-Supervise direct reports, host weekly 1:1s to provide guidance, review performance metrics, and strategize best pathways for their individual career development-Manage CX shifts by actively monitoring volume, making schedule adjustments where needed, communicate necessary information to internal and BPO team, provide guidance and advice for Event Experts, and handle escalations via phone and email-Possess a high level of knowledge of all tools that SGE CX uses on a regular basis… Show more -Supervise direct reports, host weekly 1:1s to provide guidance, review performance metrics, and strategize best pathways for their individual career development-Manage CX shifts by actively monitoring volume, making schedule adjustments where needed, communicate necessary information to internal and BPO team, provide guidance and advice for Event Experts, and handle escalations via phone and email-Possess a high level of knowledge of all tools that SGE CX uses on a regular basis including Jira, Lessonly, Agyle, Zendesk, Talkdesk, and Guru-Established SGE CX Project teams that handle specialized and nuanced areas of CX in efforts to streamline processes, alleviate workflow pain-points, improve communication between CX and other departments, and provide white-g;love service for escalated or high-visibility issues Show less

-Provided calm, professional, inviting, and solution-focused care in customer interactions on all channels (phone, email, social, and chat)-Achieved consistently above average QA and CSAT scores with positive feedback from our graders and users-Maintained an enthusiastic approach to solving problems (internal or customer-facing), provided guidance to colleagues on a regular basis, and advocated for our team and users to resolve issues and improve overall experience-Assisted fellow… Show more -Provided calm, professional, inviting, and solution-focused care in customer interactions on all channels (phone, email, social, and chat)-Achieved consistently above average QA and CSAT scores with positive feedback from our graders and users-Maintained an enthusiastic approach to solving problems (internal or customer-facing), provided guidance to colleagues on a regular basis, and advocated for our team and users to resolve issues and improve overall experience-Assisted fellow Event Experts and teammates from other departments with general and complex issues on a regular basis in SGE leadership role-Oversaw all SGE content for internal homebase and improved existing workflow to provide more current information as we scale and add new clients Show less

Assist and interact with all retail customers, Manage all social media accounts including creating content interacting with users and collaborators, and report on analytics, Implement changes to website in accordance with directive and customer feedback, Edit advertising, catalog, and web copy.

Oversee all group and hospitality sales, Plan and coordinate group outings with a variety of clients, Ensure that the entire sales staff (including myself) provides the best customer service possible, Communicate and assist with other departments to maximize the customer experience, Develop and implement new opportunities for growth such as youth programs, fundraising packages, and themed events, Responsible for department reporting, analytics, and recognizing pain-points and areas for… Show more Oversee all group and hospitality sales, Plan and coordinate group outings with a variety of clients, Ensure that the entire sales staff (including myself) provides the best customer service possible, Communicate and assist with other departments to maximize the customer experience, Develop and implement new opportunities for growth such as youth programs, fundraising packages, and themed events, Responsible for department reporting, analytics, and recognizing pain-points and areas for improvement, Problem-solving and creating solutions that streamline and increase productivity. Show less

Sell tickets and assign seating for group outings. Establish and maintainrelationships with clients. Ensure clear communication between sales, ticket office,and customers. Plan parties and assist with groups in various hospitality areas.Perform game day activities on a daily basis.

Provide guests a fun, pleasant, and memorable dining experience. Exhibit apositive and enthusiastic customer and team first mentality.

Assisted and encouraged students. Assessed needs of students and formulated an appropriate plan to effectively help them complete tasks (i.e. creative exercises). Encouraged organized and structured study habits. Edited and revised writing samples and explained ways to avoid errors and common writing mistakes.

Served in a fast-paced environment. Maintained a clean and entertaining bar.Trained and assisted newly hired employees. Received and ensured accuracy of orders and inventory.

Built and maintained relationships with clientèle. Hired, trained, and maintainedstaff. Created a fun and inviting environment. Other responsibilities included working as the head barista, proper cash handling, inventory, promotions, marketing, and establishing connections and maintaining relationships with vendors.

Hired, trained, and supervised company staff. Scheduled, organized, and maintained work loads. Responsible for motivating employees to accomplish goals and complete tasks beyond expectation. Implemented creative strategies and encouraged new ideas and an environment for growth and development both personally, as well as a group.