Matthew Hilde Email & Phone Number

Nelson, Nz

Bristol, England, United Kingdom

As a member of the Genius Bar, I provide insightful advice and friendly, hands-on technical support to Apple customers in need. I can quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is needed, I'm able to offer solutions to quickly get the user up and running again. Often managing more than one customer, time management is key to success in this role. Being the face of Apple Retail and the brand it upholds, it's important to earn the trust of customers and coworkers alike as you offer guidance, knowledge, handy tips and training.- Strong people skills and a knack for problem solving.- Ability to maintain composure and customer focus while troubleshooting and solving technical issues.- Point of support for the repair team, to provide knowledge, policy and procedure.- Data analysis to support current and future operations across multiple departments.- Excellent time management skills and can make decisions quickly in a fast paced arena.- Maintaining legal knowledge and compliance, between repair services and customer.

Cardiff, United Kingdom

As a member of the Genius Bar, I provide insightful advice and friendly, hands-on technical support to Apple customers in need. I can quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is needed, I'm able to offer solutions to quickly get the user up and running again. Often managing more than one customer, time management is key to success in this role. Being the face of Apple Retail and the brand it upholds, it's important to earn the trust of customers and coworkers alike as you offer guidance, knowledge, handy tips and training.- Strong people skills and a knack for problem solving.- Ability to maintain composure and customer focus while troubleshooting and solving technical issues.- Point of support for the repair team, to provide knowledge, policy and procedure.- Data analysis to support current and future operations across multiple departments.- Excellent time management skills and can make decisions quickly in a fast paced arena.- Maintaining legal knowledge and compliance, between repair services and customer.

Cardiff, United Kingdom

I have ownership and accountability for the store's entire inventory — products, parts, tools, supplies and everything else. I ensure the team around me has the support, knowledge and resources required to maintain product availability, complete inventory tasks and keep the stockroom organised as new products arrive. A key area of the role is maintaining constant communication with the management and leadership teams, and wider store departments, sharing data about the status of products and parts. With the ultimate goal to make our customers happy through product accuracy and availability.- Ability to think quickly and perform problem-solving tasks, even within changing conditions.- Leadership skills, whether guiding by example or coaching a group.- Strong organisational skills, quickly evaluating every situation.

Bath, United Kingdom

I have ownership and accountability for the store's entire inventory — products, parts, tools, supplies and everything else. I ensure the team around me has the support, knowledge and resources required to maintain product availability, complete inventory tasks and keep the stockroom organised as new products arrive. A key area of the role is maintaining constant communication with the management and leadership teams, and wider store departments, sharing data about the status of products and parts. With the ultimate goal to make our customers happy through product accuracy and availability.- Ability to think quickly and perform problem-solving tasks, even within changing conditions.- Leadership skills, whether guiding by example or coaching a group.- Strong organisational skills, quickly evaluating every situation.

Bath

Supporting the visual merchandising operations at store level. Communications with external and corporate partners. Training role in Apple visual merchandising standards. Expert use and knowledge of planogram collateral and system database management of store use inventory.

Bath, United Kingdom

Come to me for advice and direction on how to get the best out of Apple's technology. Specialised in Mac and iOS solutions for business and personal use customers.

United Kingdom

Providing creative design solutions to a small client base, through creative design outcomes across print and web platforms. In addition, I offer business consultancy within the branding and marketing field to steers companies in an advantageous direction, to increase sales and exposure. - Good listening skills; understanding the clients vision.- Implementation of design outcomes, from mind to billboard.- Self-driven to meet client expectations.

Cardiff, United Kingdom

Recent Clients:Visit Wales

Cardiff, United Kingdom

Music photography for inclusion across print, magazine and online.www.krugerlabs/com (not active)www.krugerlabs.com/ivyleaguesessions (not active)Clients / Collaborations:Spillers RecordsDiverse Music (Newport)Swn Festival

London, United Kingdom

Assistant role with lifestyle photographer Matt Cant.Working across the United Kingdom with clients such as:S4C / BBC Wales / CymruSaracens Rugby / Harlequins RugbyGuiness PremiershipBritish Petroleum

2:2, Ba (Hons) Graphic Communication

Merit, Foundation Diploma Art & Design

A / As Level, Mixed

•A Levels Graphic Design (A) Geography (C) • AS Levels Art & Design Studies (B) History (C)

Gcse (9) Grades A-C, Mixed

• Includes Mathematics & English Language