Sr. TPM for Well-Architected Framework.

The Direct Connect (DX) TIPM team is responsible for managing the infrastructure scaling projects across all infrastructure scaling programs, leveraging common workflows to support the deployment of rack and loose gear projects. As we Strive to be Earth’s Best Employer, the TIPM team is working to reduce the level of effort required to manage scaling projects by simplifying processes, automating TIPM tasks, measuring inputs and outputs, and defining SLAs with dependent teams to drive… Show more The Direct Connect (DX) TIPM team is responsible for managing the infrastructure scaling projects across all infrastructure scaling programs, leveraging common workflows to support the deployment of rack and loose gear projects. As we Strive to be Earth’s Best Employer, the TIPM team is working to reduce the level of effort required to manage scaling projects by simplifying processes, automating TIPM tasks, measuring inputs and outputs, and defining SLAs with dependent teams to drive accountability in infrastructure scaling projects. Show less

Co-Founded a website to inspire action that accelerates bringing equality to our society.

Systems Engineering's core service is building infrastructure for online games. This encompasses servers on all supported platforms, and the infrastructure services that they rely on.

Managing the Cloud Operations team within the EA Technical Operations department. Focused on cloud technologies to empower EA games and infrastructure.

I worked as a lead architect for a cross channel web-based software firm. I assisted in the daily design and implementation of WebSphere Commerce infrastructure for very large retail customers who subscribe to managed services contracts.- Reduced hosting costs by creating cloud based 3-tier environment for WebSphere Commerce.- Sped up disaster recovery times by implementing IBM DB2 HADR.- Simplified and increased efficiency of code build and deploy using BASH scripts with… Show more I worked as a lead architect for a cross channel web-based software firm. I assisted in the daily design and implementation of WebSphere Commerce infrastructure for very large retail customers who subscribe to managed services contracts.- Reduced hosting costs by creating cloud based 3-tier environment for WebSphere Commerce.- Sped up disaster recovery times by implementing IBM DB2 HADR.- Simplified and increased efficiency of code build and deploy using BASH scripts with WCBD.- Deployed reusable servers with installed applications using BASH scripts and hypervisors.- Standardized learning by traveling to India in order to cross train the offshore team. Show less

I was the head of the IT structure, reporting directly to the CEO while still being very hands on in moving this small software company, and its clients, to the cloud. I was able to completely re-engineer the company infrastructure to provide stability and a platform for growth while reducing the overall TCO.- Developed and executed 90 day plan to reengineer the entire corporate infrastructure. - Increased user experience of IT from 61% to 95% first year, increased to 100% second… Show more I was the head of the IT structure, reporting directly to the CEO while still being very hands on in moving this small software company, and its clients, to the cloud. I was able to completely re-engineer the company infrastructure to provide stability and a platform for growth while reducing the overall TCO.- Developed and executed 90 day plan to reengineer the entire corporate infrastructure. - Increased user experience of IT from 61% to 95% first year, increased to 100% second year. - Migrated datacenter servers to EC2 cloud, savings of 20%.- Led initiative to reduce Windows Servers, result was a 1/4 overall reduction.- Utilized VMware in order to consolidate 25 servers to 4 hardware systems.- Dramatically reduced server install time by scripting automated OS installs.- Decreased OS patching time by creating WSUS and YUM repositories.- Automated email migration using BASH scripting and Zimbra CLI.- Automated Subversion repository creation using BASH scripting. Show less

In this role, I acted as a consultant to retail customers who subscribed to the managed services contracts for WebSphere Commerce and Portal websites.- Decreased install time for all WebSphere Commerce / Portal components using scripted installs.

Initially I began in the Infrastructure department supporting the BigIP, UNIX, and Microsoft Windows environments, then moved into the Web Operations department and supported the company J2EE websites as well as 60 .NET e-sites.- Increased stability on SUN Solaris servers (14 days uptime increased to 150 days+).- Managed production code deployments for over 60 web sites/applications.- Increased web security and developed content monitoring with F5 BigIP.- Consolidated 77 FTP… Show more Initially I began in the Infrastructure department supporting the BigIP, UNIX, and Microsoft Windows environments, then moved into the Web Operations department and supported the company J2EE websites as well as 60 .NET e-sites.- Increased stability on SUN Solaris servers (14 days uptime increased to 150 days+).- Managed production code deployments for over 60 web sites/applications.- Increased web security and developed content monitoring with F5 BigIP.- Consolidated 77 FTP servers into 1 central server.- Decreased server OS install time using MS ADS and Linux Kickstart.- Automated many repetitious tasks with MS / Bash shell scripting.- Began Lunch and Learn training program to develop HelpDesk SMEs.- Started MCSE Study Group to help IPAS / HelpDesk to become certified. Show less

I rose quickly within Dell from an Engineer taking L3 escalations in a callback software queue to the Linux team lead for software support. As a Network Consultant, I was the SME on all Linux software projects including HPCC, Oracle RAC, BigIP, Inktomi, and Clustering. To increase the overall knowledge of the queue technicians, I created training materials and trained engineers to become RHCE certified. - Used Dell Six Sigma methodology to improve NOS billing process, saving… Show more I rose quickly within Dell from an Engineer taking L3 escalations in a callback software queue to the Linux team lead for software support. As a Network Consultant, I was the SME on all Linux software projects including HPCC, Oracle RAC, BigIP, Inktomi, and Clustering. To increase the overall knowledge of the queue technicians, I created training materials and trained engineers to become RHCE certified. - Used Dell Six Sigma methodology to improve NOS billing process, saving $352k.- Increased pass rate of RH300 class from 30% to 85%.- Created program to lower the support calls from paid Dell Consulting installs.- Hosted weekly BrownBag trainings for EEC queues to learn at NOS level.- Led HPCC SWAT team effort to get training for cross departmental team.- Created internship programs with Dell HPCC / Oracle / HA Cluster teams.- Co-created Linux 2 week class that teaches Linux to NOS group.- Co-created custom document for training RHEL3 / HA Clustering/64bit.- Resolved more cases in NOS FY 03 than any other technician. Show less

I began as a QA Engineer and was quickly promoted to an emerging e-Commerce department, supporting ASP and Java coded websites. I was later promoted to Systems Administrator supporting UNIX and Windows NT / 2000 and client applications for 170 users.- Increased productivity and security by configuring a LDAP using Netscape Directory Server.- Doubled the size of the QA lab testing ability, while reducing physical space.- Designed backup solution for QA lab using Ghost imaging… Show more I began as a QA Engineer and was quickly promoted to an emerging e-Commerce department, supporting ASP and Java coded websites. I was later promoted to Systems Administrator supporting UNIX and Windows NT / 2000 and client applications for 170 users.- Increased productivity and security by configuring a LDAP using Netscape Directory Server.- Doubled the size of the QA lab testing ability, while reducing physical space.- Designed backup solution for QA lab using Ghost imaging and tape backups.- Utilized automated regression testing with SILK / E-Test to reduce testing cycle time.- Established performance metrics, led to many undiscovered performance increases Show less

Began as an intern and was given the Y2K project to manage. After successful completion converting all systems to Y2K compliancy, I was promoted to the internal helpdesk as a Technical Support engineer.- Reduced the cost of software licenses for client machines by dealing with vendors directly.- Lowered the call volume for IT by implementing a new email client and tuning virus protection.- Installed software/hardware to attain Y2K readiness within a very short timeframe.