Responsible for collaborating with companies to assess weaknesses and recommend business solutions to improve sales and satisfaction through customer centric initiatives. By utilizing decades of experience in Customer Service throughout many industries including but not limited to Bar/Restaurant, Casino, Sport and Entertainment, Insurance, Transportation, Experiential Marketing, Event (Pop Ups, Festivals, Stampede, etc.) I can look at your operation and can bring a unique approach to creating solutions for the needs of your company. I help to ensure there is a human response to the situation.

Strategically manage daily operations, serving as the first ever Manager in Development. Define business objectives and oversee resource allocation, boosting profits and streamlining programs to heighten efficiency. Analyze current operations, fostering business relationships with upwards of 180 independent contractors and managing over 400K transactions to ensure profitability. As the Manager of Checker Limousine, implement sound budget management strategies, enforcing accountability for budgets valued between $2M to $12M. Execute proper allocation of funds to ensure solvency. Launch profitable business development plans, solidifying corporate positioning within highly competitive markets and executing stop loss strategies that stabilize operations and regain market share. Nurture business relationships with City Administrators and Councillors, procuring certification and ensuring compliance with vehicle-for-hire-regulations. Revamped dispatching software, streamlining logistics and guiding the migration to a more functional cloud based system. Governed the project life cycle for the update of phone systems and automation, increasing performance by 20%.

Nurtured profitable relationships with internal and external customers, elevating customer-oriented services and significantly improving customer interactions. Guided the initial stages of new individual customer products, collaborating with several company and product lines including Canada Life, London Life and Great West Life for both Segregated Funds and Annuities. Established business relationships with 250 to 400 individuals, reinforcing a synergistic culture across business lines to achieve organizational goals. Excelled at providing front-line issue resolution, executing transitional leadership and applying critical thinking skills to resolve the most challenging issues while ensuring proper administration of all paperwork. Established key performance indicators, driving efficiency across all business lines and significantly exceeding performance goals. Served as an integral project team member of HelloLife, Lifetime Income Benefit Project and the Preferred Series Processing/Reporting Management project.

Promoted seamless operations, managing direct oversight of a $10M client. Experienced rapid career advancement, rising in the ranks from in-field testing representative to operations management. Established internal controls, promoting operational health and ensuring accountability for daily operations. Initiated lucrative business relationships with various clients including Microsoft Canada, Rogers, Ford, P&G and AB InBev. Spearheaded development efforts of national experiential marketing launches for Xbox 360 with Kinect Windows 7 and various other Microsoft products targeted for specific customer segments. Championed logistics for all Microsoft events and National training, engaging target audiences and raising awareness for new products and services.