Matthew Himrod Email & Phone Number

Pittsburgh, Pennsylvania, United States

Greater Pittsburgh Area

Mentors and manages a team of six Integration Analysts responsible for the TeleTracking HL7 Interface Engine and a team of five Technical Analysts who upload static configuration data to the TeleTracking application. Manages internal and external issue escalations from the Tier 2 helpdesk associated with the implementation and integration of new products, service work, and upgrades. Manages subscription-based client project requests, determining whether requests fall within the subscription plan, assigning resources, and providing management support.Assists Client Success Managers and Professional Services Administrators with quoting and scoping interface project requests.Reviews operating processes to ensure services are being delivered efficiently and with a high level of qualityWorks with Product Management, Development, and Technical Support to improve on and/or standardize third-party interfaces and integration technics.Works with Project Managers, Technical Project Managers, and clients to ensure resources are available and allocated to new implementation projects, service work, and client upgrades.Represents the Data Integration Services department in daily Production Support and weekly Change Review Board meetings.

Forest Hills, Pa

- Mentors and manages a team of eight engineers and specialists whose primary responsibility is the integration of the medSage product with DME and HME software to provide a seamless solution- Responsible for annual performance metrics, setting goals and identifying responsibilities for each member of the team- Consults with prospective customers and other software vendors to assess software compatibility and create solutions for previously-incompatible software- Maintains the team's toolbox and query repository (Perl and SQL utilities)- Key player in the planning and prioritization of work assigned to the software engineering team including bug reports, improvement requests, feature requests- Created automated daily, weekly, and monthly customer metrics for the medSage account consultants, business analysts, and marketing

Forest Hills, Pa

- Mentored, trained, and supervised team of deployment and application integration engineers- Installed, configured and maintained data integration client software including creation of queries run against customer’s DME and HME software databases both on-site and remotely- Troubleshoot unexpected software behavior and provided explanations and implemented fixes- Automated the task of downloading, processing and archiving of customer-provided report files- Rewrote portions of the medSage Integration Client to work around discontinued Internet Explorer APIs that were critical to the data upload process- Created and maintained a script to log in and download customized report files from a popular web-based DME software for processing using the medSage Integration Client- Created a toolbox and query repository for the use of the team including several tools to automate tedious and error-prone tasks

Greater Pittsburgh Area

- Performed manual regression, functionality, and performance tests of the Network Flow Engine- Responded to customer technical support questions

Cleveland/Akron, Ohio Area

- Mentored, trained, and supervised a small group of IT specialists responsible for the schools 100 staff workstations, 250 chairside workstations, and 140 student tablet computers- Managed and maintained several local application, file, and database servers- Managed and coordinated Phase 2 implementation of the GSD Academic Dental School Software- Prepared SQL reports from GSD’s database- Trained new dental school faculty and staff on clinic software functions and HIPAA policies- Monitored and reported network security incidents to the Chief Information Security Officer- Managed all clinic software user accounts and requests for university accounts

Cleveland/Akron, Ohio Area

- Responsible for all Windows workstations and local servers including 100 staff workstations, 250 chairside workstations, 140 student tablet computers, and associated peripherals- Recommended new equipment as necessary and consulted with vendors to ensure compatibility - Managed users’ support requests using the open-source Request Tracker trouble ticketing system- Customized Request Tracker to include customized statuses and workflow - Dell Warranty Parts Direct certified

Cleveland/Akron, Ohio Area

- Managed, maintained, and repaired Windows workstations, servers, and all associated hardware and software- Created and maintained a web-based application system for a summer research program- Installed and maintained email distribution lists and created enhanced web-based administration tools- Created and maintained miscellaneous tools and scripts for day-to-day administrative tasks

Modified Intranet pages to comply with FedEx Corporate Intranet standardsCreated dynamic web reports and forms using PERL

Assisted the Professor of ENGR131 (Introductory Computer Programming)Conducted weekly recitation sectionsWrote and graded weekly homework assignments

Prepared and configured new Windows XP and NT workstations for useLearned routing protocols and configuration of Cisco 2500 series routersTracked trouble calls at the Network Operations Center using ServiceCenterDiagnosed problems with router dial access lines, WAN access lines, and voice communication lines