Product owner for notifications and digital self-service. I lead cross-functional workstreams to research, prioritize, and deliver cost effective ease-of-travel innovations across desktop and mobile channels.

• Managed the eCommerce roadmap, strategy, feature backlog, and project implementation for several functional areas across desktop, mobile, and in-store devices. • Responsible for the strategic development and management of initiatives to drive traffic, conversion, revenue growth and profitability for online channels.• Conducted business and financial analysis to inform decisions about product roadmap initiatives and their prioritization. • Directly managed a small team of analysts to measure/analyze impact of existing and upcoming functionality, to identify opportunities to grow adoption and usage of the Walgreens front-of-store retail business.• Mentored and developed a team of junior product team members (consisting of Business Analysts and Associate Product Managers) to translate divisional sales goals and customer experience goals into a logically sequenced and optimized product backlog for their key product areas.• Built strong internal relationships with stakeholders in contact centers, merchandising, digital commerce, user experience, digital technology, and marketing to drive implementation of new merchandising and marketing strategies.• Led cross functional project teams to prioritize and standardize all onsite search optimization efforts, including the review and enrichment of top searches, null searches, and search feedback.

• Managed the eCommerce roadmap and product strategy for the retail shopping experience (product detail page, product cards, recommendations, deals pages) across desktop, tablet, and mobile, as well as corresponding punchout sites. • Led web merchandising initiatives to further support product discovery; driving meaningful change to onsite search, browsing, and product finder tools.• Navigated projects throughout the entire project life-cycle, from research, ideation/prototyping, user testing, story-writing, development, quality assurance, and release training. • Utilized available web analytics data, consumer insights, and voice of the customer feedback to inform decisions about product roadmap initiatives and their prioritization. • Led cross functional, cross channel project teams of software engineers, quality engineers, user experience managers, analysts, and merchants to drive meaningful customer experience improvements.• Served as an end-to-end expert on sku management, driving the prioritization of eCommerce requests with direct impacts to the website user experience, internal systems, and web merchandising strategies.

• Partnered with business stakeholders to analyze shopping trends and helped shape customers’ onsite search and navigation experience through use of Endeca Workbench and supplemental business tooling.• Led merchandising driven projects/programs to drive sales/margin goals, effortless product search & discovery, hyper-relevant product recommendations, and new vendor onboarding.• Supported senior leadership in troubleshooting high-impact inefficiencies within primary merchandising operations and investigating process and/or system improvements.• Participated in story-sizing sessions to understand efforts in changing in business application or website use features and compiled business cases for needed enhancements.• Acted as business liaison to technical staff/engineers in requirements gathering, creating work breakdowns using JIRA stories and tasks, coordinating User Acceptance Testing, and assisting in release training and documentation.• Supported department operations, as a subject matter expert on Quill merchandising systems, through ongoing optimization of critical business applications; including drafting of technical requirements, tracking stories/bugs using Service-Now and JIRA, and coordinating regression testing of the application following after updates are made.

• Worked with vendors, Quill merchants, and Staples NAD counterparts to refine product sell-side content, expand product assortment, and assisted in the planning/execution of online pricing strategies.• Analyzed weekly onsite search and web-selling reports and worked with the eCommerce and Sku Operations teams to test new strategies to optimize product findability, conversion, margin gain, and average order size value.• Reported on past promotions to analyze YOY category trends and worked closely with merchandising directors, category marketers, and merchants to optimize key promotional placement yielding higher customer engagement rates.• Led the coordination and implementation of cross-category promotional campaigns across various marketing channels.• Partnered with the Merchandising Operations team and technical staff on testing and rollout of process improvement projects, performing end-to-end testing on the release versions of enhanced applications, and drafting updated user documentation.