Service-oriented professional with experience in technical support, user administration & ITIL, looking for new opportunities in IT. My practical experience includes troubleshooting by phone & email, ServiceNow, Active Directory, Exchange Admin Center and Powershell. Currently in the process to get Comptia Security+ certified.Key competencies:- Customer Support- Problem Solving- System Administration- ITIL- Powershell
Stapelhout Trading
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OwnerStapelhout TradingNetherlands
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E-CommerceStapelhout Trading Sep 2023 - PresentNetherlands
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It Service Desk Administrator (Remote)Zorggroep Alliade Sep 2021 - Sep 2023Heerenveen, Friesland, Netherlands -
Customer Service Rep. (Remote)Aion Bank Sep 2020 - Sep 2021Warsaw, Mazowieckie, Poland- Customer support via chat, mail & phone. - Meet quality and quantity expectations.- Process customer issues & requests in Zendesk & Freshdesk.- Report timely and accurately on an individual level. -
Technical Support For Microsoft (Project, Remote)Teleperformance Jan 2020 - Aug 2020Warsaw, Masovian District, Poland- Answering customer requests or inquiries concerning Windows/MS Office software. - Providing customers via phone with innovative solutions to meet their needs. - Creating a positive impression of the support team.- Process customer issues in the Rave ticketing environment. -
It Service Desk AdministratorWipro Limited 2016 - 2019Warsaw, Masovian District, PolandIT services for Sanoma Media Netherlands/Belgium/Finland/Sweden:- Handling calls, e-mails, and providing technical support in Dutch & English- Processing incidents & requests, and dispatching to the necessary support teams where needed- Queue Management: taking care of open tickets in ServiceNow, making sure the SLA's stay within the highest possible level- working in Active Directory & Exchange Admin Center- creating/deleting mailboxes, and providing access rights- managing user accounts- managing distribution lists- managing access to collaboration tools- managing access to department shares- managing MS Lync accounts- Creating weekly KPI reports
Matthijs B. Education Details
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Artez University Of The ArtsAnimation Design 2D -
Friesland CollegeSociety And Cultures
Frequently Asked Questions about Matthijs B.
What company does Matthijs B. work for?
Matthijs B. works for Stapelhout Trading
What is Matthijs B.'s role at the current company?
Matthijs B.'s current role is Owner.
What schools did Matthijs B. attend?
Matthijs B. attended Artez University Of The Arts, Friesland College.
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