Matt Jadin Email & Phone Number

Oakbrook Terrace, Illinois, United States (Remote)

Remote/Telecommute

Remote/Telecommute

Group dental, life, vision, worksite benefits, long term and short-term disability underwriter, tasked with managing a small group block of business for multiple regions based on strategic company and segment objectives.Evaluated risk at a case and block level, including underwriting and reviewing standard to complex group insurance cases. Provided case level and block rating strategies that supported profitable growth at a market and nationwide level, on prospects, new cases, amendments and renewals. Reviewed group risk factors to determine whether clients would be eligible for coverage, and what product features matched risk profiles.Reviewed risk factors to determine group and member eligibility, pricing level, and product eligibility based on state and federal regulations and company business rules for Group dental, vision, life, and disability programs.Partnered with local market sales personnel and other appropriate internal partners to develop and support strategic business plans by serving as an internal and external advocate to meet our business unit growth and profit goals.Provided analysis on underwriting role for the addition of new worksite benefits (Accident and Critical Illness). Consistently exceeded department average for number of cases reviewed monthly by over 30%. Reviewed all cases, with 98% of case reviews completed under 24 hours, resulting in exceeding expected 36-hour turnaround time for review.

Green Bay, Wisconsin Area

Manage the implementation of complex clients wishing to move their statement and e-service business to Apex, in conjunction with maintaining clients that have successfully moved already. Serve as the primary point of contact and communication between the customer, programming and production teams. Ensure the timely accomplishment of all customer requests and changes. Continually assess the customer’s needs, solve customer requests and problems by offering solutions that may include additional service offerings. Quote custom inserts, envelopes or special mailings and coordinate the ordering, billing and implementation of such special requirements. Monitor customer files and maintain price differentials. Participate in and maintain a process to continually improve organizational effectiveness between programming and production teams. Regularly seek customer feedback, manage customers’ expectations and help resolve customer issues. Responsible for communicating new and/or ongoing customer requirements and or changes to the Production Team for implementation.

Green Bay, Wisconsin Area

Group long term and short term disability underwriter and department subject matter expert from 2009 to 2013, tasked with managing the small group disability block of business based on strategic company and segment objectives, including determining pricing levels and eligibility of clients. Group worksite voluntary benefits underwriter from 2011 to 2013. Reviewed group risk factors to determine whether clients would be eligible for coverage, and what product features they would be eligible for.Group medical, dental and life underwriter from 2004 to 2013. Reviewed risk factors to determine group and member eligibility, pricing level, and product eligibility based on state and federal regulations as well as company business rules.Continuously provided feedback and suggestions on processes that could be more efficient, specifically in the group disability quote and installation process as this was a brand new line of coverage.Created an analysis of all medical underwriters and their close ratios to help identify where the best opportunities for audits and additional training were located. Life and disability breakout session presenter/speaker during Humana broker experience in 2010 and 2011. Created presentation, and spoke for groups of brokers in breakout sessions. Active participant in field underwriting days. Worked directly with brokers to underwrite their cases, and explain the process of underwriting. Provided a behind-the-scenes view of how every client was reviewed by underwriting so as to create a higher level of trust with brokers.Member of the World Class Broker Experience Team. Strategized on tools, processes and events that could make the experience of working with Humana as successful as possible for insurance brokers.Underwriting consultant on Quote Usability Redesign project which completely redesigned quoting platform based on new marketing standards and areas where efficiencies could be gained.

Provide group insurance quotes for licensed agents.