Matthias Tilch Email & Phone Number

Espoo, Finland

Key respoonsibilities• leading the Order Desk Team • implementation and improvement, including KPI definition & reporting• supplier management / supplier quality management• quality and general project management• quality analyses (hardware and software)• managing regulatory authority issues• Return Merchandise Authorization• lead RCA/EDA/CAPA/prepare customer comms; review/act on customer feedback• Supervision of junior team members in their first jobAbout CasambiCasambi is the leader in modern wireless lighting control solutions based on Bluetooth Low Energy. Casambi solution offers great user experience, high performance and scalability from basic individual fixture controls to industrial scale solutions. This dynamic and reliable solution is enjoyed in thousands of buildings worldwide via hundreds of ecosystem partners.Headquartered in Finland, Casambi has built a significant sales and support network across Europe, North America and Asia. Read more about Casambi: www.casambi.com

Capital Area, Finland

Currently pursuing the following training courses, while seeking new opportunities:- Team Lead / Facilitator at Työnhakuveturi - Finnish Language Certificate, enables Finnish citizenship application (10/19)- Certified 6 Sigma Green Belt, Aalto University Helsinki; Feb 2020- Certified 6 Sigma Black Belt, Aalto University Helsinki; passed exam, looking for a project- PRINCE2 Project Management- Elements of AI, University of Helsinki, successfully completed Feb. 3rd 2020

Espoo, Finland

As Quality Manager I support the Nokia Mobile Networks Portfolio Management Team in achieving best possible quality in their deliverables. Part of my duties are processes improvements, planning the update to the latest version of TL9000 / ISO9001:2015 and prepare and conduct the audits to ensure product certification. To get full understanding of possible quality failures I review customer feedback and practise data analytics. Furthermore, I complete rootcause analyses and take corrective action and preventive actions as necessary. Currently learning about Lean, Lean Tools and Six Sigma tools and methods, will achieve green belt level certification before proceeding with black belt level certification. With that knowledge process excellence and operational efficiency will be achieved.

Espoo, Finland

As a Product Quality Manager with major focus on Mobility Management Entity (MME) and Evolved Packet Core cloud programs, I have worked in close co-operation with related R&D teams and programs as well as customer teams. For MME I have supported an internal and external TL9000 R5.5 (Includes ISO 9001:2008) Audit. The external Audit was passed without any Nonconformity.Monthly reporting of key performance indicators like NCDR, OCDR Outages and their durations belonged to my duties. Doing root cause and escape defect analyses to steer corrective and preventive actions so that faults would not be appearing again.

Esppoo, Finland

As Solution Architect I am responsible for the solution strategy definition and for ensuring the customer value for the Serving GPRS Support Node, SGSN as well as the LTE Mobility Management Entity, MME.For product/solution promotion duties I create unique and differentiated value proposition and market messages. Support tendering, building product/solution related marketing and sales collaterals focusing on customer benefits and unique selling points for the marketing and sales department and participation in product road shows, customer presentations, fairs, trainings, seminars and demos to enable the success of the product in the field. Also direct marketing to sell existing solutions and products are part of my duties.I constantly collect customers’ requirements and discuss them further with R&D experts and product architects to create the requirement specification and acceptance test driven design. Agreeing about technical details and roadmap schedules with the radio product management, the network planning and optimization product management, the Operation Support System product management, the sales colleagues are part of my duties. In addition, in cooperation with marketing and sales experts I compose sales packages, services and solution pricing structure. Also always following market trends and initiate updates and changes to product's strategy.Major areas of my responsibility were the network element's charging functions, lawful interception, operation and maintenance (counters and statistics) and the performance (static and dynamic capacity according to resources and traffic profiles) as well as upgrade options from one product release to the next one, covering the whole life cycle of a release/product.

Helsinki, Finland

Nokia Networks, Fixed Switching Product ManagementAs product specialist I participated in product strategy definition, the product program management and the product promotion for ISDN Basic Access and ISDN services. The input for the product strategy was derived from customer needs, global market needs, competitor information and standardization.

Oulu, Finland

Nokia Networks, Fixed Switching R&D, My duty was to test ISDN CPE (ISDN Telephones, Network Terminators, a/b Adapters) and its compatibility with the ISDN Supplementary Services of the DX 200 Fixed Switching System. I was responsible for the whole process of CPE testing. Before testing CPE and supplementary service's compatibility I designed test cases for the ISDN services program blocks, put them into practice and maintained them.

Braunschweig, Germany (Railway Signaling)

Ausbildung zum Informationselektroniker / Apprenticeship, Technician of ElectronicsDesign and construction of electric/electronic circuits/devices, electronics manufacturing