Matti Johnston Email & Phone Number

Bluffton, SC, US

Summerville, South Carolina, United States

Establishing the Service structure, processes, and tools to support the roll-out of the Automated Guided Forklift business into the North American market.

Pittsburgh, Pennsylvania, United States

- Implemented the Service Operations Transformational Plan which led to an improvement in product availability by 20% in 60 days. - Program Manager for Engineering initiatives which included large-scale hardware/software rollouts and data analysis on product reliability trends to Engineering teams which resulted in a backlog reduction of 70% in 60 days..

- Led and transformed a team of Pittsburgh based technicians to a national support network to facilitate the success of key accounts (headcount growth of 175%).- Partnered with customers to streamline service offerings resulting in a profitable sales cycle with future entitlements. Direct leadership resulted in ~ $700k sale for one customer.- Managed.

Pittsburgh, Pennsylvania, United States

- Personnel and project lead for all Field Service-related activities including, but not limited to hardware retrofits, software upgrades and application changes.- Responsible for recruitment, mentoring and continuous training of Regional Field Service teams on technical troubleshooting and performance standards.

Pittsburgh, Pennsylvania

- Led a team of 8-10 Field Service Technicians for rapid dispatch to customer sites.

Pittsburgh, Pennsylvania

- On-site project management for the Implementation process which includes, but is not limited to, automated route training, route validation, customer demonstration, site acceptance and adoption support- Liaison to Seegrid Engineering, Service and Customer Success departments- Provide on-site technical support and remedy any impacts to quality.

Morgantown, WV

- Execute SKU-level Demand Planning for the existing Mylan Institutional product portfolios in addition to upcoming launch products intended for the US Market- Perform forecast adjustments and new product additions using SAP and APS Rapid Response-Assist the Opportunity Analysis process by initiating the Supply Planner’s review of potential new customer.

Morgantown, West Virginia

- Prepare materials for and conduct weekly and monthly meetings to discuss product performance and market dynamics- Analyze KPI metrics for Customer Fill Rates, Inventory Levels and OOS products and identify key drivers impacting company performance- Support the S&OP process by reporting on areas of opportunity to capture additional sales and minimize.

Morgantown, West Virginia

- Established and maintained relationships with key appointed accounts ranging from Hospital Networks, Private Clinics and Government entities- Detailed a $1 billion product to key accounts and supported 1,000+ generic pharmaceutical oral solids, patches, and inhalation solutions

Morgantown, West Virginia

- Achievements included increasing net sales 15.67 % YOY, lowering bar cost from 29.56% to 25.33% within first three months of employment, controlling and maintaining low labor costs during off-season months- Generated and utilized expense, budget and sales projection reports- Continually engaged in marketing opportunities to increase consumer enthusiasm.