Matt Lima Email & Phone Number

Pleasanton, California, United States

Pleasanton, Ca

Oversee day to day operations for assigned center/site. Responsibilities range from administrative duties to the development of the center's team, including:-Billing, Payroll and General Reporting-Implement and oversee staff/patient schedule's to ensure optimized fulfillment of contracted hours-Recruitment, Hiring, Onboarding and ongoing training of local clinical and administrative staff-Ensuring financial health of center/site based on KPI's and P&L statements-Maintaining a safe and effective facility; including ongoing HIPAA and OSHA compliance -Manage all aspects of the center/site's purchasing budget and oversee the tracking of IT equipment/devices-Provide mentorship and career development to administrative and clinical staff, including ongoing feedback via 1:1 meetings and annual performance management/reviews-Maintaining key communication and effective relations between, staff, patients and families-Utilize Workday (HR), ConCur (Expense Management), ConCred (Credentialing), Docusign (Document Management), Microsoft Office, Word, Teams and Zoom

Modesto, California Area

Responsible for creating, implementing and sustaining processes geared towards the successful 1:1 scheduling of behavior technicians (tutors) with clients (children enrolled in the early behavior intervention program based on indicators of autism) on a day to day basis. Managed a team of scheduling coordinators in an inner office setting that were responsible for upholding the company's customer service standards. Within these service standards there were many unforeseen circumstances that took place on a daily basis which required a multitude of skills to execute and uphold the departmental expectations (Creativity, Time/Prioritization management, Adaptability, Resourcefulness, Excellent communication and service skills both with the families of clients and employees). Client services took place at a variety of locations, including: companies brick and mortar centers, private/public schools and within family homes which spanned over a roughly 150 miles radius (Company is Modesto based and serviced customers into the Lodi, Tracy, Patterson and Turlock areas). Experience in process implementation was also utilized for creating, completing and delegating a multitude of functions/best practices as a support for the Payroll, Billing, Training, Human Resource and Operations departments that helped foster interdepartmental teamwork and success. Responsible for performance management within my supervisee team. This included real time training/coaching, weekly team meetings to review progress towards goals and upcoming actionable items for completion/deadlines, writing and delivering quarterly and yearly performance appraisals. Created, communicated and ensured training plans for new hires within the scheduling department were executed to standard. Recognized consistently for creating, implementing and sustaining programs, processes and best practices that greatly aided profit margin, while adding efficiency standards across departments.

Dublin, Ca

During my lengthy tenure with Barnes & Noble I assisted in the complex orchestration of daily store operations, completing such responsibilities as recruiting, hiring, training, and scheduling of personnel. Throughout my time there I continuously developed and implemented programs to minimize external, internal, and operational shrink.Promoted multiple times within company to ultimately reach the Assistant Manager posting.Consistently met or exceeded bonus requirements during each year eligible, achieving goals in sales, payroll, and shrink metrics.Developed and promoted an employee-centric environment focused on maximizing sales and productivity through delivering core service principles.Devised, developed, and implemented aggressive, but attainable Key Performance Indicators (KPIs) to propel teams toward success.Successfully increased sales metrics through implementing dynamic employee initiatives.Primarily responsible for formulating and completing workload planning, forecasting and scheduling for all departments within the storeScreened, interviewed, recommended top-performing individuals as candidates for hire.Oversaw and managed orientation and training for new hires.Completed regular performance review evaluations.Collaborated with Human Resources, Facilities, District Office, IT, Sales Audit, and Loss Prevention to identify and address underperforming operations and develop appropriate actions plans to facilitate positive change.Utilized expertise in Microsoft Word, Excel, Outlook, HR Tools, and TALEO hiring system to accomplish daily tasks.Internet URL: http://www.barnesandnoble.com/

General Studies

High School