Matthew V. Email & Phone Number

Wayne, Nj, Us

Atlantic City, New Jersey, United States

• Evaluate customers' casino activity to provide corresponding incentives and may have authorization to approve minimum amount of comps and allowances (i.e. room, food,beverage, event tickets, promo chips, free play, airfare or discounts).• Assist in maintaining and developing property's customer base through meeting and interacting with customers.• Ensure customers from assigned regions are greeted upon check-in & check-out, and provides personalized service throughout their stay… Show more • Evaluate customers' casino activity to provide corresponding incentives and may have authorization to approve minimum amount of comps and allowances (i.e. room, food,beverage, event tickets, promo chips, free play, airfare or discounts).• Assist in maintaining and developing property's customer base through meeting and interacting with customers.• Ensure customers from assigned regions are greeted upon check-in & check-out, and provides personalized service throughout their stay to the satisfaction of the customer.• Process customers' reservations by using OPERA, PATRON & Microsoft Dynamics management systems.• If authorized, grant marker authorization limits to qualifying customers.• Attend special event functions when appropriate to promote marketing efforts and greet customers.• Maintain highly confidential customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.• Resolve customer disputes and complaints to the satisfaction of the customer and the company.• Comply with all local laws, Title 31 and attends all the mandatory compliance and training sessions• Perform/Execute other duties, tasks & responsibilities when applicable.• MGM Property: Borgata Hotel Casino & Spa Show less

Pocono Manor, Pennsylvania, United States

• Being a key resource for a wide variety of questions an associate and/or guest may have.• Provide genuine care for how the guest's stay is going; and a readiness to address concerns with a professional attitude.• Monitor staffing needs during each shift based on Front Desk Activity.• Monitor all VIP & Special Guest requests.• Review Front Office Log & Trace File daily.• Be aware of all rates, packages, and promotions at the resort.• Be familiar with all arriving &… Show more • Being a key resource for a wide variety of questions an associate and/or guest may have.• Provide genuine care for how the guest's stay is going; and a readiness to address concerns with a professional attitude.• Monitor staffing needs during each shift based on Front Desk Activity.• Monitor all VIP & Special Guest requests.• Review Front Office Log & Trace File daily.• Be aware of all rates, packages, and promotions at the resort.• Be familiar with all arriving & in-house groups and activities.• Follow & Enforce all Kalahari Resort hotel credit/debit & cashless policies.• Establish & maintain good communications & teamwork with fellow associates & other departments within the resort.• Have knowledge of, follow, & assist in all emergency procedures; as required.• Ensure package & LOA’s are ready and available for the day's arrivals.•Continue on-going training with associates & monitor labor on a daily basis & ensure associates are taking breaks, when applicable.• Log & Follow-Up on guest opportunities to ensure proper guest satisfaction & guest recovery.• Be able to perform, complete and ensure that all tasks & duties on the shift checklist are completed in a timely & efficient manner.• Responsible for issued house bank.• Be able to perform all duties & responsibilities of a Guest Services Agent.• Attend meetings/training as required by management.• Be involved in departmental meetings, planning and execution.• Help maintain productivity levels at or above budgeted standards.• Assist in training & cross-training of new hires & current associates, when applicable.• Assist in conducting interviews• Perform/Execute other duties, tasks, & responsibilities when applicable Show less

Pocono Manor, Pennsylvania, United States

• Responsible for creating a welcoming first impression of Kalahari Resorts. • Training & Experience with Agilysys Visual One PMS• Responsible for providing current information about the resort, local area, attractions and events as well as greeting guests, assisting with questions, and providing recommendations.• Approach all encounters with guests and associates in a friendly, service-oriented manner. In addition to maintaining a friendly and warm demeanor at all times. • Be… Show more • Responsible for creating a welcoming first impression of Kalahari Resorts. • Training & Experience with Agilysys Visual One PMS• Responsible for providing current information about the resort, local area, attractions and events as well as greeting guests, assisting with questions, and providing recommendations.• Approach all encounters with guests and associates in a friendly, service-oriented manner. In addition to maintaining a friendly and warm demeanor at all times. • Be attentive, friendly, helpful and courteous to all guests, managers and fellow associates.• When appropriate, make it a priority to recommend in-house services first before sending them to outside vendors for the same service. • Provide hours of operations for all restaurants, lounges and shops within the resort. • Be familiar with all in-house groups and activities.• Knowledge of all emergency procedures and the ability to assist and/or respond accordingly. • Provide personalized phone calls to VIP's and other designated guests welcoming them to the resort.• Assist the front desk when needed. • Assist in filling guest orders for special occasions.• Show guest rooms, suites, and tours of the resort when appropriate.• Attend meetings/training as required by management.• Perform/Execute other duties, tasks, & responsibilities when applicable Show less

Wilmington, Delaware, United States

• Be pleasant, professional, and have a smile in your voice• Deliver extraordinary customer service to ensure member satisfaction• Answer inbound calls to process new member sales, add-ons, upgrades, automatic renewals and transfers and processing credit card payments• Help answer questions about AAA products and services• Provide advice about travel, tours, and directions• Consistently upsell and cross-sell other AAA products and services (discounts, credit cards… Show more • Be pleasant, professional, and have a smile in your voice• Deliver extraordinary customer service to ensure member satisfaction• Answer inbound calls to process new member sales, add-ons, upgrades, automatic renewals and transfers and processing credit card payments• Help answer questions about AAA products and services• Provide advice about travel, tours, and directions• Consistently upsell and cross-sell other AAA products and services (discounts, credit cards, insurance, etc.)• Help our members in their time of need by taking roadside assistance calls and accurately capturing the details of their needs.• Perform/Execute other duties, tasks, & responsibilities when necessary Show less

Atlantic City, New Jersey, United States

• Customer Assistance & Hospitality Service• Knowledge with LMS Property Management• Checking out any vacant and clean (due out) rooms and changing statuses of rooms in the rack• Running alert date reports• Reviewing out-of-order and off-market rooms on a daily basis for validity• Answering incoming phone calls and responding to guest requests• Responding to guests checking out via video check-out• Offering bell assistance to each guest upon departure and running… Show more • Customer Assistance & Hospitality Service• Knowledge with LMS Property Management• Checking out any vacant and clean (due out) rooms and changing statuses of rooms in the rack• Running alert date reports• Reviewing out-of-order and off-market rooms on a daily basis for validity• Answering incoming phone calls and responding to guest requests• Responding to guests checking out via video check-out• Offering bell assistance to each guest upon departure and running applicable reports to verify correct room rates• Perform/Execute other duties, tasks, & responsibilities when applicable Show less

Bachelor Of Science - Bs, Hospitality, Tourism & Event Management

High School Diploma

Activities and Societies: Student Dance Association (SDA)