Matthias Ferlic

Matthias Ferlic Email and Phone Number

Implementation Specialist @ MarineXchange Software GmbH
Hamburg, HH, DE
Matthias Ferlic's Location
Hamburg, Germany, Germany
Matthias Ferlic's Contact Details

Matthias Ferlic work email

Matthias Ferlic personal email

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About Matthias Ferlic

A personable, detail-oriented, and multilingual Customer Service and Training Manager highly regarded for demonstrating year-over-year improvements in operational efficiency, revenue generation, customer service ratings, and team productivity. Strong and decisive leader with excellent analytical, organizational, communication, team building, and training skills. Excel at turning under-producing individuals into teams that exceed all expectations. Effectively manage internal crises to ensure optimal employee performance and retention.

Matthias Ferlic's Current Company Details
MarineXchange Software GmbH

Marinexchange Software Gmbh

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Implementation Specialist
Hamburg, HH, DE
Website:
mxp.com
Employees:
51
Matthias Ferlic Work Experience Details
  • Marinexchange Software Gmbh
    Implementation Specialist
    Marinexchange Software Gmbh
    Hamburg, Hh, De
  • Marinexchange Software Gmbh
    Implementation Specialist
    Marinexchange Software Gmbh Mar 2024 - Present
  • Viking Cruises
    Manager F&B Controlling And Logistics
    Viking Cruises May 2019 - Nov 2023
    Germany
    - Supply Chain Management for 24 Viking River Cruise Ships- Define Delivery Schedules in liaison with suppliers- Maintain a clear and documented system on defined product specification and Master Data.- Quantify monthly Demand Forecast using Supplier chain management system- Generate Purchase Orders and manage adjustments (quantities and quality) in adherence to budget- guidelines and Inventory in liaison with onboard Management- Ensure all deliveries are cross checked before shipping against Purchase orders and PurchaseRequisitions- Oversee the shipping especially their control systems, and identify potential risks- Maintain a documented system of accounting policies and procedures- Calculate variances from the budget and report significant issues to management- Evaluate ships feedback in Liaison with Purchasing & Culinary Department and implement newproducts and product improvements
  • Crystal Cruises
    Chief Accountant
    Crystal Cruises Dec 2018 - Apr 2019
    World Wide
    Head of Accounting on Crystal Serenity one of two luxurious vessels in this impressive six-star-operation where perfection is standard. I am overseeing Crew Accounting (Payroll) and the Front Office for financial matters. Responsible for documentation and monitoring of operational budget performance and cash control, as well as concessionaire settlements and the regular Casino audit; accountable for all guest, crew and company statements. Handling Special Guest Services, ensuring that all purchased amenities and onboard credits are provided to the guests, which requires a high level of customer service skills. I also take responsibility for the smooth operation of all concessions onboard, tending to their requirements in all areas from maintanance, personnell to marketing issues.
  • Crystal Cruises
    Crew Accountant
    Crystal Cruises Jan 2009 - Nov 2018
    M/S Crystal Serenity / M/S Crystal Symphony
    Accurately calculate payroll for all officers, staff, and crew and verify payments accordingly, including but not limited to, payment of wages, free time compensation, and overtime and merit pay. Train, coach, counsel, and support the Assistant Crew Accountant, ensuring they performed all functions with 100% fiscal accuracy. Act as Controller for Crew Assets, closely monitoring and reporting on all fiscal transactions from internal sources. Managed pay and reimbursements along with establishing fiscal responsibility guidelines.• Continuously provide Six-Star Service to officers, staff, and crew, effectively handling complaints and comments in an efficient and timely manner. • Manage Ocean Pay debit cards (Brightwell), allocated new cards, distributing replacement and companion cards when needed, instructing and training on the use and security of cards. • Address all crew-related accounting matters and ensure that crew manifests are consistently correct.• Order flight tickets and organize transportation for debarking officers, staff, and crew, providing a smooth clearance process upon arrival in all ports.• Ensure and facilitate all visas required for each port of call are in order and up-to-date for all officers, staff and crew on board, embarking or debarking vessel.
  • Crystal Cruises
    Hotel Stores Mgr.
    Crystal Cruises Sep 2010 - Oct 2012
    M/S Crystal Serenity / M/S Crystal Symphony
    Oversaw the work of employees in the Hotel Stores Department and ensure they were continuously provided with the items necessary to offer Six-Star Service to the ship’s luxury traveler guests. Maintained detailed inventory counts of all hotel items and placed orders for subsistence, bonded, consumables, entertainment, and other items as needed, adhering to company mandate minimum and maximum stock levels. Accurately recorded and reported pertinent information on all subsistence, bonded, and consumable items used on the ship. • Ensured that all maintenance and cleaning procedures were adhered to and that corporate cleanliness standards (USPH) were maintained in all public and private spaces.• Proficiently calculated cost and sales statistics and delivered detailed reports to the Chief Accountant, relevant department heads, and the Hotel Director.• Supervised and reviewed all inventory accounting and controlling matters for the Hotel Operations Department.• Collaborated with the IT Department to regularly update and maintain numerous data points in the mainframe.
  • Crystal Cruises
    Hotel Accountant
    Crystal Cruises Aug 2008 - Jul 2010
    M/S Crystal Serenity
  • Crystal Cruises
    Asst Crew Accountant
    Crystal Cruises Aug 2007 - Oct 2007
    M/S Crystal Serenity
  • Crystal Cruises
    Night Auditor
    Crystal Cruises Feb 2004 - May 2007
    M/S Crystal Serenity
    Assisted the Chief Accountant with accurately applying guest, crew, and house charges to the correct accounts. Managed the Front Office during the night shift and performed the on-board casino’s soft count. Reviewed all checks from point-of-sale locations, verifying that charges reconciled with balances captured on the mainframe. • Consistently received positive feedback from managers for exceeding expectations.• Received specific comments from key personnel regarding my professionalism, friendly approach, and needs assessment abilities. • Interacted effectively with managers, senior executives, partners, and clients to accelerate work production.
  • Crystal Cruises
    Asst. Waiter / Waiter
    Crystal Cruises Mar 2000 - Dec 2003
    M/S Crystal Serenity

Matthias Ferlic Skills

Cruises Hospitality Hospitality Management Hotels Hotel Management Travel Management Resorts Hospitality Industry Tourism Front Office Revenue Analysis Pre Opening Accounting Yield Management Micros Microsoft Office Customer Service Luxury Cruise Microsoft Excel Purchasing Microsoft Outlook Onenote Fidelio Quickbooks Budget Reconciliation P&l Management Hr Management Management Teamwork Team Building Multi Cultural Team Building English German Operations Management Supply Chain Management Recruiting Human Resources Leadership Hr Consulting Talent Management

Matthias Ferlic Education Details

  • Tourismusschulen Bad Gleichenberg
    Tourismusschulen Bad Gleichenberg
    Hotel/Motel Administration/Management

Frequently Asked Questions about Matthias Ferlic

What company does Matthias Ferlic work for?

Matthias Ferlic works for Marinexchange Software Gmbh

What is Matthias Ferlic's role at the current company?

Matthias Ferlic's current role is Implementation Specialist.

What is Matthias Ferlic's email address?

Matthias Ferlic's email address is mf****@****ses.com

What is Matthias Ferlic's direct phone number?

Matthias Ferlic's direct phone number is +170228*****

What schools did Matthias Ferlic attend?

Matthias Ferlic attended Tourismusschulen Bad Gleichenberg.

What skills is Matthias Ferlic known for?

Matthias Ferlic has skills like Cruises, Hospitality, Hospitality Management, Hotels, Hotel Management, Travel Management, Resorts, Hospitality Industry, Tourism, Front Office, Revenue Analysis, Pre Opening.

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