• Research and perform revenue audits and accounting functions of billing and revenue charges before, during and after Guest stays.• Discover and report any accounting & financial discrepancies to executive leadership for further review to Pyramid Global Hospitality and Brookfield Properties.• Manage operations for the resort during morning hours and solve any immediate problems in a quick and efficient manner.• Perform emergency maintenance and operations in resort rooms, restaurants and common areas during late night hours.

• Leader of FOH staff converting operations from dining to to-go during the 2020 COVID pandemic. Transitioned to a carry-out system and helped increase to-go sales by 40% for several months. Top DC regional store for carry-out business and one of the best in sales on Mother's Day 2020.• During the pandemic, worked as a prep cook preparing starters and entrees for daily service.• Bookkeeper ensuring staff got paid, recorded inventory on BOH products nightly, ordered liquor for daily operations, and replenished funds by ordering money every night. • Create local social media content to attract, update, and retain guests. I conduct social media review sites, including Yelp, Facebook and TripAdvisor to acquire guest feedback on Ashburn, Virginia store services.• Coordinator of training, scheduling, and other day-to-day operations that involved the FOH staff.

- Network with Disney World park events and convention operations, special hard ticket events and runDisney for events being held at the resort. Worked with runDisney coordinating the 2015-17 Walt Disney World Marathon Weekend and the 2011-15 Disney Wine & Dine Half-Marathon Weekends.- Worked with a team of 10 Walt Disney World Guest Relations colleagues assisting over 20 thousand runners find solutions to the sudden cancellation of the 2017 Walt Disney World Half-Marathon due to inclement weather. -Part of the opening team of Epcot Guest Relations employees assisting over 20,000 runners in during the 2011 Walt Disney Wine & Dine Half-Marathon Weekend.

I ensured the authenticity of ticketing media by effectively cooperating with parks advisory/assurance and audit departments as well as assisted with transaction investigations involving invalid, fraudulent, and susceptible ticketing media. I observed re-bookings and other Walt Disney World restaurant connections. Facilitated and supported guests via Disney's "MyMagic+" application. Managed Guests' vacation enhancement experiences by operating and implementing the My Disney Experience" website and mobile application. Engaged and managed Disney Park events/convention operations, special holiday events, and run Disney races.- Discovered and resolved a major ticketing systems error on a Walt Disney World annual pass glitch, stemming from a 2004 IT error that allowed guests to enter parks with no expiration date on their annual pass.- Led afternoon park tours of Epcot for Guests during the Year of Million Dreams in 2008 & 2009.- Diagnosed and resolved back-end Disney app challenges while working with Guests face-to-face.- Team leader of rebooking of Epcot restaurants in during unexpected construction delays and managed sudden rebooking during emergency maintenance in several Epcot buildings.- Provided well-organized coordination to the runDisney for the 2015-17 Walt Disney World Marathon Weekend and the 2011-15 Disney Wine & Dine Half-Marathon Weekends.

- Campus Representative at Florida Atlantic University for the Walt Disney World College Program & Professional Internships recruiting students for potential internships at the resort in Lake Buena Vista. - Increased college student turnout for each academic semester's presentation by planning better marketing tactics, more classroom announcements and assigning fellow campus representatives to speak at FAU’s five satellite campuses in South Florida. Reached every semester goal even during challenging periods of involving Hurricanes Francis, Jeanne and Wilma.- Team Leader for 3-5 fellow FAU representatives during the spring and fall campaign seasons. Organized the Disney College Program information table and presentation at FAU's Career Day 2005 and 2006.- Worked with Disney and the FAU Career Center strategizing the university's effort in finding potential students. Networked with campus representatives at Florida International University to obtain advice and feedback.

I edited top news stories for local and national websites. Improved overnight transition and rollover by determining and resolving HTML, CMS, and formatting problems. Consolidated Gannett Digital's local news services with the transition to the USA Today PRESTO news operating system. Uploaded and displayed videos and photo galleries. Implemented quick editorial decisions for audience importance and editing on local newspapers in compliance with their overnight deadlines. • Finalized editorial decisions of overnight breaking news involving the 2012 Aurora theater shooting, Pope Benedict XVI's sudden resignation, the 2013 Boston Marathon bombings, and the George Zimmerman verdict.• Developed USA Today Network's Top 5 newsletters for desktops, tablets, and smartphones for various USA Today & Gannett newspapers on paid subscription service.• Spearheaded USA Today's daily marketing advertisement validation ensuring proper appearance and correct functioning of video, graphics and texts.

- Project manager of 35 FAU students helping the NBC News, MSNBC and local media with the reporters’ room and spin room for the 2008 Republican Presidental Primary Debate in Boca Raton, Florida.- Assisted NBC News and MSNBC with the productions of the Presidential Debate, NBC Nightly News, Hardball and Morning Joe.- Liaison of communications and media information from NBC News to Florida Atlantic University administration officials on news, information and network requests.- Worked with WPTV (NBC) prepping and producing morning and evening broadcasts and produced online content for WPTV.com