Matt Wade Email and Phone Number

Led a global team managing end-to-end SRE and production services for the Fraud and Claims portfolio, collectively processing hundreds of millions of transactions daily. Led architecture for dozens of major greenfield and critical migration projects. Oversaw a complex tech stack including Linux, Windows, Java, JBoss, Apache, Actimize, Oracle, DB2, Cassandra, SAS, and Hadoop. Directed the development and implementation of enterprise-wide policies, procedures, and documentation for automation in production services. Spearheaded strategic initiatives to improve root cause analysis, including leading the organization's post-mortem review process. ▪ Prototyped and led the development of an in-house automation and monitoring application, enhancing overall system stability and increasing operational efficiency by 15%. ▪ Architected and deployed a standardized monitoring strategy for all new infrastructure and applications, achieving a 95% reduction in mean time to detect (MTTD), with 95% of incidents proactively identified through monitoring. ▪ Transformed the organization's problem management process by implementing ITIL best practices, achieving a 90% reduction in recurring incidents. ▪ Developed routines to enhance collaboration between operations, product, and development; reducing the mean time to repair (MTTR) of known errors by 80%, improving operational efficiency. ▪ Improved release management by standardizing procedures, introducing automation, and implementing release monitoring and rollback mechanisms, successfully reducing change-related defect rates by 85%. ▪ Automated disaster recovery processes by transitioning from manual to automated runbooks, cutting failover times by 50% and reducing defects to near zero. ▪ Designed and implemented a centralized Identity Access Management (IAM) framework, reducing the defect rate by over 50% and more than doubling automated access provisioning.

Editor in Apress Open Source division.

Designed, developed, and managed Codewalkers.com. Codewalkers was a website dedicated to helping people learn PHP and MySQL development. The site included tutorials, forums, and book reviews. At its height, Codewalkers received close to half a million unique visitors each month.