Matti Ur Rehman Khan Email & Phone Number

Islamabad, Pakistan

• Kaspersky Antivirus Server Administration• Active Directory Domain Controller• Diagnose and resolve technical issues (MAC, Windows, Linux, Windows Servers, IP Phones, Network, Attendance Management Systems) • Take up user issues from different Compounds across the globe over Ticketing System, Emails, Phone calls and resolve them remotely.• Administration of Print Server• Managing DHCP• Installation and configuration of Hardware and Software such as Antivirus, various clients customize software, Emails.• Provide Solutions and Support to Conduct Executive Meetings on different platforms i.e Zoom, Skype for Business, Goto Meeting, Cisco Telepresence• Train New IT Resources and other Staff regarding Helpdesk SOPs/New Technology• Undertake small to medium-sized IT projects as instructed by the IT Manager • Managing Network/System Access for users and Administration through SharePoint• Monitoring all tunnels and links on NMS and take up issues with concern ISPs• LAN Administration, Troubleshooting of LAN and WAN issues• Testing and evaluating new Technology• VMWare ESXI • Pfsense and Forefront TMG Administration• Prepare and Maintain Technical Solutions /Manuals to Technical issues/Configurations for future use.• Attendance Management System Administration• Network/System Access Management for End users through Share point for Audit readiness.

Northern Punjab Rawalpindi, Pakistan

• Administer the responsibility of 24 x 7 system operations North Punjab (Pakistan) all Area offices and Ware Houses of BAT • Accomplish windows migration project for 60 Machines using WDS.• Lotus Notes to Exchange Migration of South Punjab Region of BAT.• Coordination with the Global teams reside in Malaysia & India for different issues i.e. backup of sites & user issues • Trouble tickets Management via Triole & Cherwell (a web client for ticket management). • Ensuring daily backup of sites • 24 x 7 User support in every IT related issue via phone and RDP • Managing users and groups in Active Directory and implementing group policies • Installation and configuration of hardware and software such as Antivirus, backup utilities, various clients customize software, emails• Identify potential problems beforehand such as Server failure, power failures etc.UPS logs monitoring.• Working on lotus notes & Outlook clients site installation and configure client troubleshooting on client• EHS Policy compliance across IT infrastructure.• Configuration and Installation of Network Printers.• Hands and feet’s support for Data Centre.• Inventory Management of whole Region• EHS Policy compliance across IT infrastructure.

Punjab, Pakistan

• Configuration and deployment of desktop application of PAK Suzuki• Active Directory• SQL Server Backup• Embedding/Detaching Scripts to the SQL Server received by Pak Suzuki for different modules i.e Sales,Spares or Services Databases.• Maintain server, upgrade, secure, system backups and disaster recovery preparation• Manage entire purchase of inventory related to hardware, software and other IT supplies• Maintain and secure passwords, file system security and data integrity for desktop environment• Troubleshooting of desktops and laptops• Configuration and Installation of Network Printers.