Matti Johnston Email & Phone Number

Bluffton, Sc, Us

Summerville, South Carolina, United States

Establishing the Service structure, processes, and tools to support the roll-out of the Automated Guided Forklift business into the North American market.

Pittsburgh, Pennsylvania, United States

- Implemented the Service Operations Transformational Plan which led to an improvement in product availability by 20% in 60 days. - Program Manager for Engineering initiatives which included large-scale hardware/software rollouts and data analysis on product reliability trends to Engineering teams which resulted in a backlog reduction of 70% in 60 days. - Defined and created real-time, critical product and personnel performance metrics calculations and dashboards to enable constant KPI insight to identify and eliminate operational bottlenecks.- Led direct communications to CEO and executive leadership on product performance and high-profile Service Ops initiatives in weekly meetings and ad hoc.- Conducted a core process inventory and created procedural maps to be used for operational auditing and developed clear lines of authority and accountability for domestic and international Service Ops.- Participated as a mentor in a company sponsored, cross-departmental mentorship program.- Nominated for special involvement for Women in Tech ERG activities due to exemplary leadership presence.

- Led and transformed a team of Pittsburgh based technicians to a national support network to facilitate the success of key accounts (headcount growth of 175%).- Partnered with customers to streamline service offerings resulting in a profitable sales cycle with future entitlements. Direct leadership resulted in ~ $700k sale for one customer.- Managed large-scale projects for 400 asset fleet including introducing new systems, tooling and processes.- Constructed an intensive onboarding program to fast-track training. Reduced time to onboard by 50%.- Coached first-time Supervisors on people and performance management and team/individual KPI improvements.- Generated policies and SOPs for the betterment of departmental and organizational efficiency.

Pittsburgh, Pennsylvania, United States

- Personnel and project lead for all Field Service-related activities including, but not limited to hardware retrofits, software upgrades and application changes.- Responsible for recruitment, mentoring and continuous training of Regional Field Service teams on technical troubleshooting and performance standards.

Pittsburgh, Pennsylvania

- Led a team of 8-10 Field Service Technicians for rapid dispatch to customer sites.

Pittsburgh, Pennsylvania

- On-site project management for the Implementation process which includes, but is not limited to, automated route training, route validation, customer demonstration, site acceptance and adoption support- Liaison to Seegrid Engineering, Service and Customer Success departments- Provide on-site technical support and remedy any impacts to quality, performance or project completion timeline

Morgantown, Wv

- Execute SKU-level Demand Planning for the existing Mylan Institutional product portfolios in addition to upcoming launch products intended for the US Market- Perform forecast adjustments and new product additions using SAP and APS Rapid Response-Assist the Opportunity Analysis process by initiating the Supply Planner’s review of potential new customer additions and existing customer modifications- Create, enhance, and maintain various product databases to assist in identifying areas of opportunity to drive market share growth and to increase forecast accuracy using Microsoft Excel and Visual Basic- Present to Senior Leadership in a monthly Consensus Demand Forecast meeting

Morgantown, West Virginia

- Prepare materials for and conduct weekly and monthly meetings to discuss product performance and market dynamics- Analyze KPI metrics for Customer Fill Rates, Inventory Levels and OOS products and identify key drivers impacting company performance- Support the S&OP process by reporting on areas of opportunity to capture additional sales and minimize supply shortfalls- Manage the inventory reporting process for short-dated material and identify products eligible for donation, destruction or other unconventionally creative commercial opportunities based on current inventory dating and demand projections

Morgantown, West Virginia

- Established and maintained relationships with key appointed accounts ranging from Hospital Networks, Private Clinics and Government entities- Detailed a $1 billion product to key accounts and supported 1,000+ generic pharmaceutical oral solids, patches, and inhalation solutions

Morgantown, West Virginia

- Achievements included increasing net sales 15.67 % YOY, lowering bar cost from 29.56% to 25.33% within first three months of employment, controlling and maintaining low labor costs during off-season months- Generated and utilized expense, budget and sales projection reports- Continually engaged in marketing opportunities to increase consumer enthusiasm and brand loyalty- Coached employees on areas of improvement and completed staff evaluations to assure product quality and service excellence- Recommended and implemented multiple process improvement procedures on a Corporate level for decreasing Food, Bar, Operational and Labor costs