Matthew Moon Email & Phone Number

Sydney, Nsw, Au

New South Wales, Australia

Australia

- Event coordination- Client and stakeholder liaison- Working with various venues to ensure that entertainment and event/s can be carried out seamlessly- Coordination of regular events at regular venues - Management of various people within a multidiscipline environment- Multitasking and adapting direction as required- Working under high pressure environments with time constraints- Workplace Health and Safety

Brisbane, Queensland, Australia

- Staff management, task delegation and organisation- Staff training and education- Payroll processing- Rostering – ensuring adequate staff were rostered for shift coverage and workload requirements- Workforce management, including management of staff sick leave- Logistical management of deliveries and event rollout- Setting and meeting store KPI targets- Time management and working to set time parameters for tasks- Customer service and grievance management- Compliance adherence- Contractor management and management of store repairs- Stock maintenance- First aid and CPR

Brisbane, Queensland, Australia

- Project management- Managed various parts of the company, including multiple site management- Training of staff of across all levels including upper management- HR management – staff recruitment, retention, and termination- Provided ongoing assistance to staff as required - Ordering and dispensing of supplies- Learning and operation of new technology as development and implementation occurred- Created, applied, and maintained a food licence for the office premises- Food safety, including ongoing application of correct handling practices- Food safety supervisor- Stakeholder engagement – establishment of relationships via phone, email or in-person customer service to provide information about products/services, taking and processing of orders, cancelling accounts or account retention- Complaints management, review, and resolution- Provided high level oral and written communication- BlueCard held during this employment

Brisbane, Queensland, Australia

- Staff training and development- Rostering management, to ensure appropriate coverage including leave management- Budget and sales management, including setting of budgets and sales/staff Key Performance Indicators (KPI)- Management of staff performance including development opportunities and monitoring success measures against staff KPIs- Organisational skills – maintenance of paperwork and counter management- Provision of ongoing training in advanced customer relations and service in luxury products- Resolution and management of customer complaints- Safety training – identification and rectification of hazards- Visual merchandising