Matthew Ulrich Email & Phone Number

Luxembourg, Luxembourg, Lu

Luxembourg, Luxembourg, Lu

Luxembourg, Luxembourg, Lu

St. Louis, Mo, Us

Manager for a team of 18 virtualization engineers across the CONUS and India providing 24x7 managed services, incident management, infrastructure operations, and tier II/III support for infrastructure comprised of approximately 30 multi-tenant clouds, 300 private or hybrid clouds, 1,000 physical ESXi hosts, and 16,000 virtual machines for 5,000 customers in 40 datacenters.

St. Louis, Mo, Us

Service delivery and 24x7 tier II/III managed services systems engineer for hardware, VMware virtual infrastructure, Windows, and UNIX-based platforms; backup and recovery services; Active Directory, DNS, and DHCP infrastructure; IIS, Exchange, SQL, and other applications for hosted, co-located, and cloud service customers in the Pennsylvania and New York regions. Engineered business continuity solutions including VMware Site Recovery Manager (SRM) and Zerto DRaaS, workspace recovery, datacenter recovery, and disaster recovery services. Assisted solutions engineering by providing systems designs and professional services.

Keene, Nh, Us

Systems engineer and 24x7 tier II/III support for over 700 physical and virtual Windows 2003/2008/2008 R2/2012 R2 servers throughout 75 locations in the CONUS and Hawaii running on IBM, Dell, and virtual hardware platforms including Dell VRTX, PowerEdge M1000e, and VMware ESXi 5.5. Responsible for Active Directory 2008 R2 including DNS, DHCP, DFS, and WINS, Exchange 2010 with federated Skype for Business, VMware vSphere including replication, Citrix XenApp 6/6.5, SolarWinds Orion 2015 with NPM, NCM, SAM, QoE, and IVIM modules, and WSUS environments.

Keene, Nh, Us

Operational, project, and personnel leader for the server and workstation systems administration teams, leader and administrator for corporate network systems security compliance and identity management, server systems administrator and engineer for Windows, AIX, VMware, and messaging platforms for Robesonia and Arsenal Road Logistics divisions in south central Pennsylvania.

Robesonia, Pennsylvania, Us

Operational, project, and personnel leader for the server and workstation systems administration teams, leader and administrator for corporate network systems security compliance and identity management, server systems administrator and engineer for Windows, AIX, VMware, and messaging platforms at all sites.Promoted to supervise desktop workstation administration team.Leader for server systems administration teams.Developed a proposal to unify corporate network systems and messaging security to provide an end-to-end, single-pane view and management of security and compliance events and systems that would reduce maintenance costs, administrative overhead, and enhance response to threats.Established performance baselines, implemented proactive alerting, and streamlined reporting by consolidating and expanding use of existing What's Up Gold infrastructure monitoring to focus on systems performance management.

Robesonia, Pennsylvania, Us

Server systems administrator and engineer for Windows, AIX, VMware, and messaging platforms primarily at corporate headquarters, project leader for server and desktop workstation systems technologies, and leader for corporate network systems security compliance and identity management at all sites.Provided Tier-III support for server systems, desktop workstation, and client technologies issues.Designed and maintained server templates/standards, and desktop workstation deployment system.Developed auditing and administered all users for all corporate IS/IT systems security.Redesigned and administered corporate endpoint security to improve performance and threat response.Achieved a 33% increase in raw I/O and 45% increase in overall throughput for virtual machines by researching and implementing new VMware virtual hardware standards. This reduced disk read latency by 33% (6ms to 4ms) and write latency by 80% (25ms to 5ms) while cutting the amount of memory and CPU usage on the hosts.

Robesonia, Pennsylvania, Us

Desktop workstation and messaging systems administrator and engineer, project leader for client and desktop workstation systems technologies, identity management administrator, and coordinator for corporate network systems security compliance for all sites.Provided Tier-III support for desktop workstation and client technologies issues.Designed and maintained desktop workstation deployment system.Developed custom application to seamlessly deploy corporate applications on-demand.Developed auditing and administered all users for all corporate IS/IT systems security.Designed policies and administered corporate endpoint security and web filtering software for desktop workstations and servers.Co-developed and facilitated implementation of a new corporate employee recognition program by partnering with leaders across the organization through a voluntary, standing committee to change and promote organizational values.Authored a comprehensive proposal to restructure the Systems and Networking team that would develop an individual who is invaluable to any area of the organization and create a team that is high-performance and highly effective by implementing standing ad-hoc leaders, subject-matter expertise (SME) progression, job responsibility pools and exchanges, and a progressive compensation structure.

Robesonia, Pennsylvania, Us

Desktop workstation systems administrator at IS/IT hub site, guidance for client technologies at all sites, identity management administrator for all sites in southcentral Pennsylvania, and messaging systems support at all sites.Provided Tier-II support for desktop workstation and client technologies issues.Built and maintained desktop workstation images.Packaged, configured, and installed corporate applications for deployment.Provisioned and maintained all users for all corporate IS/IT systems security.Provided secondary support for messaging systems technologies (Lotus Notes, Lotus Domino, BlackBerry, IMail, Postini)Reduced software costs by over $30,000 and improved service levels by implementing more robust free or open-source software to replace existing packages and processes.

Robesonia, Pennsylvania, Us

Tier-I support analyst and IS/IT customer service for all corporate systems, software, processes, infrastructure, equipment, and end-users primarily at corporate headquarters, but also at IS/IT hub and remote office sites.Resolved 24-32% of tickets per month, of approximately 200-275 total, without escalation while achieving excellent customer service.

Managed and provided direction and support for all aspects of Information Technology.

Managed and updated all web-based content including rebuilding the entire website and designing an online store.

Business - It Management

Business Administration And Management, General

Business Administration And Management, General

Business Management

Cisco Certified Network Associate (Ccna)