Matthew Ferguson Email & Phone Number

La Mesa, CA, US

San Diego, California, United States

• Led a team of QA Engineers through the development cycle for Gift Solutions eCommerce products, fostering a culture of quality and continuous improvement.
• Led the migration of all existing Ruby Selenium automated scripts to Cypress JavaScript, enhancing test efficiency and maintainability.
• Empowered team members with limited coding skills to actively contribute to automated script development.
• Expanded automated test coverage to include customer-facing web applications (B2C and B2B gift card storefronts, order tracker pages), back-office portals (admin, merchant, security, etc.), and APIs (B2C and B2B).
• Implemented process improvements by consolidating support inquiries and engineering tickets from multiple tools into company-preferred platforms, improving efficiency and streamlining workflows.
• Worked in partnership with Product, Support and Project Management team leads to triage and prioritize all client and customer issues.

San Diego, California, United States

San Diego, California, United States

Greater San Diego Area

• Designed and created test conditions and scripts to address business and technical use cases for Fiserv’s/Gift Solutions’ gift card storefronts and administration portals.
• Interacted with cross-functional teams to develop a strong understanding of features, requirements and testing objectives.
• Manually executed test cases for new B2C and B2B store implementations, verifying each store adheres to customers’ functional and design specifications.
• Created automated scripts in Ruby to verify baseline functionality in all storefronts and back-office portals for monthly product releases.
• Developed scripts using Selenium Builder to automate cross-browser testing of new store implementations.
• Executed troubleshooting and triaging of issues with different teams to drive towards root cause identification and resolution.

Greater San Diego Area

• Develop and execute test strategies, test plans and test cases for marketing websites
• Analyze customer experience requirements, UI designs and specifications within scrum teams to devise and drive a comprehensive quality plan for each release
• Interact with engineers and developers during all stages of the project, including reviewing requirements and participating in code and design reviews
• Review the TurboTax website on a daily bases to look for and submit bugs using JIRA
• Interact with various internal teams to understand business and project requirements to create comprehensive tests
• Work with the Quality Engineer to identify opportunities for automated tests and assist in the development of these automated tests using Selenium

• Lead a team of QA Engineers through the full software development cycle of the flagship product, MadCap Flare as well as other MadCap products; manage testing schedules, delegate test modules, work with development to.
• Work closely with the development team to plan and implement new features in all MadCap products; define and document use cases prior to development
• Oversee the creation and maintenance of test plans and other testing resources
• Document software bugs for the development team using MS Access, as well as review and prioritize all software bugs logged by the QA team and the Technical Support team (issues found by customers)
• Serve as the direct supervisor for QA Engineers, managing their development through weekly 1-on-1 meetings and annual written reviews
• Assist Technical Support in troubleshooting customer issues

• Work in a role of quality assurance for all software products created by MadCap Software
• Assist the development team by finding and documenting bugs using MS Access, suggesting feature improvements, and researching solutions for such bugs/improvements
• Create documentation test plans for all existing and developing functionalities of all products created by MadCap Software
• Assist Technical Support in troubleshooting customer issues
• Products released during tenure: Flare V2 through V7, X-Edit V1 and V2, MadCap Contributor V3, Analyzer V1 through V4, MadCap Feedback V1 and V2, Blaze V1 through V3, and associated dot releases

Prepared vocal solos for Sunday services. Directed the choir in rehearsal and performance in the absence of the choir director.

• Serve as the primary contact for the UCSD Science Libraries in reporting access issues related to electronic resources
• Register and maintain access to electronic resources; research and troubleshoot reports of unavailability of online access
• Maintain resource, license, and payment records and files for electronic resources acquired by the UCSD Libraries
• Serve as the liaison between UCSD Libraries bibliographers and the subscription service Ebsco, manage all UCSD Ebsco vendor accounts, as well as order, renew and process invoices for print and electronic serials
• Perform all functions and tasks associated with the processing of the UCSD Libraries print serials collection

• Oversee the day to day operation of the SSH Library Course Reserves Unit, including both print reserves and text-based electronic reserves
• Communicate regularly with faculty to determine the appropriate level of services and assistance necessary to support each individual course
• Prepare and mount digital image files of required texts for online reserves system. Serve as a resource and expert for Adobe Acrobat and Adobe Photoshop software packages used by all UCSD Libraries' electronic reserves.
• Serve as a liaison between the library's server administrators and front line reserves staff and use advanced technical knowledge to help troubleshoot and resolve software and server problems
• Perform all functions and tasks associated with the library's circulation desk and may be called upon to serve as circulation manager in the absence of other managers
• Train student assistants and other library staff in all aspects of reserve unit and circulation desk procedures and supervise students

Ba, Interdisciplinary Computing In The Arts (Music)

Musical Theater And Music Production & Engineering

Attended Berklee College of Music in Boston, Massachusetts for one year.