Matthew Norman Email & Phone Number

Layton, UT, US

Ogden, Utah, United States

Ogden, UT

- Partner with faculty to develop timely and effective digital learning materials.- Work with faculty and staff to develop technologies that support other learning initiatives.- Coordinate training efforts for faculty, staff, and students in the use of technology in service of student learning. Including preparing materials, offering training sessions.

Draper, UT

• Primary point of contact for assigned employer accounts. Answer inquires and resolve issues regarding their administration of Health Savings, Flexible Spending, Health Reimbursement, and Health Incentive Accounts as.
• Assigned to 125 Employer accounts and have built client loyalty by delivering excellent follow-through and follow-up.
• Directly managed 75 task cases and brought the number down to 15 in 2.5 weeks.
• Manage and coordinate new client implementation (working as a conduit between partner/client and internal implementation resources)
• Solve complex problems and provide professional coaching to clients on effective use of online tools
• Implement critical thinking skills that enables the right questions to be asked, anticipate the client's next question, and identify opportunities to drive client adoption of our product suite

Ogden, UT

• Directly accountable for implementing effective strategies to improve community engagement of a 50,000 user platform for HTC business.
• Registered 35+ users per week and provided education of the platform. Encouraged activity on the platform through rewards and incentives campaigns. Further, administered and set up group and team spaces, to.
• Managed and reviewed applications for HTC life members and approved 1500 applications in a 2 month period time.
• Applied strong knowledge of digital platforms, to ensure the site was intuitive, information was easy to find, content was relevant and current within the platform, and community behavior aligns with policies.
• Upheld a positive image of the company while actively contributing to customer service objectives and quality standards by evaluating results, identifying needs, and analyzing and responding to user and team feedback.
• Ensured professional and courteous communications, demeanor, and interactions with users at all times while seeking ways to add value, and improve community relations.

Ogden Utah

- Responsible for the Dumke College of Health Professions marketing, outreach and communications - Managed social media platforms and interacted with users. Increased the Dumke College of Health Profession’s social media audience by 300% in a little over a year.- Managed social media sites, maintained/updated website publications, and produced videos and.

Kaysville

• Collaborated and brainstormed ideas for communication with the management to produce more buyers/clients.
• Provided accurate, and complete information to clients to assure questions were answered and problems were accurately solved.
• Successfully managed incoming calls, identified and assessed customers needs to achieve satisfaction
• Built positive relationships of trust with customers through active engagement and communication

Greet Visitors and providing patient information.Register all visitors by scanning state identification to ensure safety of the hospital by running background checks.Patrol building and Hospital grounds, securing doors and monitor activity through security systems.Guarding patients one on one who are undergoing psychiatric evaluations.Providing car.