Matthew Toren, Cfi Email & Phone Number

Chicago Region / Auction Services

Baton Rouge, Louisiana / Glencoe, Il / Kenosha, Wi

CarMax is listed on the FORTUNE® 500 list, and has been named one of FORTUNE's "100 Best Companies to Work For" twelve years running.Through hard work and dedication, CarMax has grown from one store in Richmond to more than 180 stores across the country. We’ve sold more than 6 million cars. We've appraised more than 16 million. And the news is buzzing with stories about CarMax, the experience we offer our customers, and the work environment we provide for our Associates.

• Worked in a team based inside sales and customer service setting to serve a student body of over 25,000 students as a direct contact between the university and its students through various forms of communication• Responsible for maintaining student relationships, resolving student issues, and guiding Undergraduate and Graduate level students through their respective academic programs• Tasked with retaining and directing at-risk students in order to meet strict university attrition goals through a sales based student retention process• Helped students learn how to successfully navigate an industry leading virtual campus at a for-profit educational institution while working within the Federal Department of Education regulations and standards

• Responsible for completing human resource file, food safety, and training audits on 9 cafes in the Chicago suburbs and reporting findings directly to the Area Director, District Manager, and Regional Training Manager• Charged with and successfully raised district wide health inspection and external audit scores• Served as a resource to area café management teams in all areas related to Training and Human Resources• Facilitated various training, development, team building, and orientation classes on a regular basis for audiences of up to over 100 associates at a time

• Created local marketing plans, catering sales presentations, and was responsible for the success and performance of all aspects of a multi-million dollar high volume restaurant• Created budgets, schedules, sales forecasts, product orders, and staffing plans for the café on a weekly basis directly allowing the café to become the most profitable in the Chicago market with high profit flow through• Improved customer satisfaction survey scores by 15 percent through developing and executing a fast paced positive change program based in customer interaction and exceptional service

• Managed and led opening and mid-day shifts at a certified management training cafe• Had the opportunity to gain valuable experience in all aspects of business operations, including but not limited to marketing, sales, ordering, procurement, management, leadership, P&L management, and multi-million dollar annual budget creation