Matthew Lo Email & Phone Number

Langley City, Bc, Ca

Greater Vancouver, British Columbia, Canada

- Provide technical support on people analytic software based on AI- Provide support on HR data investigation- Provide support for high profile customers and received positive feedback

Vancouver, Canada Area

MIS system connectivity:- Successfully managed 5 to 6 high priority (on the verge of cutting service contract with the company) customers with hot issues simultaneously stabilizing production down time while working with R&D team to improve the product. Keeping all these customers within the company services portfolio. - Primary point of contact for connectivity software Business Link and work closely with MIS providers to ensure a sound connectivity with our product- Troubleshoot JDF/JMF connectivity issues- Successfully provide knowledge transfer to our R&D team on JDF products when Kodak switched operations- Provide informative and in-depth technical training through webinars type platform to end users- Create troubleshooting knowledge-base, SOP and instructions for end usersMS Cloud/Managed Service/Dynamics 365/Business Central:- Help ERP partners to proof connectivity between Azure subscriptions that the ERP developer has never tested before- Helped customer to setup Azure subscriptions and ensure system performance is up to expectation- Provide troubleshooting for customer on their Azure VM and connectionsDigital Print connectivity:- Primary contact point for digital printer to workflow product Prinergy Connect- Work with digital printer provider to maintain a farm of both physical and VMWare hosted digital press simulators- Provide new features and product training to end users on digital print product through webinars type platforms- Create troubleshooting knowledge-base, SOP and instructions for end usersWorkflow System:- Provide system troubleshooting and tech support for workflow products, major on Prinergy Connect- Provide troubleshooting and supports on Oracle database, SQL, Python and networking issues- Provide supervisions and services to customers on beta trails prior to products releases- Help product management team to prepare demonstration machines (both physical and VMWare/HyperV based) with latest product for trade shows

Hong Kong

- Work closely with dealers in Hong Kong and Taiwan regions to obtain quality technical support- Maintain good relationship with dealers in the region by providing logistics, technical and servicecontracts supports- Expanded the Greater China technical service team and successfully provided professional services to customers in the region- Provide system, database, networking and applications supports on UWS (Unified Workflow System), DPS (Digital Printing Solution) and DI (Document Imaging) products to GCC region field delivery team- Provide technical support on UWS and DPS support to Asia Pacific region field delivery team- Schedule and manage internal and external technical training to end users for solid knowledge transfer- Provide consultancy services to customers

Hong Kong Sar

- Provide in-depth and solid mentoring to field service engineer to improve service quality- Provide systems, database, networking and applications technical support for field engineers in South East Asia region- Successfully introduced the first ever beta site (with over 20,000 employees) to the Greater China Region consisted of a complete print production line- Reduced production down time by providing remote support with success rate of more than 80% thus reducing cost for field travels

Hong Kong Sar, Canada

- 2006 Top Performer Award- Improved prepress productivity by over 30% to the largest high profile customer (with over 20,000employee) in China by providing professional consultancy and analytic service- Provide support for industrial class servers for major printers in Hong Kong and China including Astro Leo Group, the largest printer in China- Provide quality technical support for Asia Pacific Region- Support for Windows NT and 2000 platforms, UNIX connectivity, DG and DELL server hardware configuration, data storage archiving, oracle database and system backup.- Support for Creo applications products installations, configuration and performance enhancement- Provide peer to peer system support within the company

C Programming, C Programming 1 - 3

Higher Deploma, Electronic Engineering