• Solutions Consultant specializing in data integration, data visualization and system performance tuning. Experience working in the industries of life sciences, banking, and telecommunications with interest and experience in working with next generation system architectures such as Big Data, and Elastic Auto-scaling Hybrid Clouds. • Contributing to presales activities such as RFI/Q/P completion, conducting technical lead qualification, delivering custom customer demonstrations and assisting in the delivery of POC projects, Scope and Analysis phase delivery of newly sold solutions and detailed design phase delivery when required to assist in the presales to post-sales handoff.

•Responsible for triage, diagnosis, and resolution of escalated incidents to restore business functionality.•Product focus on compliance, market data, analytics, and modeling related incidents. •Perform virtual issue replication to identify potential defects and work with development to resolve.•Advocate for both client driven enhancement requests and internally driven supportability improvements to product management.

•Responsible for managing client relations through excellent customer service with a technical emphasis.•Worked directly with executives, portfolio managers, traditional asset managers daily to coordinate short and long-term projects across a variety of client needs •Created SQL-based reports, built out client-specific trading workflows, and implemented market data & analytics mapping with the Order Management System. •Handle complex, real-time troubleshooting to meet trading deadlines as well as manage middle and back office operations to implement and enhance custom solutions for long-term client projects •Served as integral member of special projects team within Client Solutions to manage new or dissatisfied clients

•As staff accountant, prepared monthly summaries of GL accounts and performed monthly reconciliations. Responsible for full EMS billing cycle and created numerous workflow and process improvements to increase productivity