Leading the IT catalog team (training, help and assistance)Training and assisting Bank employees to send software and hardware requests through the internal tools.Approving requests to make sure that it reaches the Bank standards and proceduresHandling email and phone queries about the IT catalogProviding excellent customer service through all my duties

• Handling Bombardier Aeronautics employees telephony requests (installations, moves…) and incidents (hardware and software) with Bell technicians to provide fast and efficient support and resolution• In charge of the whole customer support relation (from the original request until the clients’ confirmation that the service/resolution has been provided)

• Handling and resolving Customers’ technical issues by emails, chats and phone• Escalating requests to higher level of support as per procedure• Providing prompt, reliable, and accurate information to customers while demonstrating a clear understanding of the products features• Handling Executive Relations escalations to provide fast and efficient customers’ experience to VIPs

• Booking reservations for Starwood hotels and resorts for the French and International English market• In charge of maintenance on Starwood Preferred Guest : the customers loyalty program for VIP

• Responsible for initial planning of a Web site for the layout and organization of the site, the types of colors or images to use (logos, photos, illustrations, videos, etc.)• Maintained high level of customer satisfaction in order to maximize client’s loyalty, provided excellent customer service on updating their projects• In charge of project management, that is web design for various big companies from different areas (i.e. major clothing companies, food industry etc.)• Furthermore provided price quotes based on the initial project• Face to face sales of various computer programmes i.e. Microsoft Office and office material such as logos – constantly hitting targets • Selling new contracts for website usage to existing and also new customers• Dealing with escalated issues from clients face to face in order to find a solution and gain commitment • Training new hires – company induction, on the job training any other relevant job related training such as product knowledge My job consisted in doing this for hundreds of companies in many professional sectors

• Built website using technologies that conformed to international standards and made sure that they were universally accessible.• Performed maintenance and updates to existing websites when requested • Built and configured a computer network required by college • Provided training to employees on basic computer system (Microsoft Office) used by the company • Trained and prepared students for exams so that use of computers was maximized

- sales assistant in big supermarkets (Auchan, Leclerc...)- maintenance employee for pharmaceutical industry (Glaxo SmithKline)