Engage in customer kick-off meetings: review project expectations, deliverables, and training timelinesMonitor and deliver to a mutually agreed project plan and implementation timelineGather and create accurate requirements for software customization designed to meet the true business needs of the customerProvide multi-faceted support including: resolving problems, explaining products and services, instructing in use of software, configuring software, troubleshooting, billing concerns and other business prioritiesGather information, research and manage user support requests from creation to completionCommunicate appropriate options for resolution and status in a timely mannerCollaborate with Delivery and Development departments to resolve customer support requestsManage timelines and deliverables with internal departments and customersTest and implement software configurationsBuild formal and informal relationships with customers and internal team membersTravel to customer site as requiredProvide on-site support at go-live events

 Confer with buyers to forecast demand or create supply plans that ensure availability of materials or products.  Monitor booked sales orders and lean supermarkets to identify changes or to determine their effect on supply chain activities.  Define performance metrics for measurement, comparison, or evaluation of supply chain factors, such as product cost, quality and availability.  Analyze inventories to determine how to increase inventory turns, reduce waste, or optimize customer service.  Negotiate prices and terms with suppliers, vendors, or freight forwarders.  Implement new or improved supply chain processes.  Design or implement supply chains that support business strategies adapted to changing market conditions, new business opportunities, or cost reduction strategies.  Monitor supplier performance to assess ability to meet quality and delivery requirements.  Participate in the coordination of engineering changes, product line extensions, or new product launches to ensure orderly and timely transitions in material or production flow.  Analyze information about supplier performance or procurement program success.  Collaborate with other departments, such as procurement, engineering, production and quality assurance.  Develop or implement procedures or systems to evaluate or select suppliers.  Document physical supply chain processes, such as workflows, cycle times, position responsibilities, or system flows.  Develop material costs forecasts or standard cost lists.  Design or implement plant warehousing strategies for production materials or finished products.  Appraise vendor manufacturing ability through on-site visits and measurements.  Develop and lead strategic and continuous improvement initiatives for specific departments and organizationally as a whole. Serve as part of the Executive Leadership Team to set overall organizational vision and develop/implement plans to achieve the organization’s goals.

Microsoft Great Plains - Distribution and Manufacturing