Matthew Osborn Email & Phone Number

London, Gb

Bracknell, Berkshire, Gb

-Accountable for Technology Delivery and Operations for Waitrose Online across all Order and Fulfilment Products and Programmes with additional responsibility for DevOps transformation-Led the Technology Teams through unprecedented Covid epidemic where customer order volumes quadrupled -Delivered a series of complex change programmes including the replatform to cloud of both slot booking and delivery routing capability and ‘Available to Promise’: A real time customer view of stock availability. These drove a step change in customer experience and significant (multi £m) cost savings for Waitrose

London, England, Gb

- Part of the Senior IT Leadership Team in the John Lewis Partnership (John Lewis and Waitrose)- Accountable for line management of 25 direct reports (Project/Programme Managers and Agile Delivery Leads)- Led Agile transformation for Delivery, as well as training and coaching (Certified Agile Coach) with a vision to step change culture and drive pace of delivery in Technology and Change

London, England, Gb

Lead Technology change in preparation for GDPR Customer Marketing Consent across the John Lewis Partnership (Waitrose and John Lewis)

London, England, Gb

- Accountable for complex Technology Change Programme investing over £12m into the omni-channel customer experience - Represented IT on the Omni-Channel Steering Group (Senior Director level) and accountable for all supplier management of 3rd party providers with £m contracts (eg Salesforce, Kratzer, Virtual Stock, MNetics, Centiro)- Pioneered the development of a new digital ‘customer order tracking’ functionality, This reduced non value add customer contact by 28% and increased click through revenues, generating c.£10m additional annual sales

London, England, Gb

- Led the delivery of Technology change for JohnLewis.com across Web, Mobile and Apps Product teams- Led the delivery of a £10m Programme to deliver a new fully responsive John Lewis website to enhance customer experience across the online journey on any device- Led the delivery of ‘Partner App’ - an innovative Programme to deliver both Apple devices and a brand new app for Partners to use across the store estate to increase productivity and customer experience- Influenced the adoption of Agile WoW for JL Online including funding and business case and iterative delivery

Welwyn Garden City, Hertfordshire, Gb

- Accountable for the strategy, development and operational support of all Clubcard Rewards Loyalty platforms for Tesco leading a team of over 70 colleagues based onshore and offshore - Delivered an £18m Programme building a microservice based Global Platform for Clubcard Rewards- Fully accountable for business case development, people management, delivery plans, budgets, governance frameworks, resource planning and recruitment, as well as the IT service management of all systems

Welwyn Garden City, Hertfordshire, Gb

-Additional accountability to the 'day job'-Founded the first Head Office Internship Scheme that has since become the blueprint for all Internship Programmes accross Tesco

Welwyn Garden City, Hertfordshire, Gb

- Clubcard FuelSave: Shaped the customer proposition alongside senior directors accross the business and then landed the technology of this first to market innovation into trial stores accross the UK- Built the team and WoW from scratch, and pioneered the adoption of Agile Principles and WoW to help deliver maximum value to the customer and the business.

Welwyn Garden City, Hertfordshire, Gb

- Part of Tesco IT Senior Management Team- Lead a team of 20 Project Managers, Business Analysts, Solution Architects and Technology Consultants- c £12m Programme budget over 2 year timeframe- Delivered the Tesco Group Desktop technology capability, including migration and deployment processes to enable the step change of Tesco desktop build in 13 countries. - Windows7 corporate build inc.software - Global Active Directory - Global Hardware strategy- Initiated Global roll out by delivering the first 2500 UK Head Office users

Welwyn Garden City, Hertfordshire, Gb

- Delivered wide range of strategic IT projects for the Tesco Non Food business- People management and matrix management responsibility for teams in UK and India.- Certified Lean Six Sigma Green Belt- Successfully completed the fast track 'Options' 1 year Tesco Management Development Scheme in preparation for senior mangement role.

Welwyn Garden City, Hertfordshire, Gb

- Delivery of strategic Infrastructure projects using PRINCE 2 Practitioner methodology with full responsibility for budgets, plan and resourcing

Welwyn Garden City, Hertfordshire, Gb

- Tesco Technology Leadership Programme- 6 months of scheme based in Bangalore, India: Delivered Operational improvements using ITIL framework- Fast tracked to roll off graduate scheme after 18 months of 2 year scheme as a result of high performance

Ferndown, Dorset, Gb

Technology consulting role working in partnership with clients to provide strategic telecommunications solutions

Independent travel on a round the world trip from India, through South East Asia, to USA and back again...

Gb

Officer Cadet: 1 year Elementary Flight and Officer training at RAF Cosford

Physics: 1St Class Batchelor Of Science With Hons, Physical Sciences

A Levels, Physics, Maths, Biology