Experienced and highly skilled Senior Management Consultant with 20 years of mainly IT and Telco experience in all areas of business. Functional expertise include Digitalisation, Business Transformation and Migration, BSS/OSS implementation, Online Banking, Insurance, Customer Service and Logistics with strong expertise in leadership, project and process management, delivery, operations, product management, change management and customer service management. Customer-comes-first focus, deep business process understanding and analytical skills, including detailed knowledge of process standards. Excellent understanding of partner and retail management business domains.Core skills include capability to provide excellent results even under restrictive conditions, such as tight project schedules, expanding requirements scope, limited resources, increased deliverables and ability to develop solutions to very complex tasks and put them to practice. Strong commitment to performance, highly motivated and solution-oriented, dynamic and enthusiastic. Focused to produce outstanding quality work and excellence for the customer.