I went self employed during late 2014 to start up a business within a new market, my own online business Bearvapour, selling online and around my local area Bexhill and Hastings. Running for 1 year i’ve bought and sold hundreds of accessories and vapour/electric cigarette devices and liquids.I am currently putting the business into a part time role using evenings and spare time to sell. Things i've utilised and learnt whilst operating.Exploring different selling platforms and utilising social media to push traffic and sales.Market research; questionnaires, forums and sector regulations and new technologyCustomer care; making sure health and safety is clear and concise Adapting to a fast paced evolving market whilst creating a positive brand imageTailoring my brand image to fit my target marketAnswering customer's questions in a detailed quick manor.

I played a key role in understanding and handling motor insurance policy changes and complaints in a timely and professional manor whilst always abiding to insurance sector standards in a safe secure fast paced atmosphere.Additional areas I trained and specialised in: Retention, customer accounts, complaints and CDL database system. Quickly understanding customer needs and responding in a timely manorWorking within a team to reach targets and goals Stepping up and helping other team members with problemsHosting different incentive ideas to boost morale amongst teammates

Selling home and car insurance to a target market using cross selling techniques and targeting the needs of customers whilst abiding to insurance sector standards. Reaching and exceeding targetsCross selling insurance policies whilst giving discounts Making a good impression at the first point of contactInbound and outbound telesales

Communicating with customers and making sure the store looks presentable, working on tills, shelves fully stocked as well as stock rotation and shutting shop.Direct communication with customers on till and helping around the shopSetting up promotional marketing stands for different seasonal events