Matthew V. Email & Phone Number

Wayne, NJ, US

Atlantic City, New Jersey, United States

• Evaluate customers' casino activity to provide corresponding incentives and may have authorization to approve minimum amount of comps and allowances (i.e. room, food,beverage, event tickets, promo chips, free play.
• Assist in maintaining and developing property's customer base through meeting and interacting with customers.
• Ensure customers from assigned regions are greeted upon check-in & check-out, and provides personalized service throughout their stay… Show more
• Ensure customers from assigned regions are greeted upon check-in & check-out, and provides personalized service throughout their stay to the satisfaction of the customer.
• Process customers' reservations by using OPERA, PATRON & Microsoft Dynamics management systems.
• If authorized, grant marker authorization limits to qualifying customers.

Pocono Manor, Pennsylvania, United States

• Being a key resource for a wide variety of questions an associate and/or guest may have.
• Provide genuine care for how the guest's stay is going; and a readiness to address concerns with a professional attitude.
• Monitor staffing needs during each shift based on Front Desk Activity.
• Monitor all VIP & Special Guest requests.
• Review Front Office Log & Trace File daily.
• Be aware of all rates, packages, and promotions at the resort.

Pocono Manor, Pennsylvania, United States

• Responsible for creating a welcoming first impression of Kalahari Resorts.
• Training & Experience with Agilysys Visual One PMS
• Responsible for providing current information about the resort, local area, attractions and events as well as greeting guests, assisting with questions, and providing recommendations.
• Approach all encounters with guests and associates in a friendly, service-oriented manner. In addition to maintaining a friendly and warm demeanor at all times.
• Be… Show more
• Be attentive, friendly, helpful and courteous to all guests, managers and fellow associates.

Wilmington, Delaware, United States

• Be pleasant, professional, and have a smile in your voice
• Deliver extraordinary customer service to ensure member satisfaction
• Answer inbound calls to process new member sales, add-ons, upgrades, automatic renewals and transfers and processing credit card payments
• Help answer questions about AAA products and services
• Provide advice about travel, tours, and directions
• Consistently upsell and cross-sell other AAA products and services (discounts, credit cards… Show more

Atlantic City, New Jersey, United States

• Customer Assistance & Hospitality Service
• Knowledge with LMS Property Management
• Checking out any vacant and clean (due out) rooms and changing statuses of rooms in the rack
• Running alert date reports
• Reviewing out-of-order and off-market rooms on a daily basis for validity
• Answering incoming phone calls and responding to guest requests

Bachelor Of Science - Bs, Hospitality, Tourism & Event Management

High School Diploma

Activities and Societies: Student Dance Association (SDA)