• Client Success Planning: Define and implement strategic business objectives to drive long-term success for each client.• Product Expertise & Collaboration: Leverage expert knowledge of Measurabl's platform to guide clients in achieving their ESG and sustainability objectives, working closely with Product Management to channel customer feedback and influence product development.• Engagement & Retention: Develop engagement strategies that promote product usage and increase retention, including conducting Quarterly Business Reviews (QBRs) to assess performance and reinforce value.• Data-Driven Growth Optimization: Lead data-driven conversations to identify growth opportunities and optimize client outcomes, focusing on actionable insights and measurable results.• Cross-functional collaboration: Collaborate with cross-functional teams, including Sales, Account Management, Product, and Support, to ensure a cohesive approach to client success and a seamless customer experience.• Client Experience Enhancement: Consistently work to improve the client experience, not only by refining design elements but also by exploring innovative ways to deliver content through apps and tools, ensuring an accessible and impactful delivery.• Documentation: Maintain thorough records of client interactions to support sustained engagement and continuity.Monthly Product Communication Initiatives:• Product Release Notes: Introduced, implemented, and delivered monthly release notes, keeping clients informed on updates, new features, and enhancements.• Customer Success Newsletter: Developed and distributed a monthly newsletter with release notes, best practices, and tips to help clients maximize platform usage.

• Strategic Client Partnerships: Built and maintained trusted relationships with enterprise clients, acting as a strategic advisor to maximize their use of Momentus’s event management solutions.• Customer Advocacy and Success Metrics: Guided clients through goal-setting and established key performance metrics, ensuring they achieved their milestones and fostered long-term success.• Engagement & Retention: Develop engagement strategies that promote product usage and increase retention, including conducting monthly Business Reviews to assess performance and reinforce value.• Collaborative Success Planning: Worked with Sales, Support, and Product teams to create and implement custom roadmaps that addressed client needs and promoted product adoption.• Product Feedback and Development: Provided actionable feedback to Product Management, ensuring clients’ requests were considered in future updates, enhancing usability and growth.• Revenue Growth & Retention: Drove renewals and identified up-sell opportunities by showcasing measurable value and aligning additional solutions with client goals.• Customer Voice and Industry Insights: Advocated for client issues within Momentus and provided clients with best practices and insights to strengthen their competitive edge.

• Implementation Oversight: Manage multiple software projects across EMEA, ensuring smooth setups tailored to client needs, even with tight timelines.• Team Coordination: Keep management updated on project status, tackle issues quickly, and identify new opportunities to enhance client value.• Client Support: Resolve technical issues efficiently, tracking each step to maintain consistent and transparent support.• User Training: Provide hands-on training for clients, helping them feel confident with software features and best practices.• Technical Documentation: Create clear specs for reports and interfaces, working with clients and internal teams to align with project goals.• Project Scheduling: Collaborate with Project Managers to develop schedules, ensuring everyone stays on track to meet key milestones.

Key Achievements• Managed implementations of cruise and travel reservation software worldwideResponsibilities• Provided updates on project status, issues and new opportunities• Trained end-users on software functionality and operation • Wrote product technical specifications for reports and interfaces• Created test and user guidance documentation, carrying out essential testing in the form ‘running of test’ scripts• Provided second-line telephone support, logging calls on an issue tracking system• Monitored performance issues, providing workarounds and delivery updates • Worked as a senior member of a small team, ensuring completion of targets whilst tracking and motivating junior team members

Key Achievements• Implemented cruise and travel reservation software worldwideResponsibilities• Provided updates on project status, issues and new opportunities• Trained end-users on software functionality and operation • Wrote product technical specifications for reports and interfaces• Created test and user guidance documentation, carrying out essential testing in the form ‘running of test’ scripts• Provided second-line telephone support, logging calls on an issue tracking system• Monitored performance issues, providing workarounds and delivery updates