Matthieu Sors Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

Planview is a leader in Strategic Portfolio Management, Enterprise Agile Planning and Value Stream Management, with a wide range of SaaS solutions. Field services regroups Professional services in charge of deployment, ongoing managed services, customer success and customer care.- Re-shape Customer Success for APAC with a Book-of-Business worth $23mil USD.

Sydney, NSW, Australia

• As part of the Enterprise Portfolio Group which sets and controls annual transformation investments, our team is in charge of delivering new products and frameworks to our broad portfolio, financial and project.
• Succesfully led a 2.5 years program - $18mil budget - 80 FTE. The program was centered on delivering a new SaaS Portfolio and Project Management solution (Planview Enterprise One) aligned with our new frameworks. The.
• Become the leader initiative of the overall transformation program from a governance, knowledge and innovation perspective
• Manage existing support teams and reduce operational costs by 35% while increasing team satisfaction by 30% and improving control over service quality
• Build a strong partnership with Vendors including recurring joint presentations of progress and roadmap to CIO
• Manage 10 internal resources and overall engagement with 20 external resources

Région De Sydney, Australie

• Westpac Next leads the transformation to become the world’s great service company, driving alignment and synergies across divisions and internal functions, and managing a portfolio of $650mil.
• Drive optimisation of dependency tracking across programs for C-level reporting
• Initiate creation of General Manager level transformation alignment forum to identify common challenges and foster transversal program investment
• Support identification of shared capabilities to be built in synergy as foundation services
• Drive creation of a design forum to empower the shared capability working groups, and support alignment to Group Strategy and Target State Operating model
• Build initial "bottom-up" view of FY20 Strategic transformation roadmap presented to Chief Strategy Officer

Sydney, Australia

• Telstra’s Customer Service Management (CSM) group requested program management support to deliver projects to improve business customer satisfaction and interaction, optimise business processes, improve data quality.
• Program Manager (direct report: 6 resources)
• Support Service Delivery lead (10 onshore / 10 offshore resources)Processes: Incident, Problem, Change, Request Fulfilment, Service Asset and Configuration, … Activities/Objectives reached:
• Work with Business leads on strategic requirements and drive definition of program scope, plan and high level solutions
• Standardise project management practice and reporting capabilities
• Provide high level program status, manage changes and escalations, drive risk and issue resolution

• Accenture Australia - August 2012 to Now:Accenture Delivery Method Champion for IT Service Excellence for ANZ.Animation of East Coast IT Service Excellence Community, act as Subject Matter Expert.Technical sales –.
• Created and maintained strong local partnership with HP Software for project development.
• Initiated first local partnership with ServiceNow
• Implemented and animated the local Community of practice and centralised existing knowledge.
• Created a breeding ground of IT Service Management experts specialised in HP BTO Suite implementation.
• Built key benchmarking documents to compare key ITSM editors.

Sydney, Australia

• Mission: The Scale the Deployment program’s goal is to enable NBNCo to reach its deployment objectives through FY16/FY17 (up to 2.5 times the FY15/FY16 throughput). As part of this program, NBN requested support to.
• Portfolio Manager (team of 8 Accenture resources)Processes: Portfolio Management, Project Management Activities/Objectives reached:
• Define structured approach to prioritise and organise Business'​ Technology requirements in a controlled roadmap supporting the overall program targets and expected outcomes
• Setup a Technology Portfolio Management structure to drive Business analysis, track progress/outcome achievement and report to EGMs
• Manage Project portfolio and financials (build Program Business Case, build and maintain forecast, track progress and achievements, find optimisation/cost reduction opportunities,...)
• Work with IT Leads to track and mitigate risks, resolve major issues and report on individual project progress

• Mission: Lead local Australian deployment of the central enterprise ServiceNow solution supporting standardised processes for all Business Units around the globe.Role:
• Deployment Manager (team of 6 Accenture resources)
• Subject Matter ExpertTools: ServiceNowProcesses: Configuration, Change, Incident, Problem, Request, Service Catalogue, Access, Service LevelActivities/Objectives reached:
• Building deployment approach and plan, tracking deployment status and engaging key stakeholders across 5 countries
• Managing local deployment teams in charge of data gathering, testing and organisational change
• Analysing local Business Units requirement, prioritising and representing stakeholders at global program decision meetings

Sydney, Australia

• Mission: Lead the assessment of the Cloud Service Support capabilities and assist the improvement initiatives and the transition to a global delivery model.Role:
• Manager of 2 Accenture resources
• Service Management ExpertProcesses: Incident, Problem, Event, KnowledgeTools: BMC RemedyActivities/Objectives reached:
• Assessing the Cloud Service Support capabilities and provide recommendations
• Defining plan and roadmap for improvement
• Building and deploying Quick-Wins, and a new Operating Model for Service Support including roles description, objectives, KPIs and Process definition

Canberra, Australia

• Mission: Accenture was providing an Enterprise Data-warehouse Service to DoHA. As part of this service, Accenture was required to setup a Configuration Management System to control its actual configuration.Role:
• Project Manager (team of 3 Accenture resources)
• Service Management Expert – Configuration ManagerProcesses: ConfigurationTools: HP uCMDB, HP Configuration Manager, BMC Atrium, Red Hat SatelliteActivities/Objectives reached:
• Analysing contractual requirements, and leading workshops with stakeholders to reach common agreement on scope
• Designing Configuration Management Process and solution architecture for Configuration Management System
• Building project plan and reporting on project status

Melbourne, Australia

• Mission: Working for Telstra, Accenture was requested to perform a maturity assessment of the existing Desktop Virtualisation capabilities. The goal was to identify the requirements to transform these capabilities into.
• Service Management ExpertProcesses: Demand, Change, Incident, Request Fulfilment … Activities/Objectives reached:
• Analysing Telstra IT’s existing technical capabilities
• Defining strategic approach and roadmap to grow into a service offering
• Defining an optimal organisation and global set of processes using the industry standards (ITIL, Cobit,...)
• Identifying the cost elements and initiating a financial model

• Mission: Accenture was requested by the Governance & Organisation team to review the organisation, processes and tools supporting the IT activities, and facilitate the transformation. Accenture also supported the.
• Account Lead for the IT Tooling Office
• IT Tooling Office Manager Assistant (managing 25 FTEs)
• Manager of 3 Accenture Teams (total of 8 resources)
• IT Architect - Service Mgt ExpertProcesses: Demand, Portfolio, Project, Change, Release, Incident … Tools: HP BTO Suite, BMC Software Suite, ServiceNow …Activities/Objectives reached:
• Analysing GDF Suez’s existing set of tools & processes

• Mission: To support the merger of ANPE and Unedic's IT systems, Accenture was hired to design the Service Management processes and implement an ITSM solution for a pilot site (South East region of France).Role:
• Project Manager (team of 4 Accenture resources)
• Process Lead and Solution ArchitectProcesses: Incident, Service LevelTools: HP Service Manager 7, HP uCMDB 7.5, HP Connect-It 3.81Activities/Objectives reached:
• Defining approach, plan and expected milestones/deliverables
• Identifying optimal Operating Model for client and design processes following ITIL framework
• Defining data model for CMDB and overall solution architecture

• Mission: As part of the Service Management team, Accenture was required to analyse the existing solutions and processes, and implement a new optimal Service Management solution with related operating model.Role:
• Project Manager (team of 4 Accenture resources and 3 external vendors)
• Process Lead and Solution ArchitectProcesses: Change, Incident, ConfigurationTools: HP Service Manager 7, HP uCMDB 7.5, HP Connect-It 3.81Activities/Objectives reached:
• Defining approach, plan and expected milestones/deliverables
• Identifying optimal Operating Model for client and design processes following ITIL framework
• Managing project timelines and resources

• Mission: Support Group Portfolio Manager to structure approach to control existing IT projects and related investments.Role:
• Business Analyst – Portfolio specialistProcesses: PortfolioActivities/Objectives reached:
• Designing and presenting framework and processes for IT Portfolio Management based on 3 Layers: Group Portfolio, Business Line Portfolio and Business Units Portfolio
• Initiating portfolio process and driving initial reviews with Business representatives, program leads and architects

• Mission: As part of the Next Generation Data Center program, Internal services needed to migrate internal Messaging & Collaboration (Exchange, SharePoint, etc.) hosting services from one external Infrastructure.
• Business Analyst - IT Service Management Expert – Process and Service Catalogue DesignerProcesses: Service Catalogue, Incident, ChangeActivities/Objectives reached:
• Building IaaS service catalogue and offering including support and delivery processes
• Reviewing, streamlining and integrating internal IT Service Management processes with new Infrastructure service providers’

• Mission: Accenture was requested to drive the transformation of IT Service Management model, processes and related solutions, and lead the implementation of a new Service Management set of tools.Role:
• Project Manager (team of 10 resources)
• Solution ArchitectProcesses: Incident, Change, ReleaseActivities/Objectives reached:
• Managing Client Relationship
• Identifying optimal Operating Model for client and design processes following ITIL framework
• Managing project timelines and resources and defining overall deployment approach

• Mission: As part of the Service Management team, Devoteam participated in integrating HP/Peregrine ServiceCenter, Marimba (BMC - Asset Management software) and CARM (Web interface for self-service ticketing) using HP.
• Business Analyst / DeveloperTools: HP ServiceCenter 5.1, Connect-It 3.6

Ms, Mathematics

Master of Science in Mathematics

Engineering Diploma, Computational Science, A+

Master of science in computational science - specialised in finite elements