Matt Mason Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, Us

I lead the Talent Operations Office Team where we impact every part of the Talent lifecycle by elevating the teammate experience with holistic SERVICES; including strategy, technology, and operational excellence to empower our teammates to learn, grow, and have meaningful careers.SERVICES the Talent Operations Office Team provides:- Overarching Talent Strategy - Mission, Vision, Values- Talent Department Goals/Objectives- Talent Realization Program- Talent Technology Strategy, ​Governance​, and Management- Measurement Strategy, Reporting and Data Analysis- Digital Enablement Solutions​ - Including Learning Environments- Budget, Vendor, Sourcing, and Contracts- Project Management, Capacity and Demand Management- Vendor and 3rd-party Management- Knowledge Management- Policy and Procedure Management (PPM)- Risk, Third-Party Risk, and Controls Management- RPO Strategy and Management- Talent acquisition services (teammate scheduling, relocation support, offer support, etc.)- Talent Communications Strategy and Execution- Compulsory/Compliance/Regulatory TrainingAccomplishments to date:- (Team) Developed Talent department strategic elements - including six strategic pillars, Impact Statements. organization name and full-org communication with video content from CTO- Solid execution of a new LMS in October 2024.- Comprehensive Talent Communications strategic plan and roadmap to cascade Talent messages and successes to Talent and the organization.- Comprehensive Talent Measurement and Reporting strategy to highlight Talent's approach, focus areas, and philosophies related to Talent data.- Complete, three-year Talent Technology Ecosystem roadmap and integration plan to ensure our Teammates have an optimal Teammate Talent and Learning experience.- All-inclusive Talent Resourcing approach to selecting and onboarding top talent.

Charlotte, North Carolina, Us

I led the Learning Enablement and Technology Team to foster a continuous learning culture, empowered teammate growth by digitally enabling the Truist Learning Experience and supported the Learning organization with operational excellence. Services the Learning Enablement and Technology Team provided:- Learning Technology Strategy, ​Governance​, and Management- Learning Digital Enablement Solutions​- Budget, Capacity and Demand Management- Vendor and 3rd-party Management- Knowledge Management- Policy Management- Risk ManagementKey accomplishments to date:- Implemented a three-year Enterprise and International Learning Technology Strategic-Plan- Responsible for a resolution of an all-HR Audit Master Training finding- Established a centralized, five-person Learning Operations Team to handle technology admin, training dispute, classroom, and instructor lead logistics and tasks- Delivered +$20M monthly forecast/budget and comprehensive project health summaries to the CLO - managing within 5% of forecast- Stood up Cognota software to support 100+ learning project management, capacity planning and demand forecast capabilities in the L&D department- Managed the development of a technology score card to assess the health and ecosystem fit for existing and future learning technologies- Managed the development of a strategic measurement plan to show the value-add related to return on learning investment (ROLI)- Reduced training environment response time by 30%- Completed an multi-LMS RFP in three months and will implement and go-live in six months (July 2024)- Ingested 3,600+ LinkedIn Learning courses into the LMS, tagged with 400+ skills and the Truist proficiency scale, and enabled user ratings of courses and programs- Processed 5,310 compulsory training dispute tickets and closed 95.05% in<7 day SLA

Relevant solutions, for the modern leader, in an evolving world.Through an agile and growth-mindset approach, The TML Group provides exceptional learning and leadership development consulting services and products that supports today’s performer and tomorrow’s leader dealing with the expectations of an evolving world and increasingly fast-paced business landscape.

Falls Church, Va, Us

I led the Talent Development Department to deliver leadership, broad based, functional and professional development services to 18,000 leaders at Northrop Grumman. Key accomplishments:- Developed and executed and enterprise Talent Development strategy + three-year strategic plan to create an integrated leadership development approach, shape broad based and functional development, and aligned to corporate and talent strategy and roadmap- Executed the enterprise leadership development curriculum/programs for emerging leaders through the executive leadership team- Partnered with Korn Ferry to develop a c-suite, executive succession program based on internal talent metrics and individual skill assessment data- Enhanced assimilation/integration programs for managers, directors, vice presidents and senior leadership team to meet the needs of a modern leadership workforce- Managed differential development investment programs - hi-potential, diverse, women-in-leadership and affinity-based- Managed the strategic and technology interface between talent development and talent management, performance management, succession management (including Workday) training- Managed the Talent Development logistics, scheduling and project management- Responsible for the education assistance program health and program enhancements- Responsible for vendor management intake and life cycle- Researched innovative approaches to talent and learning developmentNorthrop Grumman is a technology company, focused on global security and human discovery. Our pioneering solutions equip our customers with capabilities they need to connect, advance and protect the U.S. and its allies. Driven by a shared purpose to solve our customers’ toughest problems, our 90,000 employees define possible every day.

Stamford, Connecticut, Us

I delivered value to the Spectrum Enterprise business by managing all aspects of the learning design, development, and deployment for Spectrum Enterprise. Responsibilities included Leadership Development, measurement and technical certifications. I supported the Spectrum Enterprise businesses by delivering five crucial services:1. New Hire Learning Curriculums and Comprehensive Learning Curriculums2. Leadership and Professional Development framework and training for front-line and executive leaders3. Legal Compliance Solutions to mitigate risk across Spectrum Enterprise and create awareness4. Project Management Office (PMO) Services 5. Certification Services to support certification and CEU needs for ~500 Sales and Operations Engineers •Managed the strategy and development of a 12-week, multi-modality, flipped classroom Sales onboarding program for Sales Reps (aka, Basecamp) improved sales quota by 18% (first year) , increased sales funnel creation by 12% and decreased time to first $100 sale by 31%• Led a cross functional think tank of learning experts to provide consulting and training on the future of gamification at Charter. The team developed a 2 hour, interactive module highlighting industry research and best practice; plus samples of exceptional work sourced from Charter L&D professionals• Managed the delivery of a comprehensive new hire program for 1,000 members of the Enterprise Technical Services department. The team delivered 85 blended assets. Surveys from June 2020 until August 2021 have shown an average increase in 20% across the seven key measurement statistics. In fact, Client Experience alone jumped from 70% satisfaction to over 98% in a year and a half. • Managed the design/development of a 12 week, comprehensive sales leader onboarding program leveraging blended learning solutions, coaching program, executive involvement and content from Corporate Visions International - driving increase in team sales quota and team funnel creation.

Stamford, Connecticut, Us

I led the learning and development design function to return value to the business by strengthening Spectrum Enterprise’s current and next generation of professionals through building core capabilities, innovative programs for leaders, learning curriculum for employees, and aligning people strategies with corporate initiativesKey successes:• Served as the Project Leader to design, deliver, analyze and communicate the corporate Employee Insights Survey results to 5,000+ employees• Lead an HR initiative to assess and analyze data related to improving high Sales attrition and low engagement for 1,200 sellers. Final deliverable included targeted solutions based on data insights• Managed the design and delivery of a 5 week, comprehensive new hire curriculum for the Enterprise Network Operations Centers via blended learning solutions, new mentoring program and executive involvement resulting in improved performance metrics and decreased in time to task• Managed the delivery of an exhaustive and innovative new hire program for Associate Project Managers supporting the Order Operations department. A true blended, learning approach with 300+ assets drove an increase in retention, decrease in time to task, and increase in on-the-job performance

Mooresville, Nc, Us

Chief Learning Officer added me to his staff to draft an Enterprise Learning Strategy and Learning Measurement Strategy, improve Learning Operations efficiency, and develop 3-5 year learning technology roadmap. Rapidly empowered teams to deliver CLO’s request:• Delivered Learning & Performance Ecosystem strategy and supporting technology roadmap to connect Lowe’s Associates with the resources, people and training needed to serve customers - under COO sponsorship• Provided oversight and tracking on $7M Learning Department forecast, budget, and accrual processes• Delivered learning logistical support for enterprise sales meeting for 4k store mgmt. & district staff in Las Vegas• Deployed Enterprise Learning Measurement Strategy, tool kit, and prioritization matrix to Learning Department• Authored 2019 Learning & Development functional plan & 2017 Corporate Responsibility Report section for L&D

Mooresville, Nc, Us

Responsible for the development of 18,000 current and next generation professionals in the Corporate Office, Supply Chain (corporate and field), and HR Special Initiatives by delivering the right learning solution, in the right modality, to positively impact work performance.• Managed the learning capability needs for 14,000 distribution center employees through role specific learning & onboarding plans improving employee engagement ~5% year/year• Managed the learning capability needs for 5,000 corporate employees (learning lifecycle) to drive and improve professional and leadership development• Managed the learning & development of the 6 “Centers of Excellence” (project management, process improvement, change management, big data, sourcing, & item setup) • Managed the build/execution of training/learning plans for new 600 employee / 1.1 million squ/ft direct fulfillment center (2018). Technology intensive initiative to improve speed to role and reduce employee turnover.• Managed the training/learning plans for 800 employee central delivery terminals (deliver appliances, mowers, grills, and patio furniture). New supply chain initiative support requested by the Chief Supply Chain Officer.• Human Resources/L&D lead for major company initiatives - product line review, software, & data improvement• Managed learning architecture for the software (JDA) and process implementation in the Lowe's Corporate and Field Supply Chain Department – $3 million budget, impacting 400 corporate/12,000 field employees, delivering on a 10 year Supply Chain strategy• Managed a cross-functional team to develop learning and non-learning performance solutions for departmental and state specific HazMat projects. Risk saving estimates >$1 million overall and $500,000/year in fines. (Part of a $14 million dollar legal settlement)

Mooresville, Nc, Us

Improved business performance, increased workforce capability, and increased employee engagement. Managed and influenced people resources to deliver learning and non-learning solutions.• Awarded 2012 International Society of Performance Improvement (ISPI) Awards of Excellence in the category of Outstanding Human Performance Intervention - "Using the D6 Model to Achieve Consistency in Performance Improvement Initiatives." A performance improvement and continuous improvement project based on performance consulting and Lean methodology principles.• Managed a team to conduct a performance assessment on departmental standards resulting in a comprehensive marketing and usage strategy• Business Implementation Lead for a learning management system (LMS) for 6,000 corporate employees• Developed performance solutions, learning architectures, and performance validation rubrics for IT Project managers using internal performance consulting standards• Managed a team to develop performance solutions and learning architectures for Real Estate, Engineering, and Construction (REEC) department using internal performance consulting standards, models, and tools - post REEC departmental re-alignment• Managed a team to develop learning and non-learning performance solutions based on strong needs analysis for an enterprise wide HazMat project (Foundational, Developmental, & Advanced tracts)• Developing learning (formal and informal) and non-learning performance solutions, measures of success, and performance validations based on external and internal benchmarking and best practices for a Work from Home pilot

Mooresville, Nc, Us

Applied Human Performance Technology (HPT) and Performance Assessment tools and methodologies to deliver holistic business solutions, improve employee retention and engagement, and streamline processes.• Consulted with REEC Leadership and HRBP to identify 8 performance gaps resulting in 30+ process improvement solutions – performance analysis/data used in 2012 REEC reorg.• Developed and executed a knowledge strategy model incorporating knowledge management and social media to drive knowledge sharing, centralization, and quality• Represented L&D in CA Clarity PMO - designed and developed performance solutions for the IT implementation of CA Clarity PPM tool and Lowe’s internal project management process. Improvement in budget, forecasting, and resource management.• Developed Corporate Office and Distribution Center Onboarding program strategies and materials (14,000+ employees/year) resulting in sustained employee engagement score improvement (2010-2014); currently the highest engagement scores at Lowe’s.

Statesville, Nc, Us

Utilized adult learning theory and needs analysis tools to design and deliver high level curriculum to 400+ pre-nursing and science students. Mastery of Photoshop Elements, Microsoft Office FrontPage, Windows Movie Maker, and HTML/Java Script to deliver innovative eLearning and lecture style presentations.• Responsible for program managing adult training initiatives for pre-nursing students • Conducted needs assessments for 400+ pre-nursing students – reporting to Director• Developed an informative website for information dissemination, which resulted in increased communication efficiency, reduced training time. • Supervised/managed laboratory technicians priorities and schedules

Applied Human Performance Technology (HPT) and Performance Assessment tools and methodologies to deliver holistic business solutions, improve employee retention and engagement, and streamline processes.• Recognized as a learning thought-leader through internally-published white papers and blogs- “Collaborative Technologies as Performance Support Tools”- “A Lowe’s Mobile Learning Strategy”• Developed facilitated knowledge extraction and self-extraction processes for capturing tacit and explicit knowledge for in-tact work teams and key roles within the Real Estate, Engineering, & Construction Department• Developed and executed a knowledge strategy/model that incorporates knowledge management and social media platforms to drive collaboration, knowledge sharing, centralization, and quality.• Implemented enterprise 2.0 solutions (Communities of Practice) and developed a 5-point adoption strategy to streamline work flows, communications, and collaboration for 9 departments• Involved in designing & developing learning content on L&D, cross-functional teams • Developed Peer Mentoring and Store Visit Experience programs for new corporate employees• Designed and developed a training Certified Facilitator program for business SME’s• Responsible for the instructional design of 10+ corporate training courses• Designed and developed corporate employee engagement solutions and tools

Utilized leadership, program management, training, and facilitation skills to deliver training solutions to 5,000+ employees. Program managed corporate onboarding and leadership training programs. Conducted department specific training needs assessments to develop 6 new training courses. Worked with Lowe’s senior-most executives to execute corporate onboarding programs.• Consulted with Lowe’s CEO, SVP, and VP levels to design, develop, and deliver consistent onboard training for new corporate employees. • Managed the New Leader Training Program – (onboard new managers and directors) increased program completion rates from 84% to over 95% in 2 months and worked with VP’s across Lowe’s to design/develop experiential leadership learning curriculum• Facilitated 120+ sessions to 5,000+ corporate employees including: Presenting with Power for Leaders, Critical Thinking and Decision Making, LIFO, Development Process, Leadership, MS Office, Conflict, Negotiations, and Business Processes.

Respected as the 2005 “Teacher of the Year.” Designed and delivered curriculum to both academically gifted and inclusion students within a public school system with over 600 employees and 4,800 students. Responsible for new training initiatives and instructional design for science students.• Reported to the Principal as the Chairman of the Senior Project Committee (2004-06) and Grant Committee (2003-04) – Conducted needs analysis of state mandated senior project• Received the 2003 & 2001 MGSD Education Excellence Grant and 2003 DisneyHand Teaching Award for design creativity • Developed reading and science curriculum and conducted needs analysis with the district Curriculum Specialist to raise reading comprehension and knowledge in science students

Columbus, Ohio, Us

Developed curriculum and assessments for teaching assistants and adult learners. Managed day-to-day laboratory operations and managed graduate student training programs for the Biology Department Chair. • Reported to Department Chair as the senior graduate teaching assistant for 5 years• Managed >4,000 students grades, curriculum delivery, and design and >250 GTA’s• Designed and developed custom adult training guides and responsible for grade reporting

Bachelor Of Science - Bs, Zoology/Pre-Medicine

Master'S Degree, Molecular Genetics

Education Certificate, Education