As Senior Change Manager for Global Experience Engineering at Comcast/Sky, I spearhead departmental strategies around cultural change, communication, and employee engagement. Key Achievements:Strategy and Facilitation: I develop and pitch strategies to the Leadership Team, and facilitate workshops on Vision, Mission, and Goal setting across various departments.Communication Overhaul: In just two months, I collaborated with a consultant and the Leadership Team to double personnel engagement, introduce new communication formats and channels, and improve sentiment towards internal comms by 35%.Additional Initiatives: I've served as a Group and Individual Consultation manager, created interview and mini-documentary videos about the Leadership Track program, established an Org-level goal tracker, and coordinated a comprehensive training program for new roles.

During my 12-month secondment, I was responsible for tracking five OKRs for Product Development. I ensured we had valid incoming data, provided insights for the leadership team, and revised objectives as required. I also helped create and refine multiple data dashboards for the Departmental Leadership Team to assist them in the Operational Review meetings.I assembled and coordinated and small working group to implement DORA metrics for 30 development teams. This included engagement via workshops, defining measurements, and assisting on the work to automate and visualize the data.Skills: Creating/Running Workshops · Coaching · Inter-personal and Departmental Relationships · Reporting · Dashboarding · DORA Metrics · Objectives & Key Results

Having worked as Senior Test Manager for 'In Week' (early testing) on specific pre-integration / component level, and full stack software updates for Sky Glass. I was responsible for Q Test Improvement Processes and managed most internal requests for workshops or retrospectives.I also worked as a coach for colleagues at all levels inside and outside of our test teams.

The Sky Forum is an elected population of employees from across the business empowered to make Sky even better for colleagues and customers. Forum reps are elected to amplify the voice of their constituents responding to their topics, contributing to working groups on their behalf and representing their views to our business leaders. The Sky Forum brings people together: leaders better understand the needs of their people and people better understand the needs of the business.The Sky Forum consists of members from Content & Corporate, the Customer Service Group and ROI.The purpose of the Sky Forum is to:* Represent the views of Sky people* Raise concerns and topics from their constituents* Test products, propositions and ideas* Exchange information such as business priorities* Provide updates back to their constituents on matters discussed during Forum meetings* Be consulted on and act as a role model for health & safety matters

System Test is responsible for final user acceptance testing (black box) for any EPG Release intended for the Sky Set Top Box (STB). For new STB platforms being developed, System Test are responsible for carrying out hardware and software testing and providing final user acceptance before the platform is released into the field.- Point of contact for assigned projects / releases and responsible for all communication in and out of the project.- Work with the other Test Managers to plan and schedule the resource required to successfully complete the testing in line with test plan and other projects.- Produce a test strategy and associated plan that will document the tests required and test methodology to ensure the product is delivered successfully.- Hands-on involvement in testing and supervision of the test activities including day-to-day task setting and monitoring of progress against the test plan. - Ensure any change in scope is formally communicated into System Test and that any change is impacted against the existing test plan and can be accommodated into the overall resource schedule. - For all assigned projects or releases produce daily / weekly test reports with associated defect information, identify and highlight any risks or issues.- For all assigned projects or releases ensure that all defects raised are accurate with as much associated information as possible that will assist the project team recreating the issue identified. - Recruitment, selection and induction of new starters- Provide overall day to day support and management to a group of Test Engineers. - Initiating improvements to processes which will ensure projects are delivered as efficiently as possible.- Ensure that all team and personal objectives are met via the Departmental PDP process.

Executed Test Cases, Reported Defects accurately and concisely.

Database Management, Reporting to Senior Level, Team Management, Hiring & Training, Community Management, Outsourced QA Management.Outsourced the majority of the QA work, focused on a smaller internal department that oversaw the management of the external teams and maintained the Fan Page / Community projects.

Database Management, Team Management, Test Planning, Assisting QA Manager.Along with database management and test-plan creation responsibilities, I was promoted to Lead QA and assisted in the running of the department, ensuring the highest standards were met and liaising with external QA departments.Titles Worked On:Magic: The Gathering - Duels of the Planeswalkers 2013 (2012, iPad)Magic: The Gathering - Duels of the Planeswalkers 2012 (2011, Windows)Magic: The Gathering - Duels of the Planeswalkers (2010, PlayStation 3)Risk: Factions (2010, Xbox 360)+ Special ThanksCarmageddon: Max Damage (2016, Windows)Carmageddon: Reincarnation (2014, Windows)

External Producer Liaison, Game & Level Design.I worked closely with the Programming and Design Departments to ensure that each project milestone was met and that the overall quality of the title was maintained to the external producer’s satisfaction.

Database Management, Team Management, Interviewing / Hiring, Reporting to Senior Management, Departmental Budgeting & Timesheets, Project Viability.Expanded from two to seventeen employees over eighteen months, the department comprised of four teams (two mobile, one localisation, one console). I reduced title re-submission rates to effectively zero, promoted staff internally and created pathways for them in to other departments. Full coverage was achieved for each project (up to six concurrently across fifteen mobile handsets) using timesheets and internal budgeting, all while eliminating the need for overtime.Titles Worked On:Top Trumps: Doctor Who (2008, J2ME)Top Trumps: Doctor Who (2008, Windows)Top Trumps: Doctor Who (2008, Nintendo DS)California Games X (2008, J2ME)Worms 2007 (2007, J2ME)Worms (2006, J2ME)(plus others not listed on MobyGames such as Sonic the Hedgehog)

Database Management, Team Management, Assisting Production, External Team Liaison.I was promoted internally twice. During that time I managed my own projects & teams, assisted the Production Dept., created extensive test plans and liaised with external development companies both remotely and on-site.Titles Worked On:Conflict: Global Terror (2005, PlayStation 2)Constantine (2005, PlayStation 2)Conflict: Vietnam (2004, PlayStation 2)Richard Burns Rally (2004, Windows)Galleon (2004, Xbox)Conflict: Vietnam (2004, Windows)Conflict: Desert Storm II - Back to Baghdad (2003, PlayStation 2)Futurama (2003, Xbox)The Great Escape (2003, PlayStation 2)The Great Escape (2003, Windows)Conflict: Desert Storm II - Back to Baghdad (2003, Windows)Rally Championship (2002, PlayStation 2)Conflict: Desert Storm (2002, Xbox)FourFourTwo Touchline Passion (2002, Windows)Conflict: Desert Storm (2002, Windows)Conflict: Desert Storm (2002, PlayStation 2)+ Special ThanksBattlestations: Midway (2007, Xbox 360)Battlestations: Midway (2007, Windows)

Executed Test Cases, Reported Defects accurately and concisely.Titles Worked On:LEGO Racers 2 (2001, Game Boy Advance)LEGO Bionicle (2001, Game Boy Advance)LEGO Island 2: The Brickster's Revenge (2001, Game Boy Advance)

Executed Test Cases, Reported Defects accurately and concisely.Titles Worked On:Fate of the Dragon (2000, Windows)Who Wants to Be a Millionaire (2000, Windows)TimeSplitters [uncredited] (2000, PlayStation)Hitman: Codename 47 (2000, PC)

Executed Test Cases, Reported Defects accurately and concisely.Titles Worked On:Jarrett & Labonte Stock Car Racing (AKA in UK - TOCA World Touring Cars) (2000, PlayStation)