Matthieu Michel-Paumard
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Matthieu Michel-Paumard Email & Phone Number

Head of mediation and customer service at ArchéoMusée Roussillon RS
Location: Montreal, Quebec, Canada 18 work roles 4 schools
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Head of mediation and customer service
Location
Montreal, Quebec, Canada

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Matthieu Michel-Paumard is listed as Head of mediation and customer service at ArchéoMusée Roussillon RS, based in Montreal, Quebec, Canada. AeroLeads shows a matched LinkedIn profile for Matthieu Michel-Paumard.

Matthieu Michel-Paumard previously worked as Responsable du service au visiteur et de la médiation - Musée d'archéologie de Roussillon at Mrc De Roussillon and Tour Guide and Activity Leader at Pointe-À-Callière, Montreal Archaeology And History Complex. Matthieu Michel-Paumard holds Master De Recherche, History, Archaeology, Literature And Anthropology Of Ancient Worlds, First Class Honours from Université De Lille.

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Email format at ArchéoMusée Roussillon RS

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ArchéoMusée Roussillon RS

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About Matthieu Michel-Paumard

Tour guide and Teacher in Social Sciences and Literature with demonstrated history of working in the education and heritage sectors. Skilled in high quality customer service, public speaking in 3 languages (French, English and Spanish) and strong pedagogical skills. Extensive knowledge of general culture, literature, history and geography. Graduated with honours from the University of Lille with a Master's degree in Ancient History.

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ArchéoMusée Roussillon RS
Archéomusée Roussillon Rs
Head of mediation and customer service
Montreal, QC, CA
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18 roles

Matthieu Michel-Paumard work experience

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Responsable Du Service Au Visiteur Et De La Médiation - Musée D'Archéologie De Roussillon

Current

La Prairie, Québec, Canada

Sep 2024 - Present

Tour Guide And Activity Leader

Montreal, Quebec, Canada

- Accueillir les visiteurs et assurer la sécurité du public et des collections.- Guider des visites et des animations dans les différentes expositions et ateliers du musée pour des publics variés (groupes scolaires, touristes, etc...)- Promouvoir auprès des visiteurs les services et activités du musée.

Dec 2022 - Sep 2024

Enseignant En Univers Social

Montréal, Québec, Canada

- Responsable d'une charge d'enseignement de l'Histoire du Québec et du Canada pour 6 groupes-classes de secondaire 3 (100 %).- Concevoir et mettre en œuvre des séquences d'enseignement et des modalités d'évaluation, dans le cadre des programmes du ministère de l'Éducation du Québec.- Collaborer avec l'équipe pédagogique et la direction de l'établissement.

Jan 2024 - Jun 2024

Substitute Teacher In Social Sciences And French

Montreal, Quebec, Canada

- Suivre les plans de cours de l’enseignant suppléé afin d'assurer une cohérence et un apprentissage optimal.- Assigner le travail en classe et les devoirs au besoin, en suivant les plans de cours.- Surveiller les examens.- S'adapter aux styles d’apprentissage des divers élèves et maintient d'un environnement d’apprentissage positif.

Dec 2022 - Jan 2024

Senior Customer Service

Montreal, Quebec, Canada

- Providing personalised customer service when greeting customers, particularly by advising them on bookstore and stationery products.- Actively participating in the coordination of the branch's activities, mainly by organizing the use of human and material resources according to the set objectives.- Acting as a referent and resource person for the.

Jan 2022 - Dec 2022

Teacher In History And Geography

Saint-Malo, Brittany, France

- Design and implementation of teaching sequences and evaluation methods, at different levels (6th, 7th and 8th grade), within the framework of the national programmes and references in History, Geography and EMC.- Collaboration with the teaching team and the school management for collective and individual follow-up of students.- Cooperation with student's.

Nov 2021 - Dec 2021

Teacher In Literature, History And Geography

Morlaix, Brittany, France

- Design and implementation of teaching sequences and evaluation methods, at different levels (10th and 12th grade), within the framework of the national programmes and references in Literature, History-Geography and EMC.- Collaboration with the teaching team and the school management for collective and individual follow-up of students.- Cooperation with.

Jan 2021 - Aug 2021

Customer And Technical Support Representative

Ptw

Glasgow, Scotland, United-Kingdom

- Ensure that customer queries are addressed and dealt with, as promptly as possible within the agreed response times.- Resolve all technical issues raised by customer by performing troubleshooting analysis and providing appropriate solutions that solve the customer's issue via email and live chat (French and English).

Sep 2020 - Dec 2020

Groups Co-Ordinator

Edinburgh, Scotland, United Kingdom

- Preparation and organization of stays (visits, activities) for international school groups- Follow-up and communication with travel agencies and school group leaders prior to arrival.- Reception and management of school groups once on site.- Coordination and animation of visits and activities.- Production and editing of guided tour videos for distance.

Feb 2020 - Aug 2020

Activity Leader

Edinburgh, Scotland, United Kingdom

- Organise orientation tours in the city for both adult and adolescent international students.- Coordinate and lead group of student in diverse cultural activities and in full day excursions.- Give support to teachers/administration when needed and training of new activity staff.

Jan 2019 - Feb 2020

Customer And Technical Support Representative

Ptw

Glasgow, Scotland, United-Kingdom

- Ensure that customer queries are addressed and dealt with, as promptly as possible within the agreed response times.- Resolve all technical issues raised by customer by performing troubleshooting analysis and providing appropriate solutions that solve the customer's issue via email and live chat (French and English).

Oct 2019 - Feb 2020

Customer Service Agent

Laval, Pays De LA Loire, France

- Ensure customer high satisfaction.- Provide information on services and customer accounts for the national energy supplier (EDF).- Maintain an active status at all times in order to be available for incoming calls.

Oct 2018 - Jan 2019

School Activity Leader

Lille, Hauts-de-France, France

- Organise of activities for children (3 - 11years) on after school time (sport, arts, music, science).- Coordinate reading, writing and mathematics support group for chidren with learning difficulties (in collaboration with Coup de pouce organisation).- Communicate with parents about childrens' progress and well-being.

Dec 2016 - Jul 2018

Sales And Service Agent

Montreal, Quebec, Canada

- Meet sales objectifs and standards for a telecommunications provider (Vidéotron).- Provide information on services and customer accounts in both French and English.- Situation analysis in order to retain as many customers as possible.

Mar 2015 - May 2016

Sales And Service Associate

Cork, County Cork, Ireland

- Meet call efficiency standards by ensuring an efficient level of handling time.- Use a computerised reservations system to receive calls from travel agents and the general public worldwide.- Manage conflict situations in several languages (French, English and Spanish).

Aug 2014 - Jan 2015

Field Archaeologist

Pisticci, Basilicate, Italy

- Wide-area and concentrated excavation of l'Incoronata, an Indegenious and Greek settlement site (9th - 6th BC.).- Field surveying (measuring instruments, tachometre).- Classification and organisation of ground data.- Work in laboratory (typological classification of ceramics and bones).

Sep 2013 - Oct 2013

Field Archaeologist

Daniel Tanguy’S Archaeological Team, Independent Researcher

Inguiniel, Brittany, France

(Three excavation sessions between July and August 2011, 2012 and 2013).- Wide-area excavation of a Gallic settlement site of Kerven-Teignouse (6th - 1st BC.).- Clearing, excavation, section and plan recording of ground data.- On-site tour guide.

Jul 2011 - Aug 2013
4 education records

Matthieu Michel-Paumard education

Master De Recherche, History, Archaeology, Literature And Anthropology Of Ancient Worlds, First Class Honours

Activities and Societies: Student representative for the Master's Programme Improvement Council. - Specialisation in Persian studies and.

Bachelor'S Degree, History And Archaeology

Activities and Societies: Member of the "Spartans" theatre troupe. Member of the international students welcoming committee. - General.

Higher/A-Levels, Agricultural And Biological Sciences And Technologies

Laval Agricultural Secondary School
FAQ

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What company does Matthieu Michel-Paumard work for?

Matthieu Michel-Paumard works for ArchéoMusée Roussillon RS.

What is Matthieu Michel-Paumard's role at ArchéoMusée Roussillon RS?

Matthieu Michel-Paumard is listed as Head of mediation and customer service at ArchéoMusée Roussillon RS.

Where is Matthieu Michel-Paumard based?

Matthieu Michel-Paumard is based in Montreal, Quebec, Canada while working with ArchéoMusée Roussillon RS.

What companies has Matthieu Michel-Paumard worked for?

Matthieu Michel-Paumard has worked for Archéomusée Roussillon Rs, Mrc De Roussillon, Pointe-À-Callière, Montreal Archaeology And History Complex, Centre De Services Scolaire De Montréal (Cssdm), and Marguerite-Bourgeoys School Services Centre - Cssmb.

How can I contact Matthieu Michel-Paumard?

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What schools did Matthieu Michel-Paumard attend?

Matthieu Michel-Paumard holds Master De Recherche, History, Archaeology, Literature And Anthropology Of Ancient Worlds, First Class Honours from Université De Lille.

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