Manage sales process from inbound inquiry to closing business and passing all applicable information internally to successfully execute services agreed upon to the Owner and Project Manager. Perform onsite visits with customers to better understand their vision of the project in question, document all applicable measurements needed, make recommendations of viable solutions and design.Collaborate directly with vendors and manufacturers to retrieve costing and agree upon expected deliverables as part of the estimating process.Communicate estimate to customers in a professional, detail orientated, and timely manner addressing all uncovered customer needs with the goal of gaining commitment to move forward with our partnership in short order.Primary liaison between customers and operations team until agreed upon execution date, Project Manager then takes over any future dialogue until project is completed.Assist Office Manager in collecting all payments in full.

Managed operation of commercial lease and rental truck product line and assisted in remarketing/selling new and used retail truck product line (Hino, Mack, and Volvo) for six corporate facilities in Louisiana and Mississippi for a 39-year-old family-owned truck dealership based out of Richland, MS.Managed a large fleet of vehicles (489 total (338 lease, 151 rental)) and matched customer demand with availability to support the transactional commercial (approx. 34 long term rental) and contractual (39 long term lease) customer base. Developed and signed new contractual lease and transactional rental customers through prospecting, relationship building, data collection, building vehicle in spec’ing system, rating, capabilities presentation, proposing and closing deals. Through Old River’s partnership and participation with NationaLease, Mack Leasing System, Volvo Trucking Leasing System, and North American Truck Leasing Group (NATLG) we were able to provide 24/7 service and capabilities across North America. Primary liaison between customer base and service department on scheduling maintenance services and unscheduled mechanical failures within the internal company locations as well as at other owned dealerships and 3rd party vendors throughout the United States via service relationship management application ASIST (Decisiv) and Volvo Action Service/Mack OneCall (VAS/MOC.)Participated in the recruitment, interview process, hiring, and training of six Leasing/Rental associates during tenure.

Managed operation of second-generation women-owned business that primarily focused on commercial relocation, decommission and installation of office furniture, and inventory management. Served as a liaison between ownership, management, and field staff to ensure increased process efficiencies and overall profitability through implementing and executing revenue and expense driven activities.Revenue driven responsibilities included assisting the Project Managers and Estimators to timely/competitively respond to requests for proposals including focusing on closing the sale after quoting. Expense driven responsibilities included developing and driving standard operating procedures amongst the field and management staff to increase efficiencies, reduce expenses, and increase gross profit. Human Resource responsibilities included daily scheduling of personnel and resources, payroll reconciliation, and evaluation/development of existing and hiring/training of new field and management staff.

Secured profitable new business within an ever-changing sales footprint spanning from Morgan City, LA to Panama City, FL over five in a half years using a consultative and challenger sales approach. Developed and implemented customized transportation and ancillary solutions to assist companies with their business strategy to achieve financial, operational, risk management, and human resource goals to drive the ultimate benchmark of high customer satisfaction. This was accomplished through my industry experience and expertise, financial savvy, and confidence to communicate at all levels of my internal and external customer base from the front-line to the C-Suite.

Managed operation of commercial rental asset product line and had oversight of consumer rental asset product line for five corporate facilities, two customer-owned onsite captive maintenance locations, and eighteen third party contractual rental partner locations (agents.)Served as a liaison between multiple departments to ensure high customer satisfaction, increased process efficiencies and overall profitability through implementing and executing revenue and expense driven activities via entire internal and external rental support team. Revenue driven responsibilities included accurate/timely billing, fluid/timely updates of market rates based on demand/utilization and fostering an “Always say Yes” culture amongst the internal and external team members. Expense driven responsibilities included Profit & Loss review to spawn actions accordingly, fleet optimization, and receivable payment accountability/success. Human Resource responsibilities included evaluation/development of existing direct reports and hiring/training of new direct reports with a goal of motivating each to be a stakeholder in the business success and have a desire for future promotion.

Managed operation of consumer rental asset product line as well as targeted commercial rental asset product line responsibilities. Primary support function for third party contractual rental partners (agents) with main focus on training and development of their front-line associates to complete rental transaction from inbound inquiry to outbound vehicle dispatch as well as to drive revenue opportunities through capturing demand and ancillary sales. Provided oversight of planning and facilitation of movement of vehicles between each corporate and agent location in relation to supply and demand in the most economical and efficient fashion.

Developed new contractual lease customers through prospecting, relationship building, data collection, rating, capabilities presentation, proposing and closing deals. Managed 50 existing account book of business by performing renewal/add business proposals, fleet management guidance, annual customer reviews, Voice of the Customer surveys, educational training, and relationship development. Participated in Team Sell approach utilizing respective Penske Department Heads, Specialized Equipment Services Group, and GE TeamLease Group.

Managed operation of consumer rental asset product line as well as targeted commercial rental asset product line responsibilities. Primary support function for third party rental contractual partners (agents) with main focus on training and development of their front-line associates to complete rental transaction from inbound inquiry to outbound vehicle dispatch as well as to drive revenue through capturing demand and ancillary sales. Provided oversight of planning and facilitation of movement of vehicles between each corporate and agent location in relation to supply and demand in the most economical and efficient fashion. Participated in the recruitment, interview process, hiring, and training of two Manager Trainees who have since been elevated to roles of high responsibility within the company.

Managed a large fleet of vehicles and matched customer demand with availability to support the consumer, commercial, and contractual customer base. Primary liaison between customer base and service department on scheduling maintenance services. Contributed to the top-line vitality of branches assigned through targeted outbound marketing efforts and solid closing skills to capture inbound demand opportunities. Contributed to bottom-line results through flawless billing execution and consistent collections efforts to ensure prompt payment. Succeeded in an entrepreneurial environment with limited supervision.