Matt Wardle Email & Phone Number

Castle Donington

Lead writer documenting Grass Valley's integrated playout and automation solution, iTX, along with its supporting suite of tools for media management. Producing release notes from the list of new features, enhancements and bug fixes developed by the Scrum teams.Working with the product owners, developers and quality assurance to create incremental documentation updates during each sprint and delivering updated documentation sets for each quarterly product release.Liaising with colleagues from Canada and the United States to ensure I have all of the information I require to produce the high quality documentation expected by Belden.

Nottingham, United Kingdom

Providing user documentation for MidlandHR's suite of human resources, payroll and talent management software. This includes updating existing documentation as areas of the system are enhanced, creating new user guides when additional modules are introduced and responding to customer support enquiries to improve documentation, where necessary.Working along side the Product Managers, Uniface developers and software testers in the Manufacturing division to create accurate and detailed user documentation.Agile project management using DSDM Atern to ensure documentation is delivered on time. This involves using design packs and timebox requirements to produce early prototypes of the documentation, so that where possible testers are able to validate the accuracy of the guidance as they work through their test plans.

Derby, United Kingdom

The Core Technology team was responsible for producing the engine code and development tools used by the game teams to make video games for the Microsoft Xbox 360, Sony PlayStation 3, Nintendo Wii and PC. As I was new to the games industry when I joined Eurocom, I had to learn about all of these systems, including 3D computer animation and programming concepts before I could begin writing reliable documentation. The documentation was written in a combination of Adobot RoboHelp 8 and Innovasys HelpStudio 3.5. My primary duties were to learn new features and software as they were implemented, test them for usability and bugs, then document them. As part of this process I provided the programmers with feedback to help improve the software before it was released to the game teams.In 2009, Eurocom started using Autodesk Beast for their global illumination system. I was lucky enough to be involved with the integration of this software by providing in-house documentation to supplement Autodesk's own user manuals. This support continued through to the end of my time with Eurocom, as I helped document an advanced shadow casting system designed to give Eurocom's upcoming games a more dynamic visual style.Along with the team coordinator, I act as administrator for the team SharePoint site. This included copy editing and formatting documents and wiki pages created by members of the programming team.Eurocom Developments went out of business in December 2012, seven months after I was made redundant. During my 3½ years at Eurocom I was lucky enough to be credited their Vancouver 2010, Rio, James Bond 007: Goldeneye Reloaded, Disney Universe and James Bond 007: Legends video games, as well as work on other unannounced projects that were never released.

Nottingham, United Kingdom

Creating detailed write-ups of desktop computers, laptops, peripherals and software.Photographing products and editing those photos to illustrate features and functionality.Authoring “How to” guides and FAQs for the TechGuys support website.Redesigning the TechGuys technical intranet using CSS-based Content Management Systems.Running a 16 month solo project to deliver flat panel TV write-ups for the Nordic support team.Building and maintaining relationships with associates both in the UK and overseas.

Nottingham, United Kingdom

Writing and delivering one-to-one coaching sessions for technical call agents.Creating development plans to aid call agents achieve promotion.Assessing call agents for progression.Monitoring customer calls for quality and consistency.

Nottingham, United Kingdom

Designing and maintaining a dedicated departmental intranet site using Front Page.Writing technical and procedural guides for the team.Acting supervisor in my line manager’s absence. Supporting my colleagues.Generating statistics based on team performance for presentation to my managers.Hardware, software and procedural support for field engineers and store technicians.Servicing Toshiba, Acer and Advent laptops in the TechGuys workshop.

Nottingham, United Kingdom

Telephone support for domestic and business customers running Windows 9x, ME and XP. This involved diagnosing hardware and software issues and guiding customers through to resolution over the phone.Organising repairs, including raising job sheets and assigning parts based on my diagnosis.

Nottingham, United Kingdom

Catalyst Computers design, install and support a stock control and accounting package called Platinum Software. My role at Catalyst included: Writing user manuals for Platinum Software applications.On-site customer training of Catalyst’s Platinum Software.Installation of computer hardware, including cabling and configuration of both Novell Netware 3 and Windows NT networks.Couriering cash and cheques between customers and the office.

Btec National Diploma In Computer Studies

Btec 1St Diploma In It Applications

Gcse English, Computer Studies, Art And Design, Cdt Technology, Physics And Maths. City And Guild