Matthew W. Burrows Email & Phone Number

United States

Lake Elsinore, Ca, Us

Innovation & Technology Officer II-Assigned to Data Center Operations*Plan, coordinate and supervise the enterprise computing services including messaging and collaboration software including, email, unified communications, servers, desktop and server virtualization technologies, enterprise desktop management tools, data storage and backup infrastructure, Active Directory, VPN and system monitoring tools. *Design and implement short and long-term strategic plans to ensure system capacity meets existing and future requirements. *Ensure a high level of application, server and storage, and enterprise system availability. *Develop, implement, and maintain standard operating procedures, and associated training plans for related infrastructure operations. *Plan the acquisition and installation of hardware equipment, applicable enterprise system software and maintenance agreements. *Maintain data center facilities. *Assist with the planning and deployment of server, storage infrastructure and enterprise system security measures. *Develop, implement and maintain an efficient, well documented disaster recovery plan.

United States

• Started as Project Manager, Passed CSLB C7 contractors exam, promoted to Telecom Manager, Act as RME on C-7 license. Report directly to the President of the company, then promoted to Department/Division Manager. Title change to IT Services Manager as responsibilities grew• Responsible for multiple projects of various categories including client relocation, client support, Managed Service Point Of Contact, Support Team Lead, Data Center maintenance-moves-upgrades and installations, • Manage a team of support technicians ranging from an Entry Level Tier 1 Technician to Level 3 System Technician, and assisted director of Business development as a client Liaison, along with managing contractors and part time workers on projects; totaling over 25 people at any given time.• Compiled presentations at companywide meetings to improve efficiency, productivity, and billable hours.• Performed estimating, purchasing, and producing internal process/procedure responsibilities as well as Documented hardware possession and inventory for both clients and internal use• Acted as project head for internal SAS70 (Now referred to as SAE16) certification• Implemented and integrated an internal Remote Management and Monitoring System to work with a deployed Helpdesk system that was used to monitor Client systems and networks as well as internal Headquarters’ and Data Center systems and networks. • Developed Incentive programs to promote technician moral along with internal friendly competition• Managed all Data Center Operations including Sales, Planning and Engineering, Implementation and Deployment, Maintenance and Troubleshooting, System/Platform Improvements• Extensive work with Microsoft Server Platforms from Server 2003 through Server 2019, Microsoft Hyper-V, Network management with HP ProCurve both CLI and GUI.

• Acted as Single Point Of Contact for The Customer • Read plans, drawings and specifications to determine scope of work• Managed 50+ projects for over 8 different customers• Responsible for total job documentation including job progress and billing tracking. Performed estimation for change orders and new contracts.• Ordered materials, shopped for best pricing from multiple venders• Worked with executives on internal processes and procedures, responsible for SWPPP compliance• Participated in customer related committees, worked with field Foreman on issues and options for resolution, interacted with customer superintendents on project issues• Acted as IT contact and Liaison for 3rd Party IT Vender• Maintained company LAN and backup systems. Assisted IT vender with on-site “eyes” for Server Troubleshooting

• Started as an Area Supervisor/Level 4 Telecom Technician. Acted as Single Point Of Contact for The Customer • Responsible for total job documentation package • Performed Site Surveys to determine bid price, materials required and possible obstacles that would affect job progress• Maintained a Log to track progress and hours used to complete the job.• Responsible for the authorization of JIM’s (Job Information Memorandums) to add additional work items and revenue to the original contract• Split time between field and office work. Maintained multiple job sites from Los Angeles to San Diego. • Supervised multiple crews on multiple sites

• Started at Level 4 supervisor. Worked through the ranks to lower level management• Certified to handle all ASI Test and Acceptance procedures for Coppermax, ADSL/HDSL and ADTRAN TA3000• Supervise multiple crews with multiple employees• Technical advisor for Alcatel and CopperMax installation• Managed projects from conception through completion• Responsible for in-progress job audits to correct any deviations found• Excellent understanding and use of Excel, Word, Outlook, ProComm Plus, Hyper Terminal, and Power Point• Responsible for the authorization of JIM’s (Job Information Memorandums) to add additional work items and revenue to the original contract

Southern, Ca Division

Installation Technician and Foreman for Transport, Frame, Digital High Speed Cross Connects, and Power-plant areas of major Providers' Central Offices such as SBC, AT&T, Sprint, MCI, and GTE among others. Certified by Marconi for work within the DC power-plant of Central Offices for major maintenance, upgrades and build outs. Traveled over entire Continental U.S. Responsible for customer interaction, job management and completion, plan reading and estimation of time. Performed integrations and programming of systems

Bachelor Of Business Administration - Bba, Business Administration, Management And Operations

Business Management