Matthias Ferlic Email and Phone Number
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A personable, detail-oriented, and multilingual Customer Service and Training Manager highly regarded for demonstrating year-over-year improvements in operational efficiency, revenue generation, customer service ratings, and team productivity. Strong and decisive leader with excellent analytical, organizational, communication, team building, and training skills. Excel at turning under-producing individuals into teams that exceed all expectations. Effectively manage internal crises to ensure optimal employee performance and retention.
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Implementation SpecialistMarinexchange Software GmbhHamburg, Hh, De -
Implementation SpecialistMarinexchange Software Gmbh Mar 2024 - Present -
Manager F&B Controlling And LogisticsViking Cruises May 2019 - Nov 2023Germany- Supply Chain Management for 24 Viking River Cruise Ships- Define Delivery Schedules in liaison with suppliers- Maintain a clear and documented system on defined product specification and Master Data.- Quantify monthly Demand Forecast using Supplier chain management system- Generate Purchase Orders and manage adjustments (quantities and quality) in adherence to budget- guidelines and Inventory in liaison with onboard Management- Ensure all deliveries are cross checked before shipping against Purchase orders and PurchaseRequisitions- Oversee the shipping especially their control systems, and identify potential risks- Maintain a documented system of accounting policies and procedures- Calculate variances from the budget and report significant issues to management- Evaluate ships feedback in Liaison with Purchasing & Culinary Department and implement newproducts and product improvements -
Chief AccountantCrystal Cruises Dec 2018 - Apr 2019World WideHead of Accounting on Crystal Serenity one of two luxurious vessels in this impressive six-star-operation where perfection is standard. I am overseeing Crew Accounting (Payroll) and the Front Office for financial matters. Responsible for documentation and monitoring of operational budget performance and cash control, as well as concessionaire settlements and the regular Casino audit; accountable for all guest, crew and company statements. Handling Special Guest Services, ensuring that all purchased amenities and onboard credits are provided to the guests, which requires a high level of customer service skills. I also take responsibility for the smooth operation of all concessions onboard, tending to their requirements in all areas from maintanance, personnell to marketing issues. -
Crew AccountantCrystal Cruises Jan 2009 - Nov 2018M/S Crystal Serenity / M/S Crystal SymphonyAccurately calculate payroll for all officers, staff, and crew and verify payments accordingly, including but not limited to, payment of wages, free time compensation, and overtime and merit pay. Train, coach, counsel, and support the Assistant Crew Accountant, ensuring they performed all functions with 100% fiscal accuracy. Act as Controller for Crew Assets, closely monitoring and reporting on all fiscal transactions from internal sources. Managed pay and reimbursements along with establishing fiscal responsibility guidelines.• Continuously provide Six-Star Service to officers, staff, and crew, effectively handling complaints and comments in an efficient and timely manner. • Manage Ocean Pay debit cards (Brightwell), allocated new cards, distributing replacement and companion cards when needed, instructing and training on the use and security of cards. • Address all crew-related accounting matters and ensure that crew manifests are consistently correct.• Order flight tickets and organize transportation for debarking officers, staff, and crew, providing a smooth clearance process upon arrival in all ports.• Ensure and facilitate all visas required for each port of call are in order and up-to-date for all officers, staff and crew on board, embarking or debarking vessel. -
Hotel Stores Mgr.Crystal Cruises Sep 2010 - Oct 2012M/S Crystal Serenity / M/S Crystal SymphonyOversaw the work of employees in the Hotel Stores Department and ensure they were continuously provided with the items necessary to offer Six-Star Service to the ship’s luxury traveler guests. Maintained detailed inventory counts of all hotel items and placed orders for subsistence, bonded, consumables, entertainment, and other items as needed, adhering to company mandate minimum and maximum stock levels. Accurately recorded and reported pertinent information on all subsistence, bonded, and consumable items used on the ship. • Ensured that all maintenance and cleaning procedures were adhered to and that corporate cleanliness standards (USPH) were maintained in all public and private spaces.• Proficiently calculated cost and sales statistics and delivered detailed reports to the Chief Accountant, relevant department heads, and the Hotel Director.• Supervised and reviewed all inventory accounting and controlling matters for the Hotel Operations Department.• Collaborated with the IT Department to regularly update and maintain numerous data points in the mainframe. -
Hotel AccountantCrystal Cruises Aug 2008 - Jul 2010M/S Crystal Serenity -
Asst Crew AccountantCrystal Cruises Aug 2007 - Oct 2007M/S Crystal Serenity -
Night AuditorCrystal Cruises Feb 2004 - May 2007M/S Crystal SerenityAssisted the Chief Accountant with accurately applying guest, crew, and house charges to the correct accounts. Managed the Front Office during the night shift and performed the on-board casino’s soft count. Reviewed all checks from point-of-sale locations, verifying that charges reconciled with balances captured on the mainframe. • Consistently received positive feedback from managers for exceeding expectations.• Received specific comments from key personnel regarding my professionalism, friendly approach, and needs assessment abilities. • Interacted effectively with managers, senior executives, partners, and clients to accelerate work production. -
Asst. Waiter / WaiterCrystal Cruises Mar 2000 - Dec 2003M/S Crystal Serenity
Matthias Ferlic Skills
Matthias Ferlic Education Details
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Tourismusschulen Bad GleichenbergHotel/Motel Administration/Management
Frequently Asked Questions about Matthias Ferlic
What company does Matthias Ferlic work for?
Matthias Ferlic works for Marinexchange Software Gmbh
What is Matthias Ferlic's role at the current company?
Matthias Ferlic's current role is Implementation Specialist.
What is Matthias Ferlic's email address?
Matthias Ferlic's email address is mf****@****ses.com
What is Matthias Ferlic's direct phone number?
Matthias Ferlic's direct phone number is +170228*****
What schools did Matthias Ferlic attend?
Matthias Ferlic attended Tourismusschulen Bad Gleichenberg.
What skills is Matthias Ferlic known for?
Matthias Ferlic has skills like Cruises, Hospitality, Hospitality Management, Hotels, Hotel Management, Travel Management, Resorts, Hospitality Industry, Tourism, Front Office, Revenue Analysis, Pre Opening.
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