Matthew Widell Email & Phone Number

Houston, Texas

Houston, Texas

Serving as Field Services Technical Lead for Air Liquide BIS Americas. In addition to assisting Field Services and Service Desk teams as a knowledge resource, also worked closely with End User Services, Networking, Security Operations, and other divisions to help investigate complex issues then test and implement solutions.• Designated as subject matter expert for BitLocker, BBCA, SEP, and Group Policy• Created BBCA SQL reports for the status of software and patch deployment• Developed Group Policies and related scripts in VBScript, Batch, and Powershell• Tested software, patch, script, and policy deployments using VM targets• Followed Change Management procedures for regional rollouts of software and policies• Completed remote data collection tasks for Legal while operating under NDA• Performed forensic data recovery of good and damaged drives using open source tools• Analyzed network traffic using packet capture for diagnosing network issues• Designed firewall flows to allow authorized services to work within secured network infrastructure• Experienced with Google API and AppsScript development• Established the internal video broadcast production unit for Americas Hub within an approved budgetCoordinated the deployment of BitLocker to BIS Americas, including creation of processes to remotely resolve TPM issues.Implemented Google Cloud Print integration with internal enterprise printing solutions, including developing a self-service printer portal in Google AppsScript as a pilot program.Developed and implemented a system script to automate integrity checks and repairs of BBCA software management clients on end-user computers.

Rolla, Missouri

Responsible for operating the ITSD Central Region remote support office in Rolla, Missouri, providing Tier 2 service to all consolidated state agency locations in surrounding counties. Experienced with serving as the primary support technician for over 200 end-users.• Responded to support tickets and call-ins.• Troubleshot end-user software and hardware issues remotely or on-site.• Maintained service appointments with remote sites.• Documented resolutions in a central incident tracking system.• Educated end-users on computing policies and practical knowledge.• Evaluated and advised on end-user software and hardware purchases.• Deployed computer, printer, and network equipment.• Oversaw IT needs of building relocations of remote state offices.2012 — Took part in delivering public WiFi coverage at state park campgrounds throughout Missouri. Planned and deployed WiFi network infrastructure at Montauk State Park and Onondaga Cave State Park.2011 — Advised the State of Missouri Land Survey Program on technical aspects of their document digital conversion and preservation projects. Presented on this initiative at the 2011 Recorder's Association of Missouri Conference in St Louis.

Rolla, Missouri

Rolla, Missouri

Assisted in operations at the ITSD Central Region remote support office in Rolla, Missouri. Primary responsibilities were for supporting the State of Missouri Department of Natural Resources, including the Missouri Geological Survey and State Park divisions.

Steeleville, Missouri

Completed the 2006 summer expansion of the 15" gauge (~1:4 scale) private miniature railroad by laying over 10,000 ft of track while overseeing a team of 12 workers.

Rolla, Missouri

Provided IT support for students, researchers, and faculty at the MS&T Electrical Engineering Department Helpdesk.