• Creates and implements annual marketing plan• Creates and maintains online presence as a "Thought Leader" via social media outlets, i.e. Twitter, LinkedIn, Facebook, blog• Researches trade shows for the year and determines the best events to attend.• Plans, Coordinates and attends industry trade shows• Develops and nurtures business relationships• Designs and prints marketing materials including handouts, postcards, trade show SWAG and other promotional items• Responsible for all email marketing campaigns, i.e. pre/post trade show campaigns, monthly newsletters, product targeted campaigns• Analyzes marketing data and updates campaigns based on results• Manages marketing results and data in CRM (SalesForce)• Creates and manages updates to website, keeping content 'fresh'• Manages multiple client projects simultaneously• Assists in reaching and exceeding annual company goals created by our CEO• Attends job fairs to seek out and hire local talent.

Director at a growing technology consulting company that focuses on Business, Technology and People. We specialize post-sale professional services, data integration, management consulting, staffing and custom solutions for most software platforms. We have a niche expertise in Artiva, Decisions, FACS, DM9, Actian, Tableau and the Microsoft stack. Responsibilities include:• Increased division revenue through new sales, nurturing existing client relationships and solution-based selling• Principal consultant for clients by assisting executives with making complex organizational decisions and overseeing all technical project activity• Matching professionals with their dream positions• Accountable and thrives on all projects delivered to clients• Leads and mentors employees while holding them accountable for their work and actions• Develops and implement strategic plans to increase efficiency and effectiveness within the business.• Responsible for identifying new leads, pursuing them by using multiple methods and turn them into new business by offering professional services• Increased revenue by 50% through new sales and nurturing existing client relationships• Spearheads process improvements internally and externally through reverse engineering their current processes• Manages technical projects, in-house & international teams from small to large scale which includes budgeting and project planning • Initiate, develop and manage strategic partnerships mainly at the C-level.• Negotiates contracts.• Contributes to short and long-term organizational planning and strategies.• Work closely with business and IT executives to define and help implement tailored, business-focused technology solutions that allow businesses to experience the benefits of automation, increased efficiency, and the achievement of goals. • Manages budgets, forecasting and trends• Attends conferences to increase brand awareness and grow client base

• Accountable for every decision made in the call center.• Supervises staff in daily operations.• Maintaining QoS throughout the day by motivating employees. • Provides professional technical support for escalated issues to both residential and business customers. • Works well in both team environments and individual assignments.• Contacts software and hardware vendors about escalated trouble tickets.• Manages multiple projects and completes them within the deadlines.• Developed and implemented more cost effective policies such as simplified help articles for customers.• Manages and reviews KPI's such as average queue times, average call times and total calls answered.• Mentors customer service representatives on an individual basis.• Strengthens customer service representatives skills by helping resolve advanced technical issues.• Ensures proper phone and schedule coverage for shifts.• Interviews along with Human Resource Manager and recommends new hires.

• Oriented and trained new employees.• Performed labor, quality and inventory control.• Maximized profits and customer satisfaction by attending to their complaints.• Improved all employees by having them attain their peak performance level.