Matthijs B.

Matthijs B. Email and Phone Number

Owner @ Netherlands
Netherlands
Matthijs B.'s Location
Netherlands, Netherlands
About Matthijs B.

Service-oriented professional with experience in technical support, user administration & ITIL, looking for new opportunities in IT. My practical experience includes troubleshooting by phone & email, ServiceNow, Active Directory, Exchange Admin Center and Powershell. Currently in the process to get Comptia Security+ certified.Key competencies:- Customer Support- Problem Solving- System Administration- ITIL- Powershell

Matthijs B.'s Current Company Details
Stapelhout Trading

Stapelhout Trading

Owner
Netherlands
Matthijs B. Work Experience Details
  • Stapelhout Trading
    Owner
    Stapelhout Trading
    Netherlands
  • Stapelhout Trading
    E-Commerce
    Stapelhout Trading Sep 2023 - Present
    Netherlands
  • Zorggroep Alliade
    It Service Desk Administrator (Remote)
    Zorggroep Alliade Sep 2021 - Sep 2023
    Heerenveen, Friesland, Netherlands
  • Aion Bank
    Customer Service Rep. (Remote)
    Aion Bank Sep 2020 - Sep 2021
    Warsaw, Mazowieckie, Poland
    - Customer support via chat, mail & phone. - Meet quality and quantity expectations.- Process customer issues & requests in Zendesk & Freshdesk.- Report timely and accurately on an individual level.
  • Teleperformance
    Technical Support For Microsoft (Project, Remote)
    Teleperformance Jan 2020 - Aug 2020
    Warsaw, Masovian District, Poland
    - Answering customer requests or inquiries concerning Windows/MS Office software. - Providing customers via phone with innovative solutions to meet their needs. - Creating a positive impression of the support team.- Process customer issues in the Rave ticketing environment.
  • Wipro Limited
    It Service Desk Administrator
    Wipro Limited 2016 - 2019
    Warsaw, Masovian District, Poland
    IT services for Sanoma Media Netherlands/Belgium/Finland/Sweden:- Handling calls, e-mails, and providing technical support in Dutch & English- Processing incidents & requests, and dispatching to the necessary support teams where needed- Queue Management: taking care of open tickets in ServiceNow, making sure the SLA's stay within the highest possible level- working in Active Directory & Exchange Admin Center- creating/deleting mailboxes, and providing access rights- managing user accounts- managing distribution lists- managing access to collaboration tools- managing access to department shares- managing MS Lync accounts- Creating weekly KPI reports

Matthijs B. Education Details

  • Artez University Of The Arts
    Artez University Of The Arts
    Animation Design 2D
  • Friesland College
    Friesland College
    Society And Cultures

Frequently Asked Questions about Matthijs B.

What company does Matthijs B. work for?

Matthijs B. works for Stapelhout Trading

What is Matthijs B.'s role at the current company?

Matthijs B.'s current role is Owner.

What schools did Matthijs B. attend?

Matthijs B. attended Artez University Of The Arts, Friesland College.

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