Matthew Thorne Email & Phone Number

Taunton, England, United Kingdom

United Kingdom

Taunton, United Kingdom

* Effectively manages good working relationships with landlords, tenants, contractors, colleagues and other agencies by telephone, email and in person.* Carrying out a planned and reactive maintenance for a various landlord clients in a specific geographical area* Obtaining necessary quotes and commissioning work as quickly as possible, gaining further landlord approval when required.* Managing maintenance works to budget and ensuring good value for money for landlord… Show more * Effectively manages good working relationships with landlords, tenants, contractors, colleagues and other agencies by telephone, email and in person.* Carrying out a planned and reactive maintenance for a various landlord clients in a specific geographical area* Obtaining necessary quotes and commissioning work as quickly as possible, gaining further landlord approval when required.* Managing maintenance works to budget and ensuring good value for money for landlord clients.* Always co-operative and open with colleagues, sharing information to ensure that properties are made available to view as soon as possible* Using tenancy end reports to manage tenancy deposits, carrying out unit appraisals within 10 working days of a property becoming vacant* Processing contractor invoices when works are complete and always ensuring that contractors have the correct certification to carry out particular works.* Effectively reprioritises work when circumstances change to meet company objectives Show less

Taunton, United Kingdom

* Utilising skills and training to provide the best service possible by keeping up to date with relevant legislation, maintaining daily records of progress and ensuring anti-discriminatory practice.* Communicating with local housing associations via telephone, email and letter to meet the needs of tenants/service users* Promoting independence by empowering service users to maintain their skills and develop new ones.* Adapting communication methods, environment and level… Show more * Utilising skills and training to provide the best service possible by keeping up to date with relevant legislation, maintaining daily records of progress and ensuring anti-discriminatory practice.* Communicating with local housing associations via telephone, email and letter to meet the needs of tenants/service users* Promoting independence by empowering service users to maintain their skills and develop new ones.* Adapting communication methods, environment and level of support relevant to individual needs.* Offering strategies to alleviate problems and developing these within care plans.* Assisting colleagues to ensure first-class service delivery by prioritising and allocating tasks within a team.* Dealing with challenging behaviour due to physical disabilities and mental health needs; skills which were developed during a 3 month secondment at a challenging behaviour supported living accommodation. Show less

Taunton, United Kingdom

* Dealing with accounts, undertaking price changes and ensuring correct advertisement in the administration department.* Supporting the department manager in providing excellent customer service by overseeing checkout staff and supervisors, dealing with customer complaints and resolving issues.* Participating in weekly meetings with managers; discussing results, dealing with HR issues, and setting targets appropriate to the needs of the business.* Managing a team of… Show more * Dealing with accounts, undertaking price changes and ensuring correct advertisement in the administration department.* Supporting the department manager in providing excellent customer service by overseeing checkout staff and supervisors, dealing with customer complaints and resolving issues.* Participating in weekly meetings with managers; discussing results, dealing with HR issues, and setting targets appropriate to the needs of the business.* Managing a team of twenty individuals for one year leading the replenishment team on the grocery department. This involved identifying staff training needs and meeting hourly replenishment targets as well as managing warehouse space and incoming stock deliveries.* Representing my colleagues in the colleague council both in store and regionally as a member of the nominated staff council. Show less

Project Management

This course covered: Getting Started with Project Management - Backstage Operational Tasks/Projects, Creating Projects. Understanding.

Nfopp Residential Letting & Property Management (Qfc), Level 3

Unit 1 - General Law, Health, Safety and Security in Relation to Residential Letting and Property Management (RLPM1) Unit 2 - Legal.

Nvq Level 3 Health And Social Care - Adults

Diploma In Christian Discipleship & Ministry

Level 2 Certificate In Counselling Skills, Level 2

Btec National Certificate In Social Care - Adults, Level 3

Nvq Level 2 Retail Operations

Education record

Pas

Rent Smart Wales process landlord registrations and grant licences to landlords and agents who need to comply with the Housing (Wales) Act.