As an Engagement Manager at Chariots4Hope, I am dedicated to building and nurturing strong relationships with our community partners, donors, and volunteers. My role focuses on driving engagement and collaboration to amplify our mission of sharing God's love by providing reliable transportation to individuals in need. By coordinating outreach efforts, organizing events, and fostering meaningful connections, I ensure that our stakeholders are fully engaged and aligned with our vision. I am passionate about empowering lives through mobility and committed to making a tangible impact on the communities we serve.

-Extensive calendar management for COO-Inbox management- responding and actioning all emails-Carrying out research as required for COO-Creating and maintaining sections and systems on the internet and other software programs-Producing documents, briefing material, reports and presentations-Organizing all travel in USA and overseas and accommodation and coordinating extensive travel itineraries-Minute taking for executive and admin meetings-Working collaboratively with team members of various projects across both organizations

-Extensive calendar management for COO/CEO-Inbox management- responding and actioning all emails-Carrying out research as required for COO/CEO-Creating and maintaining sections and systems on the internet and other software programs-Producing documents, briefing material, reports and presentations-Organizing all travel in USA and overseas and accommodation and coordinating extensive travel itineraries-Minute taking for executive and admin meetings-Working collaboratively with team members of various projects across both organizations-Organizing events, training sessions, and off site meetings-Organizing training schedules for onboarding new employees

-Filed and organized job and personal invoices and receipts online for owner-Answered the phone and took detailed messages for the owner and other employees-Created new customer profiles in Spotio and JobNimbus-Helped create reports to keep track of incoming leads, warranty work, and service calls-Maintained a consistent schedule for the owner-Took minutes during weekly meetings-Ran warranty work and service call meetings-Scheduled warranty work and service call appointments for service technicians -Ran errands around Omaha for the owner-Helped the CFO with title paperwork and organizing of company vehicle registration and insurance

Loaded invoices and receipts into QuickBooks. Assisted the Chief Administrative Officer with finding missing receipts and invoices. Worked with different subcontractors to get insurance and tax forms from them. Kept an accurate update of overhead and cash flow on a live file. Created cost analysis sheets for completed jobs that had detailed information on the profit made, labor hours and at rate, material costs, and subcontractor costs. Worked with Project Managers to ensure accuracy of invoicing. Created invoices for customers based on their terms in their contracts.

Organized and cared for the family's home by maintaining a clean and family-friendly environment. Developed games and activities using arts and crafts to support learning and verbal skills. Safely transported children to and from school, medical appointments and extra-curricular activities. Assisted with light housekeeping duties as well as running errands. Promoted language development skills through reading and storytelling. Worked with parents to develop and implement discipline programs to promote positive behavior. Taught children everyday skills, including tying shoes, dressing, potty training, basic math and language.

Elevated customer loyalty by using patience and problem-solving abilities to resolve customer problems. Restocked display cases with attractive arrangements to promote specialty food items like sandwiches and muffins. Cleaned counters, machine, utensils and seating areas daily. Upsold sandwiches and cookies with beverages, increasing store sales. Constantly expanded personal knowledge of college styles and varieties. Pleasantly interacted with customers during hectic periods to promote a fun, positive environment and build relationships.

Engaged with children on individual basis to build positive relationships. Organized extracurricular schedules for sports and classes and provided safe transportation to different events. Prepared tasty, healthy meals for family of two each lunch time to encourage good eating habits. Communicated with children at age-appropriate levels to ensure understanding and foster relationships. Organized and cleaned home after activities by picking up toys and school supplies for tidy home when parents arrive. Assisted children with homework assignments and special projects across different subjects to promote academic success.

Exceeded serive objectives by applying proven customer serice and sales best practices. Managed customer relations and services through daily communication and interaction. Restocked, arranged and organized merchandise in front lanes to drive product sales. Reviewed and resolved differencesbetween accounting information and cash drawer. Processed POS transactions, including checks, cash and credit purchases or refunds. Resolved issures with POS systems, card readers and receipt printers to prevent customer delays. Organized and reported on financial information to document payment histories and assist with sound financial accounting. Maintained proper inventory controls and eliminated workflow gaps to balance project demand with on-hand supplies. Worked with QuickBooks, Excel, and Word.