Matthew Zeimet Email & Phone Number

Cedar Rapids, Iowa, United States

-Remote day to day support of multiple vSAN clusters on Dell PowerEdge Servers located in several locations including 2 countries-Escalation for our Level 1 Service Desk team members to assist with more challenging user issues and security issues as well as the other Systems Administrators on our team-Current primary focus on project-based work including Office Renovation (2020), Testing and Implementation of CrowdStrike Security Software (2020), Implementation of new vSAN cluster and adding additional hosts to current clusters (2021-2022), vSAN Cluster Consolidation (2023)-Member of a team that is currently splitting out the technology for 4 BUs from their parent BU-Respond and resolve tickets per our SLA of 95% on time and accurate -Provide documentation on all projects and new procedures and policies

Cedar Rapids, Iowa

-2nd level support for BIT Service Desk. BIT has 30+ customers that we provide IT services for.-Assist the Project team with planning and implementation for new customers-Assist with SharePoint Administration for our on premise SharePoint Server and planning SharePoint setups for customers with Office 365.-Implementing ProofPoint Anti-Spam for CCR and our customers.

• Installation and support of Card Wizard software on client’s servers to support the conversion to EMV credit and debit cards. Installation is preformed both remotely and on-site depending on the client’s requirement.• Troubleshooting of credit card printers and verification systems.• Assist clients with Windows Server 2012 and MS SQL installation and identifying network ports that need opened

Littleton, Colorado

• Responsible for support of 200+ Dell Desktops and Laptops including remote support of approximately 100 sales reps• VMware support of Windows Server 2003/2008• Installation of physical servers, Cisco switches, APC UPS units, running Cat5e cabling• Finalized the Windows XP to Windows 7 migration• Supervised the installation and rollout of 200 iPads to our Sales Force• Business hours and after hours support of WM Automated Warehouse Sorter and conveyor systems and Motorola RF scan guns

Aurora, Colorado

• Windows Server 2003 and first level AIX support utilizing IBM Director, Remote Desktop, ssh, and sftp for a 99.999% platform uptime• Configured Microsoft WSUS for patch management and Symantec Endpoint for virus protection• Implementation of Active Directory in 3 remote isolated sites and setup of automated tasks using Group Policy• Datacenter installation of 140 servers including all network and telecom cabling in 4states all conforming to corporate and industry best standards• Introduced VMware virtualization of Directory Assistance workstations to reduce hardware dependencies for lookups and testing• ISO:9001 certified in 2011• After hours on call support

Cedar Rapids, Iowa Area

* My contract placed me at MCI in a 7/24 first level support department. MCI hired me as a permanent employee and was then bought by Verizon and renamed Verizon Business.* Primary Desktop, Server, and network support for the Trouble Triage group. The focus of my support was desktops and laptops running Windows 98SE, NT4.0, Windows 2000 Professional, and Windows XP Professional. Server Support included Windows NT 4.0 Server, Windows 2000 Server, Windows 2003 Server, Linux, and SCO Unix. Network wiring and troubleshooting as well as assisting with switch upgrades.* Responsible for T1/T3 connections for the remote office to communicate with the rest of MCI.* Inventory management of our equipment in a warehouse environment. * Converted the group's Token Ring network to Fast Ethernet.* Supported push technologies to make desktop and laptop builds faster and easier.* Rewire of several operator centers to bring them up to current 100Base-T standards. Also involved with building a brand new Operator Center in San Bernardino CA.* Train fellow contractors on the support roles of this group.

Cedar Rapids, Iowa Area

* Day to day support for Microsoft Servers including backups using Seagate/Symantec Backup Exec.* Provide support for custom client-server application used by insurance agents for e-mail, insurance forms, software patches and virus definitions via dial-up connections.

Hiawatha, Iowa

* Provide desktop, server, network, and application support for the corporate office in Iowa and 2 satellite offices in South Dakota and Wisconsin.* Coordinated network upgrade to 100Base-T and replaced Netware environment with Microsoft domain environment.* Upgraded Fourth Shift ERP software company-wide to the newest version. This software was used for all departments including sales and manufacturing.

Cedar Rapids, Iowa Area

* Desktop, server, and telecommunications support for the Cedar Rapids Call Center.* Backup/Secondary support for 2 other call centers located in other states.* Modify call scripting on EIS Predictive Dialers utilizing Centenium software.