Matthew Trapp

Matthew Trapp Email and Phone Number

Solutions @ UsableMotion | Digital Experience | eCIO @ Knights of Columbus
new haven, connecticut, united states
Matthew Trapp's Location
Orlando, Florida, United States, United States
Matthew Trapp's Contact Details
About Matthew Trapp

Elevating Web, SaaS, IT and UX Mastery to Maximize ROI.Resilient technology leader with 22+ years of experience in digital transformation, customer experience optimization, and technical architecture. Expert in web, SaaS, IT systems, and product-led growth infrastructure. Adept at bridging the gap between business and technology to create impactful, data-driven strategies to drive ROI.Services Offered• Technology Evaluation & Alignment: Conducting in-depth assessments of existing solutions like CRMs (Salesforce, HubSpot, MS Dynamics), marketing automation tools (Hubspot, Pardot, etc.), BI platforms, and transformative cloud software to ensure optimal integration and alignment with overarching business goals.• Customer Experience Optimization: Streamlining user onboarding and continuously enhancing products through targeted A/B testing, CRM automation, and evidence-based decisions driven by advanced analytics. Integrating emerging technologies and innovations into the product to enhance the user experience.• Data Analytics Infrastructure Audit: Implementing relevant data analytics platforms (e.g. Amplitude, Mixpanel) and establishing comprehensive strategies to enable truly data-driven decision-making and continuous product improvement.• Sales Model Transformation: Specializing in transitioning from traditional sales-led models by integrating product-led growth tactics - significantly reducing customer acquisition costs while accelerating onboarding, adoption, and retention.• Product-Led Growth Strategy & Execution: At diDNA, I spearheaded a full-scale digital transformation, seamlessly integrating IT infrastructure, SaaS CRM solutions, and product-led growth principles. This holistic approach unlocked exponential user acquisition and scalability.• Product Implementation Oversight: Proven track record of successfully managing mission-critical technology deployments and product-led growth initiatives across various consulting roles, ensuring strategic execution and seamless adoption. As a strategic consultant, I partner with organizations to streamline operations, drive digital transformation, and enhance market presence through innovative, customer-centric technology solutions and engagement strategies.Let me leverage my unique cross-functional expertise to optimize your tech stack, implement product-led growth, and position your company for long-term, sustainable success.

Matthew Trapp's Current Company Details
Knights of Columbus

Knights Of Columbus

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Solutions @ UsableMotion | Digital Experience | eCIO
new haven, connecticut, united states
Website:
kofc.org
Employees:
2412
Matthew Trapp Work Experience Details
  • Knights Of Columbus
    Solutions Architect - Digital Experience
    Knights Of Columbus Jun 2024 - Present
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  • Usablemotion
    Consultant
    Usablemotion Jan 2013 - Present
    Orlando, Florida, United States
    • Define Your Digital Footprint: Craft a winning product strategy & roadmap to execute on your goals.• Optimize Customer Journeys & Engagement: Identify friction points and build seamless experiences that convert.• Digital Transformation and AI: Digitize business processes, implement cloud infrastructure, automate CRM functions and exploit AI tools
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  • Didna - The Enterprise Ad Management Platform
    Chief Information Officer
    Didna - The Enterprise Ad Management Platform Apr 2021 - Jul 2023
    Orlando, Florida, United States
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  • Ahwa
    Product Growth Consultant
    Ahwa Feb 2020 - Apr 2021
    Orlando, Florida, United States
    Access Connected Care Telehealth and Patient Engagement startup.• Digital Marketing• Telehealth UX• CRM Sales & Marketing Integration
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  • Conversionomics
    Product Ux & Growth Consultant
    Conversionomics May 2019 - Jan 2020
    Orlando, Florida, United States
    • Establishing product-market-fit validation feedback loops• Optimizing the new user experience, onboarding, activation and customer success processes• Prioritization of feature and roadmap creation• Collaborating with founders on the Go-to-market strategy
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  • Powerdms
    Director Of Product Growth
    Powerdms Dec 2017 - Sep 2019
    Orlando, Florida
    • Improved free trial experience with design optimizations that resulted in an increase of conversions• Established growth KPIs and usage metrics in the customer journey that informed the strategy and priority of initiatives on the product roadmap• Designed the first self-service onboarding experience to reduce time-to-value and lower the average cost of service• Led creation of an end-to-end customer journey map that identified the highest value touch-points to improve• Proposed automated customer buying experience designed to reduce CAC by 15%
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  • Ubreakifix
    Digital Product Manager
    Ubreakifix Jul 2016 - Dec 2017
    Orlando
    ▪ Led development team to deliver insurance partner claim integration that led to an increase of 6% top-of-line sales at participating storefronts▪ Rebuilt core POS UX/task-flows that drove down customer check-in time by 20%▪ Implemented mobile-first UX repair flow that Increased aggregate 2nd step click-through by 48% combined with click-to-call that increased store calls by 23% on ubreakifix.com▪ Built business-goal-prioritized road map with cross-functional teams, value-prioritized product features with digestible development release deliverables▪ Integrated a permanent proto-type-first design dev process as a component of the evidence-driven development process▪ Implemented dynamic feedback-loop mechanism that captures inbound customer, support, executive, and employee feature requests/observations that are synthesized into the product roadmap
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  • Modernmeal
    Product Consultant
    Modernmeal Feb 2016 - Jun 2016
    Orlando, Florida Area
    ►UX Research - Ran live, moderated usability tests to discover problem areas around user pain points that informed design solutions.►Design Sprint Master- Led team in design sprint that informed what problems we intend to solve and informed design how to implement a solution. ►Task Modeling - Collaborated with stakeholders to validate core tasks that have to be performed by users to be successful.
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  • Frontline Technology Solutions
    Consultant/Product Manager
    Frontline Technology Solutions Mar 2015 - Oct 2015
    Winter Park, Fl
    ► Mobile Growth - Establishing a consumer-facing, mobile product as a valuable resonator in the connected travel space. Continually identifying and improving on the delivery of value to the customer and Fortune 500 partners. Directing UX as a core-business competency. ► User Analytics - Enabling the product team and executives to identify and measure user engagement, uncover any obstacles and learn how to maximize opportunities. Running multiple quantitative and qualitative experiments to validate learning.► Navigation App - Managing a custom, mobile consumer navigation app from concept to production build. Currently fusing classic notions of navigation content with well-timed, travel-consumerist-angled, geo-location-based content and CTAs.► Rich APIs - Conducting market and UX validation of multiple, brand-name, content providers. Continually assessing value for the target customer, our technological aims, economic targets and product growth.
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  • Icloak
    Consultant
    Icloak Jun 2014 - Jan 2015
    Orlando, Florida Area
    ►Ran usability research to enhance product experience►Optimized web presence/landing pages ►Oversaw digital marketing and product management►Increased Google Analytics/Ad infrastructure capabilities to include experiment tracking►Produced product video for various channels
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  • Powerdetails
    Ux Consultant
    Powerdetails Sep 2014 - Nov 2014
    Orlando, Florida Area
    ►Created Google Analytics implementation to track custom events and sequences that aligned with business goals ►Performed UX heuristic evaluation for web app and delivered recommendations
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  • Pershing, A Bny Mellon Company
    Business Architect
    Pershing, A Bny Mellon Company Apr 2013 - Aug 2013
    Lake Mary, Fl
    Lead project to overhaul UX and technical architecture of the client services reporting section of the enterprise NetX360 platform. Performed customer research and analysis including customer interviews, log analysis, user journeys, task models, identified and created personas, built user stories and created base functional requirements. Created interactive wireframes as a proof-of-concept in combination with base functional requirements to evaluate and recommend a dashboard vendor.
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  • New York Stock Exchange
    Senior Business Analyst
    New York Stock Exchange 2007 - Mar 2013
    Maitland, Fl
    Liaison between business and global systems development. Work with executives and other stakeholders to develop and define business requirements and interpret them into technical requirements. Lead role in integration and user acceptance testing, Supports the development of training and implementation material, participate in production deployment, and provides post-production support
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  • Archipelago
    Web Developer, Gui Developer
    Archipelago Jan 2004 - Jun 2007
    Maitland, Fl
    Worked with business stakeholders, project managers and IT development to create web-based and thick-client GUI applications that formatted and displayed trading system information.Technologies include ASP, ASP.Net, PHP, Flash, Flex, JSP, HTML, AJAX, Perl, Java. Data feed technologies include XML over HTTP, Web-services include: SOAP,, REST and RPC. Databases include MySQL, Oracle, SQL Server and Sybase. ETL technologies include SAS, GreenPlum, Natizza and Ab Initio
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  • Globenet Capital Corporation
    Web Designer/Developer/Administrator
    Globenet Capital Corporation Jan 1999 - Jan 2004
    Altamonte Springs
    Original start-up employee charged with creating the web presence and GUI design for enterprise applications. Participated in conceptual and task based interface design and UAT. Develop e-marketing material from concept to production.
  • Rissman, Barrett, Hurt, Donahue & Mclain, P.A.
    Network Administrator/Web Master
    Rissman, Barrett, Hurt, Donahue & Mclain, P.A. Jan 1997 - Jan 1999
    Orlando, Florida Area
    Organized and executed production IT products including internal and external web presence

Matthew Trapp Skills

Business Analysis Integration User Experience Start Ups Sdlc User Interface Design Product Management Project Management Analytics Microsoft Sql Server Market Data Trading Systems Xml User Acceptance Testing Agile Methodologies Electronic Trading Business Strategy Financial Services It Strategy Customer Experience Vendor Management User Centered Design Requirements Analysis Enterprise Architecture Sql User Experience Testing Ux Persona Equities Business Intelligence Human Computer Interaction Information Architecture Wireframes Management Human Machine Interface Card Sorting Task Analysis Software Reuse User Interface Specifications Expert Communicator Hci

Matthew Trapp Education Details

Frequently Asked Questions about Matthew Trapp

What company does Matthew Trapp work for?

Matthew Trapp works for Knights Of Columbus

What is Matthew Trapp's role at the current company?

Matthew Trapp's current role is Solutions @ UsableMotion | Digital Experience | eCIO.

What is Matthew Trapp's email address?

Matthew Trapp's email address is ma****@****ail.com

What is Matthew Trapp's direct phone number?

Matthew Trapp's direct phone number is +140746*****

What schools did Matthew Trapp attend?

Matthew Trapp attended Rollins College - Crummer Graduate School Of Business, Rollins College, Trinity.

What are some of Matthew Trapp's interests?

Matthew Trapp has interest in Civil Rights And Social Action, Science And Technology, Politics, Economic Empowerment.

What skills is Matthew Trapp known for?

Matthew Trapp has skills like Business Analysis, Integration, User Experience, Start Ups, Sdlc, User Interface Design, Product Management, Project Management, Analytics, Microsoft Sql Server, Market Data, Trading Systems.

Who are Matthew Trapp's colleagues?

Matthew Trapp's colleagues are J.j. O'malley, Donald Burks, Cfp®, Justine Richardson, John Lariviere, Ray Lucero, Steph Kingree, Mike Sibilia.

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