Matthew Ulasien Email & Phone Number

Kansas City, Ks, Us

At Tech 360 Solutions, we support small and medium-sized businesses with a range of flexible services—from ongoing, fully managed IT packages to targeted, project-based consulting. Whether it’s optimizing cloud workflows, enhancing security, or solving one-time technical challenges, we’re dedicated to delivering measurable results tailored to your unique needs.Our approach includes:Managed IT Services: Proactive monitoring, patching, and ongoing support.On-Demand Consulting: Rapid intervention for urgent issues like device imaging, network failures, or platform migrations.Strategic Planning: Guidance on leveraging Azure, Microsoft 365, and best-in-class solutions to improve performance and security.Based in Kansas City, we’re committed to delivering the expertise and responsiveness your organization needs—on your terms.

Draper, Ut, Us

• Led GCP and Azure Training Architect teams at Pluralsight, creating industry-leading Azure training content.• Collaborated with senior partners to align architectural, business, and technical goals for enhanced project delivery efficiency.• Developed comprehensive cloud training courses and mentored over 10 trainers to produce high-quality content for Google Cloud and Azure.

Austin, Texas, Us

Enable our world-class team of Google Cloud and Azure Training Architects to create the best training materials in the world, and to change people's lives for the better in the process.

Keller, Tx, Us

Enable our world-class team of Google Cloud Training Architects to create the best Google Cloud training materials in the world, and to change people's lives for the better in the process.

Keller, Tx, Us

Created the 'gold standard' of Google Cloud training, establishing Linux Academy as the premier source for GCP training in the industry.

Provide IT certification training (CompTIA/Microsoft) to students in both classroom and online webinar format.

San Francisco, California, Us

Support end-user and office technologies following established department policies and procedures.Provide on-site and remote user support and guidance. Ensure a stable and performing end user computing experience.Meet established ticket resolution SLAs.Maintain a current inventory of all IT related equipment for each office as designated by the IT Department.Support office openings, moves and upgrades.Provide proactive and timely input, suggestions, and feedback on process and system issues; take an active role in development and implementation of processes and procedures.Install and setup computer hardware and peripherals.

New York, Ny, Us

• Act as primary IT liaison in preparing, deploying, and supporting temporary trial site networks for legal staff at a remote trial location• Deploy and configure portable network consisting of VPN router, HyperV server (containing domain controller, printer server and SCCM server), Cisco wireless access points, switches with multiple VLANs, and NAS server• Project management of trial site hardware deployment process from initial planning of hardware needs, equipment deployment, setup, and eventual tear down, testing, and inventory of equipment• Provide on-site desktop support for Tier 2 issues in the Kansas City branch office for legal staff• Inventory, prepare, and ship IT equipment to temporary trial sites• Set up of all user station equipment at temporary location including network printers, PC equipment, and monitors• Coordinate setup with IT administration personnel in home office• Work with on-site project manager, communicating issues and progress of the setup• End user support including connecting to both IP and AD print server printers, set up of equipment in hotel rooms, and miscellaneous support requests

Provide technical support to employees of Shook Hardy & Bacon law firm including; phone and remote client, troubleshoot all Windows 2000/XP/MS Office based technical support issuesContributed to service desk's knowledge base, FAQ's, and other technical documentation for further referenceTroubleshooting complex problems such as system errors (fixing dll files, problem Word macros, addressing Windows/Office memory reference errors, etc.)Maintained over 90% first contact resolution rate

Eagan, Minnesota, Us

Administer user/computer accounts in Active Directory 2007, Exchange 2007, and Blackberry Enterprise Server 5.0 Windows server 2003/2008 administration for external clientsProcess change/add/move requests, including new hires and terminations Administer Connectwise database accountsSupport external clients with technical support and server/network administration via onsite and remote supportMonitor daily backups for external clients Perform maintenance tasks for Windows Server 2003 and 2008 Internal and external client IT support

Us

Support users in both the local and remote offices for Tier 1 and Tier 2 support issues onsite, by phone, and remote clientMonitor network traffic and performance of remote officesTroubleshoot remote office connection issues, coordinating with CIO for resolutionSupport users in a Terminal Services environment via RDP utilizing terminal services remote administration and Dameware. Perform data transfers in Microsoft Server 2008 across networks via GUI Interface other support and network duties as assigned

IT Reports/ProjectsCreate training materials for both internal support personnel and external users concerning multiple secure access systems.Communicate with multiple system access groups to obtain and compile information needed for the above training material.Create and maintain internal F.A.Q. help website for helpdesk personnel using MS FrontPage.Create and compile weekly and monthly reports of help desk calls, tickets, etc and deliver on time to required personnel

Provide Tier 2 support to Anheuser-Busch field sales region 6 for hardware, Windows, and network issuesSupport office users and home field sales managers (telecommuters), who work through VPN clientMaintain daily backups of office network serverInitiate and maintain service calls to parent office in St. Louis, MO (e.g. install new network jack, implement office network upgrade, etc)Support and troubleshoot issues pertaining to Blackberries, which are used as a wireless mail client as well as a cell phoneWebsite maintenance for regions office’s website using Macromedia DreamweaverResponsible for coordinating all region IT purchases/services (i.e. setting up hardware, network, and software access for new employees, as well as changes to the above for existing employees, removal of access, and disposal of obsolete equipment)Track inventory using AB online asset tracking systemProvide set-up and technical support for meetings and other business events

Support CBIZ employees with Windows break/fix issuesManage new and off-lease hardware deploymentsMaintain inventory/asset management databaseAct as primary point of contact for IT purchasing for the company.

Provide technical support to employees of Shook Hardy & Bacon law firm including; phone and remote client, troubleshoot all Windows 2000/XP/MS Office based technical support issuesContributed to service desk's knowledge base, FAQ's, and other technical documentation for further referenceTroubleshooting complex problems such as system errors (fixing dll files, problem Word macros, addressing Windows/Office memory reference errors, etc.)On-site technician for satellite office which houses most of the firm's IT groupsProvide support for all hardware based issues, including deployment of new computer assets, hardware repair/upgradesMaintained over 80% first contact resolution rateWork on various projects such as managing IT inventory, assisting in Windows XP migration, training new members of the IT staffSubject Matter Expert (SME) for MS Outlook, PowerPoint, Windows 2000/XP and proprietary database programResponsible for drafting outage notifications to the entire firm and coordinating with associated IT group for problem/resolution notifications

Troubleshot various software issues on Windows (95-XP) and Macintosh computersProvide technical support to schools and sales reps for Jostens yearbook publishing through Adobe PageMaker and In Design software. Supporting Jostens' Yearbook Avenue - used for creating yearbook pages onlineAct as customer support while helping with technical issues for high school students/teachers who are unfamiliar with computers. Required to be able to explain technical steps from the very simple to very complex

Provided software support for a wide variety of Sprint proprietary programs, as well as common Windows programs such as MS Office, Outlook, Internet Explorer, and Windows functionalitySupported Windows 2000 computers, and troubleshooting technical issues associated with itTroubleshot various computer issues for a wide range of problems by phone and by remote control agentEscalated tickets that could not be resolved to the appropriate support groupsConsistently ranked within the top 20% of Help Desk Analysts in the department

Washington, Dc, Us

Provided technical assistance in setting up and maintaining computer systems in the; Responsible for equipment setup, assembly and care of PCs and local area networks troubleshooting and maintenance of computer systems and local networksAwarded the Navy Achievement Medal for participation in Marine Corps Base, Quantico, VA transition of email service to Microsoft Exchange in 1999

Bachelor Of Arts (B.A.), Us History

Education record