Matthew Taylor Email & Phone Number

Edinburgh, Scotland, United Kingdom

As a proactive and enthusiastic Business Change Manager, I specialise in driving transformative initiatives that deliver tangible benefits to organisations. With a proven track record in managing complex change projects, I excel in enhancing business processes, improving stakeholder engagement, and fostering a culture of continuous improvement. My approach is centred on collaboration, leveraging cross-functional teams to achieve strategic goals and ensure seamless transitions. Passionate about… Show more As a proactive and enthusiastic Business Change Manager, I specialise in driving transformative initiatives that deliver tangible benefits to organisations. With a proven track record in managing complex change projects, I excel in enhancing business processes, improving stakeholder engagement, and fostering a culture of continuous improvement. My approach is centred on collaboration, leveraging cross-functional teams to achieve strategic goals and ensure seamless transitions. Passionate about innovation and efficiency, I am dedicated to helping businesses navigate change with confidence and achieve sustainable success Show less

Edinburgh City, Scotland, United Kingdom

Deliver top-class professional managed services to our customers, as a Microsoft 365 Business Change Analyst. This will be evidenced through:• high levels of user adoption of our customers’ solutions, and • delivery of our customer's business objectives and success criteria.Experienced and successful at working with clients to align their business needs with technology through identification of constraints, scope, cost, and risks.Motivated and inspired to play a lead… Show more Deliver top-class professional managed services to our customers, as a Microsoft 365 Business Change Analyst. This will be evidenced through:• high levels of user adoption of our customers’ solutions, and • delivery of our customer's business objectives and success criteria.Experienced and successful at working with clients to align their business needs with technology through identification of constraints, scope, cost, and risks.Motivated and inspired to play a lead role in delivering solutions that are well adopted by their users, and deliver to the stated business objectives to deliver tangible business value.Customer-facing, capable, and confident in designing and delivering services, which include:• Business engagement• Change management• Process improvement• Requirements elicitation and analysis• User-participative workshops• Designing and coordinating activities such as Card sorts, Task prioritisation and Tree Jack studies• Steering and co-ordinating User Groups Show less

Glasgow, Scotland, United Kingdom

Design, test and evaluate online courses that are interactive, engaging and provide a compelling learner experience, utilising Articulate, Camtasia, and the University's Moodle VLE and Second Life virtual portal.Support academics in developing online courses, identifying project objectives, defining learning outcomes and establishing target audiences. Apply tested instructional design theories, practice and methods.Provide pedagogic advice, guidance, encouragement and support… Show more Design, test and evaluate online courses that are interactive, engaging and provide a compelling learner experience, utilising Articulate, Camtasia, and the University's Moodle VLE and Second Life virtual portal.Support academics in developing online courses, identifying project objectives, defining learning outcomes and establishing target audiences. Apply tested instructional design theories, practice and methods.Provide pedagogic advice, guidance, encouragement and support regarding the design and construction of online programmes and courses.Create engaging learning activities and compelling content, using instructional graphics, web content and media as appropriate.Oversee the guidance, demonstrations and training provided to academic staff on the use of the digital technologies needed in teaching, learning and assessment.Design and implement processes to streamline online activity to enable MVLS to develop a consistent and scalable approach to online learning.Review and adapt course content post-delivery, to ensure consistency and alignment with our learning design approach and templates.Conduct instructional evaluation and analysis on learners and contexts.Participate in appropriate university groups and committee’s concerned with digital education and online learning.Keep up to date with developments in learning technologies in Higher Education and beyond in order to improve and enhance learning technologies support provision. Show less

Edinburgh, United Kingdom

Managing critical work in the Education Learning Unit (ELU) delivering a digital education system (Learning Management System) and developing high-quality learning resources for Scottish Courts & Tribunal Staff. Implementing a user research approach in line with UK government best practice to evaluate the current online training service with staff service groups, to provide a more effective learning service, using user research tools and methodology.Launching and establishing a… Show more Managing critical work in the Education Learning Unit (ELU) delivering a digital education system (Learning Management System) and developing high-quality learning resources for Scottish Courts & Tribunal Staff. Implementing a user research approach in line with UK government best practice to evaluate the current online training service with staff service groups, to provide a more effective learning service, using user research tools and methodology.Launching and establishing a baseline to measure staff digital capability in line with the Scottish Council for Voluntary Organisations (SCVO) 'Essential digital skills' framework, to identify the digital skills deficit and the learning requirements to meet the essential digital skills for the organisation.Managing the digital learning management system 'DELTA' a Totara version of Moodle-based learning platform.Ensuring the continuity of service as well as the development of our VLE and LMS.Coaching ELU colleagues in user research, change management and project management approaches.Designing and developing digital learning content with internal Subject Matter Experts and external providers, Aurion. Placing the learner at the centre of the process, working collaboratively with Aurion Instructional Designers to the storyline and evaluate learning solutions to meet digital capability skill requirements.Project managing the production of an online learning module for the deployment of Windows 10 across the organisation and its creation in association with the IT Unit. Show less

Edinburgh, United Kingdom

Worked within the Postgraduate offices for the University of Edinburgh schools of Social and Political Science and the Law school, dealing with the administration of student records, scholarships and research related processes, responding and assisting students with their queries related to both online masters degree and master degrees.

Edinburgh, United Kingdom

ONGOING PROFESSIONAL DEVELOPMENT Methodology & skill research & training undertaken since September 20181. User research & the different design phases (www.gov.uk) Discovery (identify service & users) Planning before the design phase Development & testing of prototypes(Alpha, Beta, Live) 2. Change managementi. Prosci 3 phase ADJAR methodology (www.prosci.com)  Phase 1 – Preparing for change (customise & scale) Phase 2 – Managing… Show more ONGOING PROFESSIONAL DEVELOPMENT Methodology & skill research & training undertaken since September 20181. User research & the different design phases (www.gov.uk) Discovery (identify service & users) Planning before the design phase Development & testing of prototypes(Alpha, Beta, Live) 2. Change managementi. Prosci 3 phase ADJAR methodology (www.prosci.com)  Phase 1 – Preparing for change (customise & scale) Phase 2 – Managing changing (planning) Phase 3 – Reinforcing changes (adopted & sustained) ii. Introduction to change management (www.Alison.com) Module 1 – Organisational Structure Module 2 – Change management & Communication Module 3 – Introduction to Change Management Assessment Show less

Edinburgh, United Kingdom

Scottish Government Worked with the Human Resources & Organisation Development (HROD) to successfully implemented a technical training approach to meet the short term staff development objectives of over 70 new members of staff arriving over a 3 months period.  Successfully launched a technical & soft skill training approach to meet the long term staff development objectives required to meet a ‘digital first’ staff skill requirement, and organisational development strategy for over… Show more Scottish Government Worked with the Human Resources & Organisation Development (HROD) to successfully implemented a technical training approach to meet the short term staff development objectives of over 70 new members of staff arriving over a 3 months period.  Successfully launched a technical & soft skill training approach to meet the long term staff development objectives required to meet a ‘digital first’ staff skill requirement, and organisational development strategy for over 800 staff. Designed and delivered a ‘Learning & Development Facilitator’ programme for over 20 staff, to facilitate the technical training strategy of the organisation, including courses on:  Facilitating L&D events Mentoring & coaching colleagues Self-directed ‘Action Learning Sets’ Identifying your continuous development  Created, scoped, and drove a business-lead, senior level, staff development workgroup to prioritise development needs and identify and orientate the right people for the roles required Collaborated with corporate and operational colleagues across all grades to engage stakeholders in the staff development approach, creating buy-in and galvanising business champions of the organisational strategy Successfully oversaw learning & development colleagues, in their collaboration with business process Subject Matter Experts, to create an effective modular training approach that ensured staff spent a minimal amount of time away from the office, and more time in the ‘in-office’ mentoring approach to consolidated staff learning more appropriately Clearly and concisely surveyed and reported on the benefits and challenges of the new staff development approach, from across all stakeholders, providing senior colleagues with the information they needed to make recommended improvements and sign off the approach to continue. Show less

After leaving the University of Edinburgh for a short career break to review my career options and followup on some personal projects, I began looking for contract based employment in September, to broaden my sector experience and refresh my skill set.

Over 20 years’ experience of designing, preparing and delivering a training service, across public and private sectors, utilising a blend of training delivery solutions:  Classroom/workshop eLearning Live webinar In office/coaching Significantly reduced administration costs by effectively leading staff & customers through large scale service changes for a public organisation, ensuring successful knowledge transfer and learning support. Providing learning and… Show more Over 20 years’ experience of designing, preparing and delivering a training service, across public and private sectors, utilising a blend of training delivery solutions:  Classroom/workshop eLearning Live webinar In office/coaching Significantly reduced administration costs by effectively leading staff & customers through large scale service changes for a public organisation, ensuring successful knowledge transfer and learning support. Providing learning and development for a diverse and large customer base.  Over 13,000 Management & Administrative staff Excess of 35,000 students Over 60,000 applicants Dozens of external application agents Ensured effective skill transfer and training interventions for customers using training needs analysis tools, including:  Online surveying Pre/post training event questionnaires Web analytics of online user guide material BI analysis of customer enquiries Implemented a learning and development strategy across the organisation, managing resources for operations support and project teams, in line with the wider ‘student experience’ initiative.Meeting and influencing stakeholders and line managers to ensure the most effective training plan was delivered, with full co-operation and engagement.Identified and understood risk, ensuring that training services were maintained, developed and available at all times. Show less

Edinburgh, United Kingdom

Planned, designed and delivered a brand new training structure and approach, after significant staff restructuring to ensure that training delivery continued uninterrupted and met the highest standards.Established mechanisms for the evaluation and continuous improvement of training delivery, ensuring customers met the skill set required to undertake their work.Helped establish a cross institutional trainer’s network (SITS Trainers Network) to share knowledge and experience, and… Show more Planned, designed and delivered a brand new training structure and approach, after significant staff restructuring to ensure that training delivery continued uninterrupted and met the highest standards.Established mechanisms for the evaluation and continuous improvement of training delivery, ensuring customers met the skill set required to undertake their work.Helped establish a cross institutional trainer’s network (SITS Trainers Network) to share knowledge and experience, and help set industry standards for the design, planning and delivery of training solutions.Contributed to a data quality strategy, working with colleagues and customers to identify business and software service issues, which allowed for the best solutions to be applied. Show less

Edinburgh, United Kingdom

Successfully migrated of the entire Edinburgh College of Art student administration dataset into the entirely different University of Edinburgh dataset, ensuring a seamless organisational merge.Significantly reduced the administration costs to the Careers Service department undertaking the mandatory survey of all recent alumni, by the effective understanding of the business processes and implementing an online solution that replaced an out-dated paper process.

Edinburgh, United Kingdom

Successfully designed, developed, planned and delivered a dynamic and integrated training plan in response to a large scale project initiative to provide a ‘world class’ opportunity for study.Provided business analysis and subject expertise to shape software development for an organisation wide replacement of software and business service.Successfully constructed a service for online student application administration and communications.Worked with the third party… Show more Successfully designed, developed, planned and delivered a dynamic and integrated training plan in response to a large scale project initiative to provide a ‘world class’ opportunity for study.Provided business analysis and subject expertise to shape software development for an organisation wide replacement of software and business service.Successfully constructed a service for online student application administration and communications.Worked with the third party software supplier (Tribal) to ensure usability standards were met and to identify training needs. Successfully gained a diploma in Leadership & Management accredited by the Institute of Leadership & Management (ILM).Gained the role of Training Consultant in light of extensive experience in previous training roles, and obtaining an SQA accredited qualification to ‘Plan, Prepare and Deliver Training sessions’. Show less

Edinburgh, United Kingdom

Edinburgh, United Kingdom

Bachelor Of Arts (B.A.), Management Information Systems, General, Obtained

 Human resource management  Information systems design & analysis  Business information sources  Information in society.

Leadership And Management, Diploma

 Managing change  Managing a budget  Managing conflict  Leadership

Plan, Prepare And Deliver Training Sessions, Sqa Certificate

Alison.Com Certificate, Introduction To Change Management, Level 2

Activities and Societies: Module 1: Organizational Structure Module 2: Change Management and Communication Module 3: Introduction.