Matthew Horan Email & Phone Number

Duck, North Carolina

• Research and perform revenue audits and accounting functions of billing and revenue charges before, during and after Guest stays.
• Discover and report any accounting & financial discrepancies to executive leadership for further review to Pyramid Global Hospitality and Brookfield Properties.
• Manage operations for the resort during morning hours and solve any immediate problems in a quick and efficient manner.
• Perform emergency maintenance and operations in resort rooms, restaurants and common areas during late night hours.

Ashburn, Virginia

• Leader of FOH staff converting operations from dining to to-go during the 2020 COVID pandemic. Transitioned to a carry-out system and helped increase to-go sales by 40% for several months. Top DC regional store for.
• During the pandemic, worked as a prep cook preparing starters and entrees for daily service.
• Bookkeeper ensuring staff got paid, recorded inventory on BOH products nightly, ordered liquor for daily operations, and replenished funds by ordering money every night.
• Create local social media content to attract, update, and retain guests. I conduct social media review sites, including Yelp, Facebook and TripAdvisor to acquire guest feedback on Ashburn, Virginia store services.
• Coordinator of training, scheduling, and other day-to-day operations that involved the FOH staff.

Lake Buena Vista, Florida

- Network with Disney World park events and convention operations, special hard ticket events and runDisney for events being held at the resort. Worked with runDisney coordinating the 2015-17 Walt Disney World Marathon Weekend and the 2011-15 Disney Wine & Dine Half-Marathon Weekends.- Worked with a team of 10 Walt Disney World Guest Relations colleagues.

Lake Buena Vista, Florida

I ensured the authenticity of ticketing media by effectively cooperating with parks advisory/assurance and audit departments as well as assisted with transaction investigations involving invalid, fraudulent, and susceptible ticketing media. I observed re-bookings and other Walt Disney World restaurant connections. Facilitated and supported guests via.

Lake Buena Vista, Florida

- Campus Representative at Florida Atlantic University for the Walt Disney World College Program & Professional Internships recruiting students for potential internships at the resort in Lake Buena Vista. - Increased college student turnout for each academic semester's presentation by planning better marketing tactics, more classroom announcements and.

Washington, District Of Columbia

• I edited top news stories for local and national websites. Improved overnight transition and rollover by determining and resolving HTML, CMS, and formatting problems. Consolidated Gannett Digital's local news services.
• Finalized editorial decisions of overnight breaking news involving the 2012 Aurora theater shooting, Pope Benedict XVI's sudden resignation, the 2013 Boston Marathon bombings, and the George Zimmerman verdict.
• Developed USA Today Network's Top 5 newsletters for desktops, tablets, and smartphones for various USA Today & Gannett newspapers on paid subscription service.
• Spearheaded USA Today's daily marketing advertisement validation ensuring proper appearance and correct functioning of video, graphics and texts.

West Palm Beach, Florida, United States

- Project manager of 35 FAU students helping the NBC News, MSNBC and local media with the reporters’ room and spin room for the 2008 Republican Presidental Primary Debate in Boca Raton, Florida.- Assisted NBC News and MSNBC with the productions of the Presidential Debate, NBC Nightly News, Hardball and Morning Joe.- Liaison of communications and media.

Master'S Degree, Public Relations And Corporate Communications, 3.9

• Partnered with the Tephra Institute of Contemporary Arts to create new a strategic marketing and communications plan to increase new.

Master’S Degree, Journalism, 3.8

Activities and Societies: Society of Professional Journalists• Investigated and interviewed former convicts and local businesses lobbying.

Bachelor’S Degree, Multimedia Journalism, Political Science, 3.75

Activities and Societies: Columnist & Editorial Panel Committee for University PressGraduated with Cum Laude honors Media Coordinator and.