Matthew Bernard

Matthew Bernard Email and Phone Number

IT Service Coordinator @ ITConnexx, Inc
de pere, wisconsin, united states
Matthew Bernard's Location
Green Bay, Wisconsin, United States, United States
Matthew Bernard's Contact Details

Matthew Bernard work email

Matthew Bernard personal email

About Matthew Bernard

Tech savvy, empathetic, forward thinking and always ready for a challenge. I put my customers first when solving problems and provide innovative solutions. If I don't know the answer right away, I know how to find it or who to ask. Always willing to help someone in need, in or out of work.

Matthew Bernard's Current Company Details
ITConnexx, Inc

Itconnexx, Inc

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IT Service Coordinator
de pere, wisconsin, united states
Website:
itconnexx.com
Employees:
10
Matthew Bernard Work Experience Details
  • Itconnexx, Inc
    It Service Coordinator
    Itconnexx, Inc Sep 2022 - Present
    Wisconsin, United States
    As the Service Coordinator I triage, assign, and dispatch tickets to technicians, resolve tehcnical questions and ensure our SLA timelines are met.
    View
  • Wizards Council
    Lead Designer
    Wizards Council Apr 2022 - Present
    Green Bay, Wisconsin, United States
    A podcast about D&D and other RPGs that transitioned into adventure writing.I'm the lead designer responsible for writing out the adventures. I work with others to outline the stories, find art, balance mechanics and publish our final product.As a small team of long time friends we've had to adjust our communication skills and adapt to meeting self-imposed deadlines.As part of writing out the adventures I have to demonstrate excellence in:Long form writing, consistency and attention to detail.
  • Unitedhealth Group
    Family Advisor
    Unitedhealth Group Feb 2021 - Sep 2022
    Wisconsin, United States
    Department: Employee & Individual• Support family needs on and off the phones.• Advocate for member internally to resolve insurance crisis’• Navigate 1000’s of documents daily to find solutions for my families.• Provide internal IT support for my team for windows, office, browser, and internal programs.
    View
  • Unitedhealth Group
    Retension Specialist
    Unitedhealth Group Feb 2018 - Feb 2021
    Wisconsin, United States
    Department: Medicare & Retirement• Providing excellent DSNP member experiences with our Welcome Call and other dialing campaigns• Designed Quality Tool to allow Managers and Agents to monitor their scores allowing root cause analysis month over month. Resulting in improved performance.• Designed the QVC Dashboard providing managers and agents an easy to use tool to view and take ownership of their metrics.• Created and redesigned Job Aids
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  • Unitedhealth Group
    Customer Service Representative
    Unitedhealth Group Jul 2017 - Feb 2018
    Wisconsin, United States
    • Assisted with several initiatives during my contract including: • Navigating new plan details with group employees • Enroll members into Prescription Drug Plans (PDP) • Welcome new members to their Dual Special Need Plans (DSNP)• Designed training document for moving browser bookmarks to a new PC after training using IE, Chrome & Edge build in tools. Previously employees had to save them to a text document and manually re-add them.
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  • Spectrum
    Customer Service Representative
    Spectrum Jun 2014 - Apr 2017
    Wisconsin, United States
    • Provided exceptional customer support for service related issues or questions on their accounts• Lead agent. Responsibilities included: coaching co-workers on performance, running team incentives, taking customer escalations, provided dedicated support for Team Supervisor• Find solutions to software and hardware problems for our members equipment and home peripherals.
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Matthew Bernard Education Details

  • Nwtc
    Nwtc

Frequently Asked Questions about Matthew Bernard

What company does Matthew Bernard work for?

Matthew Bernard works for Itconnexx, Inc

What is Matthew Bernard's role at the current company?

Matthew Bernard's current role is IT Service Coordinator.

What is Matthew Bernard's email address?

Matthew Bernard's email address is ma****@****uhc.com

What schools did Matthew Bernard attend?

Matthew Bernard attended Nwtc.

Who are Matthew Bernard's colleagues?

Matthew Bernard's colleagues are Tyron Matthews, Travis Schnell, Kayla Schulz, Jason Fietz, Alex Sheppard, Timothy V., Kevin Edwards.

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