Matthew Hoad Email & Phone Number

Melbourne, Victoria, Australia

• In 2022 Ingram Micro restructured the go-to-market teams to bring all the customer experience teams together and the inside sales team into my area of responsibility as the General Manager, Customer Experience..
• Reviewing end-to-end business process working with local and overseas stakeholders to implement changes required to enable service delivery improvements.
• Completing reviews and rewriting of all SOP/WI across all responsibility areas to ensure consistent comprehensive documentation of all business processes.
• Driving inter-departmental collaboration and alignment through regular operational cadences.
• Establishing SLAs and KPIs and then driving high performance across a range of business units and teams.
• Managing strategic recruitment and selection processes, staff training and professional development, and the delivery of ongoing instruction and mentoring.

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Initially, I was pro-actively recruited to join Ingram Micro as the Business Operations Manager, to overhaul and rebuild their poorly functioning and complex order team, predominantly with Cisco. After completely transforming this team in the first year through education and process change, they became the leading Australian Cisco distributor. Given these.

Melbourne, Victoria, Australia

• Reporting to National Third-party Logistics (3PL) Services Manager, I was accountable for ensuring we provided the highest level of Customer Service to our 3PL customers. I managed stock control and accuracy by.
• Successfully managed up to five logistic controllers in the Victorian warehouse and two logistic controllers in the Perth warehouse.
• Achieved 100 per cent In Full and on Time (IFOT) delivery as per agreed SLAs daily and met and exceeded KPIs.
• Collaborated effectively with carriers to achieve over 98 per cent of delivery in full, on time (DIFOT).
• Recruited, selected, oriented, trained, coached and motivated staff to achieve highest possible service.
• Provided facilities management of the Melbourne warehouse including security budgets.

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia