2020-now: Development of eLearning content (audiovisual, interactive, web-based)2020-now: Development of training and support processes and concepts for internal technical trainings, used by employees from the operations and service departments2015-now: Development and maintenance of a global employee qualification management IT-tool2015-now: Trainer Coach and head of the global trainer network2017-2020: Lead and support of different strategic projects for service operations (e.g. improvement of service processes, restructure of service networks, data analysis...)2014-2015: Setting up a common process for creation and alignment of technical training content in line with european certification requirements2015: Technical support during start up phase of a service plant in St. Petersburg, Russia2015-2016: Developing and establishing a trainer certification program for technical trainers

2010-2014: Develop and hold technical trainings of brake systems and products for service engineers of various customers worldwide

2004-2008: Lead of local field service offices in Germany2008-2010: Support in building up a field service network in China, training and supervision of local field service engineers