Information Technology Help Desk Technician
Current• Developed an asset management equipment program that streamlined equipment life cycles and facilitated the recycling of outdated assets, saving $500 monthly in maintenance and reducing waste costs.• Implemented a mechanic software and systems archive to track monthly renewals, ensuring up-to-date software, which reduced third-party labor costs by $2,000 monthly. • Enhanced labor productivity by 20% through resolving technology issues across 50+ programs, improving vendor and customer efficiency while analyzing IT department growth performance.