• Responsible for annual, quarterly, monthly, and daily budgeting to include: staffing, capital expenses, and staff additions and subtractions• Actively seeking opportunity for company growth within the FedEx network with attention being paid to non-FedEx growth opportunity• Charged with developing new SOPs as well as editing existing SOPs

• Managed relationships with customer base and solicits business opportunities whenever possible to increase company profitability• Trains new drivers in the proper processes for safely delivering packages, operating a company vehicle, and customer interaction• Excel in all P&D operations and processes. Works to streamline route deliveries as well as provide service and communication to FedEx customers and ops personnel• Developed and implemented a system for idling and shutting down equipment to reduce fuel consumption by 50%• Developed an improved pick up rotation across 8 PSAs and 2 supplemental routes

• Established a sustainable inventory control model for all facilities company wide to accurately depict true product levels which directly affected company borrowing ability and on time shipping capability• Implemented the use of Lean and process improvement oriented practices in order to more efficiently move product within the facility and streamline product stocking and order pulling• Directly managed workforce of 30 hourly employees, 2 salaried managers, 2 supervisors, and 3 temporary assets across 3 shifts at flagship Cambridge facility• Designed, implemented, and coordinated the establishment of 24 hour shipping within the Encore network• Wrote new operational guidelines and procedures for warehouse safety, order pulling and raw material storage and monitored and enforced proper employee execution• Evaluated trends, KPIs, and personnel efficiencies in an effort to assure continuous growth and development within each facility, capitalize on opportunities, support and address individual facility needs and concerns, and conducted regular meetings to encourage open internal communications while sharing successful business practices.• Managed the company’s distribution operational budget along with all related forecasting and planning of activities

• Prepared schedule for shipments and worked as supervisor to fulfill workload of deliveries and pickups. Worked with drivers to ensure accuracy and maintained contact to keep accurate account of communication• Responsible for generating an ultra-efficient schedule based off the needs and predetermined qualifications set forth by the customer• Worked with management and operational leaders to reorganize dockets, schedule vehicle and facility maintenance intervals in order to produce the most effective execution of service as possible to customers

• Improved delivery account from bottom 25% of in network 3PL providers to top 25%, as measured through random customer reviews, within 3 months. Action plan included retraining drivers on proper delivery protocols, customer follow up calls, disciplinary actions, and transparent communication with client• Incentivized delivery excellence and proper handling of product within tight time parameters by offering free meals, bonuses, recognition, awards, parking privileges, PTO, and higher value deliveries• Vetted damage claims, poor delivery experiences, and general customer complaints by interviewing drivers and customers to find root causes of problems• Interviewed, hired, counseled, disciplined, suspended, and terminated employees

Interacted with customers regularly in this customer facing capacity.Was educated in and responsible for usage proper delivery procedure in terms of safety, efficiency, and profitability.Worked within tight delivery and pick up windows to achieve a 99.8% delivery percentage on first attempts and 100% on-time for all pickups.