Founded in 1982, CNA National Warranty Corporation is a leading provider of vehicle service contracts, GAP waiver coverage, tire-and-wheel protection, and limited warranties to consumers through franchised automobile dealerships nationwide. We are dedicated to delivering the finest quality products with first-class customer service. CNA National has a record 31 Dealers’ Choice Awards, including 17 consecutive first-place finishes. We were a finalist in the 2015 BBB Business Ethics Awards for Arizona and the first service contract company recognized for “Highest Overall Dealer Satisfaction” by J.D. Power and Associates.* Since 1995, we have had the exclusive endorsement of the American International Automobile Dealers Association (AIADA). CNA National is a wholly owned subsidiary of CNA Financial Corp., one of the oldest and largest insurance organizations in North America, with over $55 billion in assets.

Vixxo is a leading technology-enabled asset management and business insight company specializing in integrated facilities management. It maintains over 1.1 million revenue-generating assets for many Fortune 500 clients in the restaurant, retail, convenience store and grocery industries. Vixxo solutions are designed to revolutionize and optimize clients’ portfolios by improving service delivery, reducing costs and providing strategic insights – all aimed at lowering total cost of ownership. Ranked by Inc. Magazine as the Top 500 Fastest Growing Private Businesses in North America for the past eight years, it maintains a national network of 150,000 service provider technicians and services over 65,000+ client locations.

We are a global company of approximately 38,000 professionals, dedicated to empowering businesses to produce amazing things. Driven by the challenges and opportunities of the 4th Industrial Revolution, we’re helping to change how people interact and how companies acquire, analyze and act on data with flexible, intelligent, secure and collaborative solutions built for the next generation of business.

As an Account Manager for Level 3 Communications, I create and cultivate relationships with enterprises headquartered in Arizona with an emphasis in the Phoenix area. I am responsible for all sales related activities for both new and existing customers. My primary role is to be viewed as an extension of the customers internal infrastructure team. This role stretches to my entire ecosystem (internal & external) which consists of my Engineer, Customer Support Manager, Customer Service Manager, Overlays/SMEs and the Partner Alliances Team who are all here to manage the health of our clients accounts as a team. Level 3 is a Tier 1 network provider enabling clients to connect around the globe. Specializing in optimizing scalability for enterprise businesses via...Centralized Voice Solutions, Data Center Connectivity, Cloud Computing, Contact Centers, Data Networks, Content and Video Delivery, Managed Services & a wide scope of Security Solutions leveraging machine learning, big data and one of the worlds largest IP backbones.

Led, trained, and motivated retail sales representatives to achieve and exceed sales goals while ensuring employees provided highest standards of customer satisfaction and quality service at all times. Maximized profitability of the store by establishing sales goals and motivating staff to work collaboratively toward achieving those targets. -Continually evaluated individual and team performance, and implemented plans to increase competency.-Developed effective programs and plans to grow existing client base with emphasis on managing churn.-Educated business customers on the way Sprint’s solutions increase efficiency and reduce expenses. Key Contributions-Achieved average ranking in Top 50 stores nationwide, and consistently attained 1st quintile. -Successfully reduced customer churn rate by 27% through implementation of effective strategies.